American Blind and Wallpaper Store - decoratetoday.com

We have ordered cellular shades from them on more than 5 occasions since 2001. Each time they supplied exactly what was ordered, included all the correct hardware and packed the blinds perfectly. They also always exceeded expectations with regard to estimated delivery time.

Those blinds coming from Hunter Douglas in 2005 were packed with even more care than necessary and included a plastic garbage bag with each order for use in disposing of all the packing and protective-wrapping trash! Wow, what customer consideration.

We have used straight (100%) Internet order, phone order and live customer chat, all to our satisfaction. They do have a $5 order charge but this is very reasonable considering the free shipping. I would rather see no order charge and $5 shipping if they find this up charge per order necessary.

We have no experience with customer service since it has not been necessary. They have very good prices and there are time periods when they have an added 10%, 15% and last year, a 20% coupon during their anniversary sale.

Placing an order is extremely easy, and the customer service people are happy and willing to assist and obtain your credit card information as soon as possible. However, in my case, the order did not ship out as promised, and nobody in customer service could verify the shipment date, cancel the order and/or verify cancellation of the order. As of today, I have waited 2 weeks and still the order had not been canceled! In fact, it has now been shipped, despite the fact that I canceled the order over one week ago! Their customer service after you have paid for the produce is basically non-existent. I would not and do not recommend doing business with this company!

Major hassles with credits and returns, personnel not very clear on phone, did not receive half of order, still trying to arrange refund. hold time is really long.....

We ordered 13 cellular shades from American Blind and Wallpaper. After a year seven of the thirteen blinds had broken pull strings. We had to pack them up ship them back and pay for shipping costs. They fixed them and sent them back. Since then two of the blinds they fixed broke again, and every time we raise and lower our blinds we are afraid they are going to break. I would rate the customer service poor at best and would not recommend to anyone buying blinds from American Blind and Wallpaper (at least not they're own brand)

This company is simply incompetent. I ordered 16 rolls of Waverly wallpaper. The sales rep confirmed that there were 16 rolls in stock and they would be holding them. The order would be shipped by not later than May 5.
On May 5, they advise that manufacturer says it is out of stock -- yet they confirmed they were holding 16 rolls for me. I was trying to get the redecoration done before my son's graduation, now it is likely that it would delayed until a later date.

These folks seem to have it together. Being a web site developer, I appreciate how easy it is to find and order the product I want. Also, if you have a question during the order process, you can start a real-time chat session with a sales representative. That can save headaches and disappointments.

The only issue I had was that I wished the color tabs were larger and there was more detail on the products, but I do not have a problem doing my own product research on manufacturer sites. (Now Hunter Douglas needs to put more information on their site. It's devoid of details, but that's another story.)

I get the honeycomb shades in a week. I'll let y'all know how it goes!

Rob