Massage Warehouse Online Store -- massagewarehouse.com

www.massagewarehouse.com

In February of 2002, I went back to school for Massage Therapy at Muscular Therapy Institute in Cambridge, MA. Before I even took my first class, they requested that we buy a massage table. Some guidance was offered,...

Life is too short NOT to be lived in luxury!!Not only am I contemplating going to school for massage therapy (either that or photography, I have way too many passions to chose from), but I am also a recipient of massage, and love getting ...

In an industry where the word "ethics" is so often discussed, it is outrageous that a "massage" supply company could be so offensively mean-spirited and corrupt.They advertise 30" massage tables and send out 28" tables, later explaining that "you ...

Purchased a defective massage stool and have not yet received the correct product. Stool was purchased in 05? Upon arrival it came w/o the hydralic cylinder, I immediately called customer service and was told that they had realized the mistake that ...

They are trying to monopolize the market! What they say and what you receive are two completely diff ...

MassageWarehouse.com is the worst retailer I have ever had the displeasure in dealing with. I ordered one item as I believed was pictured on their website, yet they sent me a completely different item. They would refuse to pay for return shipping, when it was clearly their fault. Not only was their customer service representatives totally inept at helping me, they were also completely and utterly rude and refused to work with me to fix this problem. They finally agreed to pay for the return shipping, and that they would be mailing me the label. I waited 10 business days before calling to find out that the guy never issued a label. Then the representative told me she would be emailing me a label. Waited 5 days for that, called again, only to find that yet again no label had been issued. Not only did these two customer service agents fail to do their job but also outright lied to me, not once but twice. My experience with these people is one of shear frustration. I will never recommend this company to anyone, they do not care one iota for the customer.

I have purchased from Massagewarehouse.com for several years now.  In the beginning, I used to enjoy receiving exclusive prices and quick service.  Over the years, however, I have noticed their level of service and competitive pricing decline.  Most recently, my purchases have led me to find their service to be sub-par.  The customer service experience is a horrible one here.  They now advertise products for much lower than what is actually on their website.  I would stay away far, far away! Their prices are not as great as they used to be.  I would NEVER shop from them again.  I bought some lotion here which came in a crushed box and they refused to replace the spilled product.  I contacted customer service but I was not helped by their long hold times and request to call back.  Finally after speaking to a rather rude service provider, I was not in any way helped.  Massage Warehouse has lost its charm for me.