The Twister Group

Twister had the best price by far on the Omnimount wishbone mount. Shipping was surprisingly fast and product was received in just 2 days via UPS ground. Had not heard of Twister before doing online price research, but would definitely shop from them again based on this experience.

I ordered the Garmin Street Pilot 2720 because the price was very good. Their website malfunctioned and two orders were submitted. When I got verification for two I contacted them immediately (within 5 hours) to cancel one order. They shipped two orders anyway and then demanded I pay the $150.00 restocking fee plus shipping if I wanted to return the one I didn't order. My main complaint was how rude, unprofessional and accusatory they were. They denied any responsibility for the malfunction, told me three times "we can't read your mind." Ironically because of their exorbitant shipping costs I would have got a cheaper deal on Amazon.com. They charged me two separate shipping charges even tho they shipped both items together. They were so nasty and rude, I decided to donate the second one to a hospital charity's silent auction rather than try to deal with them again. I did file a complaint with Paypals (they were no help) and my credit card company.

I ordered 3 Sangean WR-2 radios from The Twister Group after searching on-line for a low price supplier. The radios were shipped promptly and arrived in good condition. They were exactly what I had ordered and at the best price I'd found. I'm very happy with the service

Hostile. Ad had price vendor later claimed was erroneous. I received a cheaper unit. Before breaking shrink wrap, I called the vendor, tried to return it. Vendor insisted it was my fault because I hadn't checked all the fine print, SKU and model numbers, clauses on returns and restocking, etc., He insisted on $71 restocking fee and $50+ shipping charge. I stopped credit card payment. Vendor threatened to report me to credit agencies and send bill collectors. I posted negative review here. After pressure from many others, he agreed to refund price, without restocking or shipping charges. He said person he claims created erroneous ad agreed to reimburse him for restocking and shipping charges. However, before giving me my credit, he insisted that I remove the negative review from this site. (This distorts the ratings on this site--vendor pressures you to remove negative ratings, so don't believe the high averages.)
After I returned merchandise, merchant reneged and recharged my credit card for the $71 and referred the shipping charge to local bill collector, even though he supposedly already collected both of these from the other party. I have filed complaints against this merchant in both Illinois and New York.

BEWARE. I'm a soldier trying to order a GPS. I e-mailed them prior to the order to check inventory and process. Behold, it 'changed' when I ordered (67 units sold out immediately), and I was told it was my fault because my shipping address was different. They were rude (see below)as well. Believe the negative comments you've read about on e-pinions.

Here's their response: Having different billing and shipping addresses causes a delay in the order
> processing. It is clearly stated at the checkout process. It is sold out now and we have no current ETA available.
>

Not a very nice way to treat your customers. It's not worth it saving a few buck with these people. Spend the extra $15 and buy from a more reputable source.

Awful customer service, I will never deal with this company again. Canceled my order without even asking, saying the credit card information did not match. This is a company card, used numerous times without incident. Be wary dealing w/a company w/no posted phone number for customer service. The e-mails I received were all extremely rude & unlike anything I have ever encountered shopping online.

Update: 24 hours after posting my review the company e-mailed me with the threat of adding my information to blacklists of fraudulent buyers.

* So now you know you're dealing with a very nasty & vindictive company that has no respect for individual opinion based on experience. It gets better;

The Twister Group threatened me since I badmouthed their company on Shopping.com they are going to inform other merchants that I am trying to use someone else's card and provide incorrect billing address, so that other stores will be careful of dealing with such buyer.

* By expressing my opinion this has somehow become personal. Relax, it's just (bad) business, nothing personal. :)

Only after requesting scans of my credit card, copy of my latest card statement, and signed confirmation order (which I provided), did they tell me that they were unable to deliver to my hotel address - which I had given them in the first place!!!

Companies with poor service, I avoid in principle, regardless of price.

Ordered on Monday - received on Wednesday - exactly as promised. No hassles. I would definitely buy from these folks again.

DB

Well, I haven't purchased anything yet. The product descriptions and technical information are sorely lacking on this website, making it nearly impossible to make a purchase decision.

When I contacted customer service I got excuses, not help. Site needs improvement.

After placing an order, they would not honor my order claiming it was a pricing mistake. Their service was very rude & unprofessional. I would not do business with them again.

Horrible, cheap prices maybe, but you know what they say, "you get what you pay for" Horrible customer service, I could not read their e-mails correctly due to spelling errors. I ordered a simple CD from them 2 day shipping, (paid more for shipping than the CD) because I wanted it quick and it was in stock.(According to their website) Here it is exactly one week later and I just received confirmation it was shipped! and, I had to contact them to get the confirmation! I will not be shopping here again!!

I tried to cancel an order an hour and half after I purchased the item. The customer service rep said he could cancel my order but that it would be too much of a hassle to find it in the delivery van. Plus, don't call by phone because they claim not to have a customer service, that's why there so cheap. They put all there funds in "fast delivery."

One of the best online shopping experiences I have had. Can't comment on Customer Service, as I did not need it, unless you count getting the order to me quickly and that was excellent. I ordered a Crosley antique combination radio/phone/cassette/CD for my aunt. Twister had the best price. Nearly $50 less than closest competitor. Think they are out of Brooklyn New York, but evidently have warehouses around the country. My order arrived in less than 5 days from the day I ordered. Came out of Austin, Texas and so short trip to Oklahoma.

An order I placed with Twister Group was canceled by them. When I called to find out why, the customer service rep. was curt and downright rude. I told him I would buy the item elsewhere. He told me that was fine.

They sold me Speco 9-camera Multiview Video System for $50 less than the nearest competitor sells it for. This company shipped it on time, well-packaged, followed up with a tracking number. How can ask for more? It was perfect!