The importance of asking questions
May 19 '00
When you decide to go shopping for a computer, there are several questions you should ask about the system and service. The more you ask the more you will understand the computer(s) in question. As a former sales associate for a computer retailer, I can tell you that salesmen never provide more than the least amount of information needed to make the sale. Some even avoid questions, and if you get one of these "computer pushers" ask for a different sales person. The sales person may get offended but remember, it's your hard earned money he's trying to spend.
A few of the most important question that come to mind are:
1) Can I upgrade this computer?
2) Can you explain the tech talk in English? (Always make sure you understand the information, don't just say ok if you aren't satisfied with an answer. It is the salesman's job to help you so don't feel like you're wasting his time).
3) Can I expand on this computer?
4) How long will this computer be 'Up to date'?
5) What kind of warranty comes with this computer?
6) Do I get technical support?
7) Do I have to buy separate monitor and speakers?
8) Does it come with a printer?
9) Does it share video memory with the system memory?
10) Can I bring it back for exchange if I have consistent problems?
11) Do I have to ship it somewhere for service?
12) How hard is it to set up?
Never buy a computer after looking at only a few. The longer you look the more you will notice differences that will provoke more questions. Don't let price be the main reason you buy a system. I have told my customers in the past many times, "You get what you pay for", and it's very true. You want to make sure you are getting quality for your dollars. Some systems that sell under $600 aren't worth spending any time looking at. Then there are some that are.
Don't just listen to the sales person, ask to see documentation on the product. Maybe take down notes and do some investigating on the internet. It's a good idea to leave your credit card or check book at home the first time you go looking. This will give you time to absorb all the information and maybe think of more things you would like to know.
Find out what you need the computer for first. Communicate with your sales person, tell him what you want the computer for. Are you going to use it just for email and internet or do you want to learn web design or graphics design? Are you going to be playing games that require 3D acceleration? Are you going to be running CAD programs that use a lot of memory? Are you going to use it for a server for a small business? The more you tell them what you are looking for the better they can help you find what you need.
Ask friends who have bought a computer what they think. Look at the Epinions here on this community. The more information you have when you go shopping the more likely you are going to be happy with your purchase. Never assume that because a computer has a 'Name' or a good reputation that it will fulfill your needs.
Well, I hope this was useful to you and good luck on your computer purchase. Remember, an educated consumer is a happy customer.
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