PalTalk -- mixed bag
Written: May 30 '03
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Product Rating:
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Pros: PalTalk is still somewhat free. Audio is OK, and video is quite good.
Cons: Terrible customer service. Good video is high priced. Audio echoes a lot.
The Bottom Line: Good to have, but have lots of money, and don't have troubles. Keep records of payments!! Fast connection very strongly recommended.
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| looey2469's Full Review: PalTalk |
I have been with PalTalk for several years, and have in general liked it. has many good rooms and nice people. However, i have seen some progressive deterioration as it got bigger and more commercial.
Specific areas include the continued cost advance for the desireable features...no longer free, but actually now quite expensive.
Video has improved, but still often crashes my system, and the rooms often hang with video problems. Sometimes the video locks out the audio. They have not kept pace with Yahoo as far as i can tell with video service and quality.
Audio is usually good, but there is a tendency to echo still, which no settings wil seem to improve.
My major beef tho is that the customer service is abominable. It requires payment unless yuu have paid for premium service ($30) and will never cut to the problem. in fact, they do not even answer letters! NO place to write to is listed. Very user-unfriendly!!!
The impression given is that they are too big now to bother with individual problems.
I have lost passwords and lost IDs, and they have even lost payments and deprived me of service I paid for. I have upgraded and then lost most of the palette colours. And many of my friends have had similar problems...hopefully not because they are my friends!!
Used to be you could e-mail the prexy and get folks moving; now he does not respond.
I use the service still since i have many good friends there...BUT...it is deteriorating and becomming non-responsive to user problems. No real persons to talk to who know anything. I am sorry to say a really good idea is slipping downhill, at an accellerating pace.
Recommended:
Yes
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Epinions.com ID:
looey2469
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Reviews written: 1
Trusted by: 1 member
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