Save Yourself the Headaches
Written: Jul 23 '03
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Pros: None
Cons: Lost Payments, Reported Inaccurate Credit Bureau Info, Misquoted Payoff Balance, Overall Incompetence
The Bottom Line: Avoid Washington Mutual's home loans. A company with unacceptable customer service should not control your credit report!
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| amxmlaccnt's Full Review: Washington Mutual Bank |
Received a Home Equity Line of Credit from home builder's loan officer last July. Washington Mutual acquired the loan shortly after that. Since then, I have had the following problems:
- Washington Mutual changed the payment address without announcing it (twice starting in April 2003)
- When payments went to the previous address, Washington Mutual sent a collection letter claiming that the account was past due
- Customer service phone lines were jammed and it took over 30 minutes on hold to reach a representative. Representative stated that many people did not receive notice of payment address change.
- Representative also stated that a hold was placed on the account so no negative information would be reported to credit bureaus and that payments would be backdated when they were received.
-I later ordered credit bureau scores when preparing to re-finance and found they had reported the account 30 days delinquent to the bureaus even though on off-schedule payment that I sent to the new address cleared 26 days after the due date. (This is in addition to the regular payment that they lost)
- When I tried to pay off the balance and end the relationship, Washington mutual underestimated my payoff balance by approximately $2,500 so had to make a second "payoff" payment
- This has gone on for approximately 3 months now and Washington Mutual has not responded to any of my faxed requests with confirmation that the payments have been backdated or that the credit reports have been corrected.
- Customer service has proven both incompetent and apathetic.
Recommended:
No
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Epinions.com ID:
amxmlaccnt
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Reviews written: 1
Trusted by: 0 members
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