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Alltel Mobile Phone Service in Phoenix

Alltel Mobile Phone Service in Phoenix
Overall Rating: Product Rating: 1.5

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Alltel is terrible

Written: Aug 24 '03

Product Rating: Product Rating: 1.0
Local Coverage:  
Plan Flexibility:  
Customer Service:  
Pros: None at all

Cons: Everything you can think of and then some. I could go one forever.

The Bottom Line: Don't Do It!!
marthaj's Full Review: Alltel Mobile Phone Service in Phoenix
I had my cell phone service through Cellular One which sold out to Alltel. Cellular One was great, no problems at all. The very first month that I had Alltel service the billing was incorrect, they were charging me for a plan I had never had before. It took me hours of phone calls and waiting on hold to resolve this issue, well at least I thought it was resolved. Several months after Alltel took over they again tried to bill me for a plan that I had never had before, again it took me several hours of being on hold to get the issue fixed. Customer service at Alltel seems to be nonexistent,The reps seem to be clueless about company policy, policies appear to be made up as they go. I could go on forever, The bottom line is: Avoid Alltel at all costs.

Recommended:
No

Amount Paid (US$): 29.99
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Epinions.com ID:
marthaj
Reviews written: 6
Trusted by: 1 member

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