Easy to order from but difficult to return to
Written: Jan 23 '04
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I ordered an Ambient Orb from Smarthome.com. The website was clear and the tab "Why Buy From Us?" represented that they will match any lower price and there is a 30-day no-hassle money back guarantee. As they put it, "If you're not happy, we're not happy."
The product arrived quickly. Unfortunately it was broken upon arrival--an internal circuit board became dislodged and bounced around during shipping. I called the manufacturer, Ambient, and spoke to a customer service rep who said that it was fairly common for this to happen.
Because of this shipping issue, I decided to purchase a product locally and called Smarthome to return the product. They said they would be happy to take it back but they will not refund shipping. I spoke to a supervisor, Ryan Christianson, who said that although it was not specified and although the product was defective Smarthome would not refund the shipping charge.
Overall they were very easy to order from and difficult to return to.
Recommended:
No
What product did you purchase or try to purchase? Ambient Orb
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Epinions.com ID:
toogullible
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Reviews written: 3
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