AT&T: American Trials & Tribulations
Written: Feb 03 '04
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Pros: Out of all the cell carriers, AT&T is one of them
Cons: If there's a problem with billing, you'll pay h*ll to get it fixed
The Bottom Line: AT&T acquired me as fourteen-year customer of CellularOne. They did nothing but screw me for five months. All my money now goes to a competitor.
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| cfeigel's Full Review: AT&T Mobile Phone Service in San Francisco/San Jos... |
I dumped AT&T as my wireless carrier after a marathon of BS. I was a fourteen-year customer of CellularOne, which AT&T acquired in September '03. AT&T did nothing but screw me, and finally cost me a job interview.
Long story short:
o lousy signal and poor reception EVERYWHERE
o connections that mysteriously go bad at exactly 4:00 minutes into the call (unless you're calling AT&T)
o months of phone calls to their so called "customer service" getting put on hold, transferred at least three times, then dropped
o "corrected" bills that never show up
o same billing mistakes repeated month after month, with compounding fees and charges
o a wasted a day in the store with a face-to-face that took over two hours
o the final straw: they disconnected my service in the middle of an extremely important phone interview. This after I had been assured my newly fixed bill was on it's way, and that there was plenty of time in my billing cycle -- BTW: the disconnection occurred on the same day I received the new (and still incorrect) bill.
o I gave AT&T what turned out to be yet another three hours of my time. I gave them every chance to be reasonable -- finally just spelling out a list of corrections and suggesting they have someone call me before close-of-business if they wanted to keep a customer. They'd rather transfer me 15 (yes, fifteen) times, asking me to reconfirm my address and re-tell my whole story each time.
Now, I realize this was a long way to go when it's so easy to change carriers these days. But, I had been a CellularOne customer since 1989 before AT&T took over last September. Think about that! Fourteen years! I had always been able to work out problems before (and I really didn't want to punch all those numbers into a new phone!).
Too bad, AT&T. You took a winning, mutually beneficial arrangement, and turned it into a losing proposition for both of us.
Recommended:
No
Amount Paid (US$): na
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Epinions.com ID:
cfeigel
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Reviews written: 2
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