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Orbitz

Orbitz
Overall store rating:  Store Rating: 2.5
Reviewed by 243 customers
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Review Summary About the Author

I was overcharged by Orbitz

Written: Aug 10 '05

Store Rating: 1.0

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I was overcharged by Orbitz for a hotel room. When I checked out, I was handed a receipt for considerably less than what I paid. When I called Orbitz, the lady told me that "I could expect to pay a higher rate when I booked through Orbitz". After speaking to a supervisor, I was assurred that the rate I was charged was a discount from the hotel's regular rate and that the receipt I got showed what Orbitz paid. So I called the hotel and found that their regular rate was higher than the receipt, but still lower than what I paid.

I then emailed Orbitz customer service. The answer I got back still showed that they thought they were right and I had no recourse.

Moral of the story, I'll never use Orbitz again. I suggest that anyone who plans to use Orbitz double check with the hotel in question to see if they can get a better rate.

Recommended:
No

What product did you purchase or try to purchase? Orbitz Hotel Reservations
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Epinions.com ID:
randybarnett
Reviews written: 1
Trusted by: 0 members

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