Terrible
Written: Jul 31 '06
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I do not know who reads these things, but I hope the level of my dissatisfaction with your service makes it to the ears of some senior executive who can make it better, because this happened on the 24th of June 2006, and though I have since been reassured that I would get a full refund with Travelocity picking up the price difference of the ticket I had to purchase at the airport, I am still sorely disappointed and disgusted with the level of service I received.
I am writing in reference to trip ID 768667898389, when I showed up at the airport to take my trip, the first clue that something was amiss was that the airline could not find my reservation, my next clue was after about 30 minutes of searching, they called Travelocity to try to rectify the situation all to no avail. My departure time was fast approaching so I asked what the delay was and I was informed that the ticket had not been issued because Travelocity never marked it as paid.
I then called my credit card company to asked if the funds where taken from my account, and I was told yes; so as is to be expected I called Travelocity and spoke to someone (I do not remember who) after I explained my issue, they told me it would be fixed and put me on hold, FOR ALMOST 45 MINUTES (bear in mind at no fault of my own I am about to miss a very important business flight and I am using up MY airtime, all because I chose to go with Travelocity), finally I used my other cell phone to call again, hung up the previous call and told the person I spoke to what happened and refused to be placed on hold. As all this was going on I was getting closer and closer to my departure time, so I told the representative upfront that I had 55 minutes before my flight left and was there any way he could fix it so I could get on my flight, he was frank and told me no; so I bought another ticket and got on the flight.
When I finally got to Ontario, I called Travelocity the next day to ask for the full refund I was promised the night before (right before I hung up the phone in disgust), and I was informed that it would take up to 14 business days for me to get the funds returned to my account, at first thought I was ok with that, but now in retrospect I think it is unconscionable for Travelocity to treat me like this, after what I was put through the night before, now I have to wait an additional two weeks (maybe more, because he did say business days). It took Travelocity seconds to retrieve the funds from my account, I did not get the service I paid for and I was grossly inconvenienced, if I were a business I would sue the pants off your company for the potential loss of business I would have had (do not know if I would win but, enough is enough). Every time I get an email from you guys quoting the Travelocity guarantee "Everything about your booking will be RIGHT,
or we'll work with our partners to make it right, right away." it makes me sick to my stomach.
What do I want, I want my money back, NOW because I did not pay you with bad funds and I held up my end of the bargain, the contract was breached on your end not mine, so give me what is mine. You guys may or may not care about the little guy but I guarantee you this you have lost this customer for the rest of my life, and anyone who means anything to me in this world I will let them know never to use Travelocity, and even after all that I still do not feel vindicated, I wish I could broadcast this all over the internet, as a matter of fact I might just post this email on my blog and however many other websites I can. I will never make the company Travelocity feel the kind of anguish I felt but it will make me feel allot better, have a nice life.
Recommended:
No
What product did you purchase or try to purchase? Travelocity
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Epinions.com ID:
truotsuko
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Reviews written: 1
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