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Fogdog Sports Online Store

Fogdog Sports Online Store
Overall store rating:  Store Rating: 2.5
Reviewed by 52 customers
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Review Summary About the Author

a total NIGHTMARE

Written: Oct 05 '06

Store Rating: 1.0

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Full Review
I have never in my life had a more nightmarish customer service experience than I did at fogdogsports.com. I bought an online gift certificate that didn't get to the recipient. I provided a second email address; she didn't get that. I asked them to snail mail it; they wouldn't do it. Over a period of a few weeks, I talked to them repeatedly, and kept getting put off. Finally they told me they would flat-out not mail her a gift certificate and would not give me a refund. We tried another email address and she FINALLY got it. But guess what? She couldn't use it. This sparked another round of phone calls by both me and the recipient which did not produce results. My friend finally gave up. I will never, ever, ever use them again and I will tell everyone I know not to use them again.

Recommended:
No

What product did you purchase or try to purchase? EMAIL GIFT CERTIFICATE
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Epinions.com ID:
susan9399
Reviews written: 1
Trusted by: 0 members

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