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GolfSmith

GolfSmith
Overall service rating:  Store Rating: 1.5
Reviewed by 29 customers
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Review Summary About the Author

Great Selection---BUT--Purchase At Your Own Risk

Written: Oct 30 '06

Store Rating: 2.0

Ease of Ordering:  
Customer Service:  
Selection:  
On-Time Delivery:  


Full Review
I have mixed feelings about this company. The site is exceptionally well mapped out, and placing orders is an absolute breeze. Their selection is superior, and ease of placing the order is top notch.......BUT.....When the rubber meets the road, their execution and follow up is bottom of the bargain barrel. Many times I've placed orders, and had partial orders sent automatically w/no notification. If you need 8 shafts to fit a set of irons---three w/5 on back order just isn't going to cut the mustard.

I suspect they usually do this because the times I had to use them on back ordered goods they took forever to arrive, and I often ended up just cancelling the order. They remain unbeatable for selection, but often beatable in price...(Despite their guarantee)....They are dead last in initial customer service and follow through. I've actually received sarcastic remarks when making over the phone inquiries as follow ups to orders that were somewhere in Limbo.

Recommended:
No

What product did you purchase or try to purchase? Shafts,Clubs, Club Heads, The Entire Gamut.
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berniez40

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berniez40
berniez40 is an Advisor on Epinions in Sports & Outdoors
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