Disgusted with Dish Network
Written: Dec 14 '06
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Pros: Great deals for NEW customers...but not worth the poor customer service.
Cons: Once you're a customer you're not valued unless you are willing and able to leave.
The Bottom Line: DISH has way more customer service issues than most. They practice poor customer service and clearly don’t appreciate their customers. An awful company with a below average product.
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| every1_has1's Full Review: Dish Network 4722 System |
I just cancelled service with Dish Network. I've had their service for 6 years and finally had it. I should have done it years ago, but figured every company had customer service issues at some time. The final straw...one of my leased receivers started having problems. After 2 months and numerous calls, every other day it took 5 to 10 minutes to pick up channels. Finally, a technician told me that if the problem came back (like after 2 months it would actually go away) to call and Dish would send out a technician. The catch was (as I found out when I called the next day) it would cost $95 to have a technician come out and no they wouldn't just send me a new receiver because I didn't have a warranty.
No, that wasn't going to work. I told the rep that I would cancel my service before I paid $95 when their equipment I was paying to lease was faulty. The solution offered was that I start paying an additional $5.99 a month and they could send someone out for $29.99. Uhhhh...no.
A week later I call to cancel because now I've made arrangements to get DirectTV and miracles of miracles, "Since I've been a faithful customer for 6 years they can send someone out for free"...not $95, not $29.99 and $5.99 a month. I tell the supreme rep, no thanks I'll pay DirectTV for awhile and give them a chance to provide reasonable customer service. Besides they're giving me a free DVR (after the rebate...which is free to me). Would you believe it...now Dish will upgrade me to a DVR too!!!
Now I'm just disgusted and frankly ANGRY. Last week all I wanted was a receiver that worked and couldn't get that even with Dish knowing that I'd been an excellent paying customer for 6 years. YUCK!!! I don't want to do business with this company.
To add insult to injury, I asked them to come get their dish off my roof and they said, "Sure, that will cost $99." So, I say okay...if you don't want it. But no, they want something off the dish and tell me that if I don't return it with the receiver they'll charge my credit card on record.
All I can say...no one could be worse than Dish. I can't wait to hear that they're going out of business. If any company deserves to they do.
Recommended:
No
Amount Paid (US$): too much
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Epinions.com ID:
every1_has1
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Reviews written: 4
Trusted by: 0 members
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