mydishnow.com
Written: Jun 29 '01
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Pros: It works
Cons: Customer service bites !
The Bottom Line: The Dish is great, but know what you are getting into before you waste your money with an off company.
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| dearladyb's Full Review: Dish Network DishPlayer 500 Channel Satellite Syst... |
I just got this yesterday installed! Yeah I thought right? NOT in your lifetime. Pull up a chair , sit down, hey grab a cup of coffee you are not gonna believe this.
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First off I live out in the country so we cannot get cable service. The kids have been bugging me forever and a day to get a dish of some sort. I found and ad that tells me to go to mydishnow.com. I went, I looked and it seemed almost too good to be true.
Customer service called me like within ten minutes of me sending them an email. I thought to myself hey this is awesome , great service already and I am not even a customer. This is what was offered to me, I will give you all of them so you are aware.
Packages
Silver- Top 100 channels or Dish Latino DOS $34.99 and only $35.99/mo (one receiver) $40.99/mo (two receivers)
Gold- Top 150 channels or Dish Latino Dos $34.99 and only $44.99/mo (one receiver) $49.99/mo (two receivers)
Sounds good eh? Ok, cool give me one of those Silver deals with the Dish Latino Dos for $34.99 (movie channels suppose to be included), and ad an extra receiver. Is that still the same to start? $34.99? Yes the sales woman tells me. Great, send it on over.
She emails me a contract, a two year binding contract that is 14 pages long, yes you heard right 14 flippin pages long that I have to read and sign and fax back. But...within 48 hours of me faxing it back I will have my dish and installation 48 hours after that. Sounds wonderful, let me check again, free installation right? Yes ma'am! Ok great send it I will be faxing this soon as I get it.
I faxed it, to an 800 number cool huh? Yea, I thought so too. The contract is binding, yes I did read it and yes I have this for two years. I can upgrade, but never downgrade.
On June 12th they made a deduction from my account for $49.99??? I called them and she said "Oh, I forgot to tell you about the extra charge for "processing fee". Forgot to tell me? Ok, cool so you forgot everyone is allowed one mistake.
I waited, and waited, and last friday on the 22nd of June I got my dish and receivers. I called to see if I needed an appointment for installation. No, they tell me someone will be there on Sunday.
Sunday, Monday, Tuesday, Weds I am starting to get ticked. I call them and tell them hey, first off you forget to tell me the processing fee, you make me sign the agreement and I follow the rules. You have not followed them with me, when will this be installed? They then give you a 516 number, long distance, and no one ever returns your call. So, I wrote a pleasant but matter of fact letter to the company telling them that I hope my situation was an isolated incident.
Thursday afternoon and installer shows up at my door. The first thing he asks is if I paid the installation fee...whoa hold up. There is no installation fee, he says ma'am did you pay an extra fee when you ordered this? Yes, I did. Ok then you paid the installation fee. No, I tell him, the installation is free. This guy laughs at me!!! Ok, well if that is what they told you, but I am telling you that is what the "extra" fee is for.
It took him nearly four hours to install this dish. Outside was nearly 100 degrees that day and I felt bad, but felt I deserved my dish up.
He programs it, shows me how to work the remote, and explains the receivers to me. Then we go through the channels. No movie channels, no basic television. He says to me, do you want your local channels? Yes, she told me they were included. WRONG, they are not included it is an extra 5 bucks a month. I said ok, I need my regular tv channels so I can watch the news around here.
He was pleasant enough, reminded me on his way out the door that he hopes I realize that I am binded for two years with this company. I told him I knew this, then he told me "lady after your two years go with someone else." Wow...
The channels are not all that hot, I got 10 latin music stations, what I need with ten of them I have no idea. I have five sport stations, that I did not count on. I told them I did not want Playboy channel because of my sons, they said ok, but it is there only in Spanish...not that you need words to understand what is going on.
I am displeased to say the least, it is not what I had expected at all. The channels are clear, more clear than any I have ever seen. But it is not what I wanted. The remote is easy to learn, but this is not what I wanted. I called them, pretty much got the "tough now you are locked in speech."
So , I suggest before you sign anything ask questions, over and over and over. Tell them you want it in writing. Otherwise you may end up like me.. the simple $40.99/mo is now $45.99 without movie channels and no real special deal at all.
The site www.mydishnow.com is very misleading, dishonest and not worth your time or effort unless you like to waste money.
Recommended:
No
Amount Paid (US$): 49.99
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Epinions.com ID:
dearladyb
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 - Top 500 |
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Location: OH USA
Reviews written: 101
Trusted by: 95 members
About Me:
No one can make you feel inferior without your consent.---
Eleanor Roosevelt
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