Crooks, Scammers, Thieves - Pay and get absolutely nothing!
Written: Apr 06 '07 (Updated Apr 18 '07)
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Here is my ticket info from my experience...
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Opened by David M-- Mar 19 15:53
Customer Name: David M--
Customer Email: dM--@yahoo.com
Customer has inquired about the following:
Status for Order Item: 647192 Sporting News 2006-07-29
Customer comments: I have not yet received this subscription. It was ordered on July 29th, 2006. It is now March 19, 2007. Please contact me with the reason for the delay.
David M--
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Resolved by Meagan - MagsForLess Support Mar 19 20:11
Dear David,
I do apologize for the inconvenience. I located the orders you are referring to and was able to identify the problem with getting your subscriptions processed. The issue has been corrected.
I can go ahead and personally resubmit your orders to the publisher and put a rush on it. You would receive your magazine within the next 4-12 weeks. If you do not want to wait any longer I can issue a refund to your account. Please let me know which you would prefer to do.
Thank you for your patience and cooperation on this matter.
Best Regards, Meagen Richards, MagsForLess Customer Support meagen@magsforless.com http://www.magsforless.com
For immediate answers to your questions, we welcome you to visit our FAQs at: http://www.magsforless.com/faq.cfm
You may also lookup the status of your order anytime at: http://www.magsforless.com/ordering.cfm
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Re-opened by David M-- Mar 20 11:50
Please refund my subscription cost immediately
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Assigned to Refunds Manager by Meagan - MagsForLess Support Mar 20 11:50
Dear David,
I understand your frustration.
I am assigning your ticket to the Refunds Manager. You should see a refund posted to your account in the next 4-5 business days.
Thank you for your patience and cooperation in this matter.
Best Regards, Meagen Richards, MagsForLess Customer Support meagen@magsforless.com http://www.magsforless.com
For immediate answers to your questions, we welcome you to visit our FAQs at: http://www.magsforless.com/faq.cfm
You may also lookup the status of your order anytime at: http://www.magsforless.com/ordering.cfm
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Follow-up by David M-- Mar 29 15:39
It is March 29th and there is no Refund. Please explain to me why this issue has not been resolved. You have charged my card immediately when my order was placed, never submitted my subscription to the publisher, and now fail to refund my payment.
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Follow-up by David M-- Apr 4 00:15
It is April 4. No refund and now no reply.
Meagan,
Please respond as to the delay in processing a refund. I would also like a phone number to contact you on this issue.
I will expect a reply by the end of the business day of April 4, 2007.
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Follow-up by David M-- Apr 6 11:18
Meagan,
If no response is given to this issue, I will post this support ticket exchange on every forum that I can find that relates to MagsForLess or any other of the names your company goes by. I will expect people will notice the complete lack of business ethics that your company has shown. I have handled this issue without resorting to namecalling or threats and have been treated with a total lack of respect. The money is not the issue, but I do not wish your company to benefit from me or anyone else for any amount of money.
Please respond to this issue within 3 business hours.
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Have not heard anything back from anyone at this company. No phone number listed anywhere on their site. Magsforless.com also goes by a few other names but each web site ties into the same database as I was able to access my order number from different sites.
I am out less than 20 dollars but if they take everyone for this amount, they are going to be raking it in, since they charge you but send any product. Pure profit.
Classic case of a company that scams you online with a promise of delivery that is outside of the time you can dispute the claim with your credit card company. Most credit cards require you to file a complaint on a charge within 60 days. Since the estimated time for delivery is 8-12 weeks and they CHARGE YOUR CARD IMMEDIATELY NOT ON DELIVERY, by the time you try to reverse the charge, it is 120 days out and your credit card company says "Sorry".
Save your money or just pay the extra cost and subscribe through the publisher.
(Edited this review to put the support ticket in chronological order...after reviews thought it was a little confusing...hopefully this should help...one thing remains the same...you don't order from this web site!)
UPDATE: My support ticket has now been removed from their support site. Funny how when I wanted a response, they did not seem to know this ticket was open. Once I stated my intentions to post this ticket, then they seems to have known of its existence and promptly deleted it.
Recommended:
No
What product did you purchase or try to purchase? Magazine Subscription - Sporting News
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Epinions.com ID:
dmarlette
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Reviews written: 1
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