Decent products if they package them right
Written: Jun 26 '07 (Updated Aug 09 '07)
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I ordered some tyrosine from them. The seal cap was stuck to the cap itself and was not properly sealed. I emailed them about it, and a customer rep got back to me saying that this had been fixed. He did not offer to exchange it even though I had expressed some concerns over the safety of their manufacturing process.
Once I pressed him for an exchange, he agreed to send a new one, which I appreciated.
When I received the new bottle, I had the same problem with the seal coming off when the bottle cap was removed. This time, I didn't bother to write back to them since this says a lot about the fact that they play fast and loose with their manufacturing procedures and worse, lie outright.
I think their products are decent, but that they are haphazard about their words and products says a lot about how they run their business and what they think of their customers.
Also, they have admitted that their sources import from China. I hope that somebody will run independent tests to make sure their products are relatively pure. Otherwise, their low prices are meaningless.
Recommended:
No
What product did you purchase or try to purchase? Tyrosine
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