WORST EXPERIENCE EVER-THESE PEOPLE ARE CROOKS!
Written: Aug 24 '07
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This is the WORST experience we've ever had! After have the car for a week, we returned it and waited for the inspection. The employee conducting the inspection did a check, signed-off that there were no damages, and sent us on our way. About 3 weeks later, we received a call from Dollar stating that they were filing a claim against us b/c of a cracked windshield. Huh? We explained about the staff who had signed off on the car. She curtly told us that they conduct a more "thorough examination of the car at a later date," to which we promptly replied that there is NO WAY they can conduct a damages examination of the car w/o us being present. I mean, how do we know that THEY didn't cause it (or the next renter)? They sent us a photo of the damages: 1. There was no license plate showing that it was the car that we had rented; 2. There was no VIN # visible; 3. This "crack" spanned the entire length of the windshield across the top of it (spider-cracks and all, like someone took a baseball bat to it) - not only would we have been unable to drive with this shattering, but we would HOPE that the staff would have seen it when see checked-off Windshield on her checklist. Long story short, after a week of harassment, we told them that they'd have to sue us in court before we'd pay a dime (this was AFTER they said they'd make a "deal" with us and pay half, but no before pointing out that if we had purchased the extra insurance, none of this would be happening). We finally received a letter today stating that the case had been closed!!!
We filed a complaint with the BBB....these people are running a terrible scam on people that cannot defend themselves as vigoriously as we did. There are much more reputable car companies out there...avoid this one like the PLAGUE!!!
Recommended:
No
What product did you purchase or try to purchase? Rent-A-Car
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Epinions.com ID:
princey77
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Reviews written: 1
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