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GMAC Mortgage

GMAC Mortgage
Overall Rating: Product Rating: 1.5

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The customer service is terrible

Written: Dec 27 '07 (Updated Dec 27 '07)

Product Rating: Product Rating: 1.0
Customer Service:  
Pros: none

Cons: Terrible customer service agents
fxman's Full Review: GMAC Mortgage
We got a call that our November mortgage payment check had bounced. This was toward the end of December. They applied our December payment to the November payment and added double late fees. While on the phone I went online to check our account. The check had cleared! When I explained this to the GMAC caller he said I should check with the bank and call back. I called the bank and they said there was no problem with the check, that it had cleared in early November. After calling back to GMAC, and it takes forever to get through, it was clear that the agent, a different one than the first, did not know what to do and hung up. That pattern continued for about two hours. Finally an agent gave me a fax number to send my "dispute" information to. Our loan was sold to these people. Do not pick them to deal with if your credit rating is important to you.

Recommended:
No

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fxman
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