Stay as far away as possible!
Written: Jan 30 '01 (Updated Jan 30 '01)
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Pros: None
Cons: Potential shady business tactics. Customer service is extremely arrogant and the customer is always WRONG.
The Bottom Line: In recent months I think this company has begun a revenue boosting scheme involving assessing late payment charges to bill payments that are not late. Stay away.
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| dchoate99's Full Review: General Reviews of Cellular One Customer Service |
About a year ago I signed up with Cellular One under a 2 year contract. Other than an occasional poor connection, everything has been great - until the last three billing cycles. For the last three months I've received a $5.00 late fee for late receipt of payment. The first month I accepted it, even though I mailed the payment 3 days in advance. The next 2 months however, I remitted the payment the day after I received the bill. Both times, the bill was mailed at least 14 days in advance of the due date and I still was assessed a late payment charge (note that the bill goes from Rochester to Buffalo, NY, a distance of about 60 miles). Last month I attempted to call the customer service number and it took me 3 days of busy signals to finally get through. When I did finally get through the man removed the charge but was extremely rude, even though I explained that I mailed the bill 14 days in advance.
This month's bill came with yet another late payment fee. I called again to complain and the customer service rep told me that as a courtesy she would remove the charge, but would not remove them in the future. I explained to her that I had mailed the last two payments the day after I received the bill and that there is no way it takes 14 days for the US Postal service to transport a letter 60 miles. All she had to say was that she couldn't control the postal delivery and that I should talk to someone in my local post office. Needless to say I was outraged.
For years I've been sending out approximately 10 bill payments a month to various businesses throughout the country and I have never experienced a problem like this.
I would love to get out of the second year of the contract, but it's too expensive. At this point, I honestly believe that they are holding these payments and assessing these charges, knowing that most people will just pay them. An extra $5 per customer would be a pretty good revenue boost for Cingular.
Anyway, I can't be the only person this is happening to. If anyone else is experiencing the same thing, please write an opinion. If it happens again next month, I'm going to file a complaint with the Consumer Protection Association and the Better Business Bureau.
STAY AWAY!!!!!
Recommended:
Yes
Amount Paid (US$): $19.95
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Epinions.com ID:
dchoate99
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Reviews written: 1
Trusted by: 0 members
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