General Reviews of AT&T Customer Service

Pros: Nationwide coverage, Good phone replacement service
Cons: More expensive than local plans if you don't need the coverage

Obviously, one wireless plan will not fit every person: but for me AT&T fits my needs quite well. Working for a nationwide construction company and traveling full time, my number one priority is coverage. This means coast to coast with no roaming...

Pros: great service!
Cons: none

It must first be noted that I didn't so much as choose AT&T Wireless as I chose to leave Alltel. That said, once I left Alltel (and I haven't once regretted it), I looked up AT&T Wireless and have been very, very happy ever since.

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Pros: The best customer service, good coverage, nice phones, Customer Advantage program
Cons: Bill plans are on the more expensive side.

I've been a customer of AT&T Wireless for a few years now and have always been delighted with their customer service. They are always polite, curteous, and knowledgeable. I have also been a customer with SprintPCS and Ameritech (now Cingular) and I can...

Pros: Good Range. Good Service
Cons: Better than the rest - if that is good.

I have used AT&T for about a year. They were really good at the store I bought it from. They were very helpful and pleasant. The service has been great. It has had a few problems being without a digital signal, but not very often. The plan I have is...

Pros: solid service, great customer support
Cons: not the cheapest

I was a Cellular One customer in the SF Bay area before they got bought by AT&T. Before that I was a Worldcom customer (then they got bought by MCI), and my first cell provider out here was PacBell.

PacBell was fine at first, then quickly...

Pros: Great coverage, Good prices and a wonderful regional calling plan and pocketnet
Cons: Pocket internet is addictive!!

I have been a AT&t customer for over 4 years.. and I love it well. The service has been super, and anytime I call they are helpful and polite ! But in my mind, there are two things that set them apart from the rest and that is a great regional service...

Pros: It's coverage is second to none.
Cons: should include more minutes in its plans.

I've been a AT&T Wireless user for three years. I have no complaints with their service. Customer service has been courteous and informative. AT&T coverage can't be beat, My sister has Sprint PCS, and in the middle of her coverage area the phone would...

Pros: Fantastic coverage, flexible plans
Cons: At times, a little pricey

Over the past year and a half, I have been a retailer for AT&T Wireless Services. I can tell you, I am proud to sell it too. Mainly because I know that when my customers walk out, they will be in good hands. Also, because if they have any troubles at...

Pros: Flexibility, price, value, selection, heart!
Cons: I haven't found any yet!

I have been using cellular phones for about 5 years now. I started with Cellular One, switched to Sprint PCS, next to Verizon and finally to AT&T. I'm never changing! Cellular One (now Cingular) and Sprint PCS have to be the worst companies in the...

Pros: AT&T Customer Service actually looks out for its customers!
Cons: Sometimes you have to wait on hold a while to get a rep.

"Hello?"

"Hi Tyson, this is an AT&T Customer Service Representative... I've been looking over your calling record and think I can help save you a little money."

That is how the conversation started. 15 minutes later, I was off the...

Pros: Competitive pricing, excellent coverage, on-line access
Cons: Contract required, limited account info (unable to check actual minutes used mid-cycle)

Having suffered through mediocre mobile service from Sprint PCS for two years, I recently decided that it was time to change service providers. Not only did I want excellent coverage (since Sprint's was notoriously spotty in the areas I frequent most),...

Pros: Wonderful prices, time, and service
Cons: Varied pockets of roaming

AT&T Nationwide Cellular Service is a wonderful and useful plan. The service in my area has great co ...

Pros: Service is available in remote areas, Wide service area
Cons: Customer Service SUCKS

Where to begin….

The Good Part

I decided to get another cell phone at Christmas time because my Sprint phone doesn’t work at my mom’s house, which is located in the boondocks of Oregon. I went to the local AT&T...

Pros: Plan rates and coverage area
Cons: Customer service is horrible

I have been a customer of AT&T Wireless for several years. My experience started around 1993. At that time I was a full time college student with a part time job, and an internship at a local radio station. Needless to say, I was constantly on the...

Pros: easy to talk to
Cons: wont tell u much, wrong info

I know this pretty early but i ordered my phone about a week ago and i was told my phone my phone would be there tommrow, its a week later and i still dont have it, turns out that its on back order because i just called up and asked, how fair is that?!?...