General Reviews of AT&T Customer Service

Pros: Inexpensive
Cons: Terrible customer service

Last month, I finally decided to upgrade my phone and plan. I had been with AT&T Wireless (after several acquisitions) on a very simple plan and never had a problem.

When I went into the AT&T store, I explained that I was leaving for a...

Pros: Nothing!
Cons: Horrible customer service. Awful coverage area. They lie to suck you in.

When signed up for my plan in October 2002, I made it very clear I needed my phone to work from the Corning NY area to the Southern NJ area. The rep assured me that my plan would work in these areas.

Well, guess what? As soon as I get within...

Pros: AT&T stores
Cons: coverage / service

AT&T Wireless' service is horrible. I switched to the digital regional advantage plan in August, because I was going to be attending college. The service when I'm at college is horrible, despite the fact that they claim to have service up there. I am...

Pros: Better than smoke signals
Cons: Retards in Florida doing Customer Service

People who like AT&T customer service probably won't write anything here. At any rate, I am actually on hold RIGHT NOW with AT&T trying to turn on my long distance which I ordered 1 month ago for the American Airlines miles. It still hasn't been turned...

Pros: competitive temporary rates and plans, online bill summary & payments
Cons: delayed billing, misleading sales reps and poor inexperienced customer service staff

The reason I started with AT&T was because of the reasonable promotional plans they are always advertising and at the time there were not any other companies to choose from in my area.
I have had problems with AT&T from the first bill I received....

Pros: decent coverage area, comparably decent rates for this area
Cons: The worst customer service I have ever dealt with - ever! with any company! ever!

I consider myself an extremely patient person and I have never resorted to screaming and cussing at a customer service rep simply because I know that it's not usually that particular person's fault. I have, however, come so close with AT&T that it's...

Pros: Are there any??
Cons: Poor customer service, bad reception everywhere, 45 day rollover, bad coverage.

I am in the 11th grade, and I wanted a cell phone to have to keep in touch with my friends, and for times of need. At first I looked at Verizon, but they charge you 35 dollars to re up every time you balance gets to 0. I did not want to worry about ...

Pros: The plan sounded good.
Cons: I've been trying to get this worked out for 6 months now.

When I saw that AT&T was providing wireless service, I thought I would go with a familiar name. While I might buy store brand beans or try out a new shampoo at an upstart online company, I want my phone to work. I’ve used the regular AT&T phone long...

Pros: Plan rates and coverage area
Cons: Customer service is horrible

I have been a customer of AT&T Wireless for several years. My experience started around 1993. At that time I was a full time college student with a part time job, and an internship at a local radio station. Needless to say, I was constantly on the...

Pros: Pre-paid plan was good...
Cons: Policy changes that we were never notified of

I am I VERY VERY disappointed and aggravated customer. Get ready for this great story.

I have been a faithful paying customer for 1 1/2 years Every 3 months we would go to the att service center near my house and renew the minutes on...

Pros: Service is available in remote areas, Wide service area
Cons: Customer Service SUCKS

Where to begin….

The Good Part

I decided to get another cell phone at Christmas time because my Sprint phone doesn’t work at my mom’s house, which is located in the boondocks of Oregon. I went to the local AT&T...

Pros: Not Much
Cons: Dont tell the truth, Fair to Poor Coverage, Poor Customer service. "LIARS"

They told us that their coverage was the best & most complete. They said that if they didn't have a cell to connect us that they would piggy-back off of their competitors, "BULL". We reported this they said that they would look into it.
We...

Pros: The best customer service, good coverage, nice phones, Customer Advantage program
Cons: Bill plans are on the more expensive side.

I've been a customer of AT&T Wireless for a few years now and have always been delighted with their customer service. They are always polite, curteous, and knowledgeable. I have also been a customer with SprintPCS and Ameritech (now Cingular) and I can...

Pros: AT&T Customer Service actually looks out for its customers!
Cons: Sometimes you have to wait on hold a while to get a rep.

"Hello?"

"Hi Tyson, this is an AT&T Customer Service Representative... I've been looking over your calling record and think I can help save you a little money."

That is how the conversation started. 15 minutes later, I was off the...

Pros: Online access gives answers to current service, billing questions.
Cons: Hard to talk to someone about canceling service.

No more than two years ago I would of spoken nothing but high praises for AT&T Wireless Services. Let me explain in more detail:

It was August 1999 and I decided my "birthday present to myself" would be a cell phone. All of my...