General Reviews of Alltel Customer Service

Pros: Excellent coverage
Cons: Haven't come across any yet

I read several of the negative reviews. I've had service with Alltel for about 4 years now. I live in an area with a lot of interference and couldn't get a signal with another company, I have no problem getting a signal now. I haven't had to call...

Pros: Great service at a great price.
Cons: None

I'm fairly young and I'm on the road a lot, so my father and I decided I should get a cell phone. He had one through Alltel, so we decided to go there to get mine as well. The plan I got was $39.99 a month with free nights (7PM - 7AM) and weekends with...

Pros: Few problems, decent phone service
Cons: Impossible to get problems resolved

I have had Alltel phone service for the past year in Raleigh, NC. I subscribe to the national freed ...

Pros: Good rates
Cons: Very bad customer service

***UPDATE*** When I did finally move away and wanted my service discontinued, they insisted that I had a 2 year contract when I KNOW I signed a 1 year contract. They refused to budge and said they had lost all of their paperwork and I had to show them a ...

Pros: Prices are all right for the minutes offered.
Cons: Service is poor

Last year my family purchased an Alltel Cell phone from our local Walmart. For the first two days of owning the phone it was all right, but then we every time we turned it on we got this static, or a clicking noise. So if we called someone we couldn't...

Pros: It was cheap, at least it was supposed to be
Cons: Got screwed

This is just a warning, a warning about a problem that has occurred, and keeps occurring since I signed up with AllTel cell phone service.
The price was good enough- my wife and I both got phones and 300 minutes every month, all for about $68.00 a...

Pros: Cheap
Cons: Can't use when I want to, Can't get responses to mail, Can't change plans

My grandmother signed a 3 year contract with GTE in order to receive a free cell phone at her car dealership. We were cell phone illiterate at the time. She signed for the cheapest plans, thinking she would only use the phone for emergencies while...

Pros: None
Cons: Frightful customer service

Incredibly long wait times (30 mins), staff can't answer questions, no supervisor is available, when you ask for a supervisor you're simply dumped back into the wait queue. Twice they "lost" my payment when I already had the cleared check back. I had to f ...

Pros: ZERO
Cons: Worst Customer Service Ever! High fees!

The HORRID service provided to me by Alltel has inspired me to write again. It has been a while since I have written an epinion, but after getting off the phone with Alltel "customer service" I felt furious, trapped and like I had no where to turn. ...

Pros: No better or worse than others on phone service
Cons: Deceptive (a nice way to say liars and cheats)

I regret that I must write a bad review for Alltel since it is an Arkansas based company and I am from Arkansas. I also know very many people that work for Alltel and its subsidiaries since I am in the computer services industry.

This is an...

Pros: They offer some good package deals
Cons: Your monthly bills are a total mystery

I guess we should have known better. We had Alltel service once before but switched. Then when we did away with cell phones for a while and found what we thought was the best deal with Alltel, we decided to give them another try. Our mistake.
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Pros: I have absolutely nothing positive to say about this company.
Cons: The worst customer service ever imaginable.

I have been trying to get clarification on a bill that I received from Alltel for 4 months now. I have spoken with over 20 customer service reps. None of the representatives were able to help me. Three of them took my information to so that a...

Pros: None whatsoever
Cons: Everything you can think of and then some

All I can say is Alltel stinks. I had service through Cellular One who sold out to Alltel in the Pho ...

Pros: If there is anything resembling a PRO at Alltel, I have yet to find it/him/her.
Cons: Technical incompetence, pure and simple.

I switched to Alltel for my home PSTN service & cell phones in 2000 as part of a "package deal" through my employer for cell service and 2 home lines with dial-up internet service. Everything worked fine for several years until (1) Alltel withdrew from ...

Pros: few
Cons: poor customer service; absurd taxes and fees

AT&T coined the phrase reach out and touch someone, the cellular provider Alltel had no intentions of following suit. For beginners, Alltel's service areas and plans are among the worst in the business. When my family signed up for a plan, they...