General Reviews of Cellular One Customer Service

Pros: The Nokia 5120 is a great phone!
Cons: CELLULARONE lacks in the Customer Service department!

In March of 2000, I purchased a Nokia 5120 and the 225 minute DigitalPlus package through CELLULARONE. At the time, neither my husband nor I owned a vehicle and I felt better walking around alone with the promise of instant contact should something...

Pros: Best service and pricing
Cons: Service in NOT perfect

CellularOne is a franchise and they are not all connected. People who use CellularOne in NY's Hudson Valley and people that use CellularOne in most other places are dealing with different companies?

I am a dealer in NY's Hudson Valley and...

Pros: Friendly Customer Service
Cons: Some misinformation regarding how charges apply

I have actually found CellularOne customer service to be helpful and friendly most of the time. One thing I have noticed from other opinions I have read, is that many people may not realize that CellularONE is a franchise, each with its own parent...

Pros: Poor Service and rude representatives. Perhaps they are more efficient in urban areas, but they get you hook, line, and sinker if you live in the country.
Cons: Nice phone. Reasonable price if you don't exceed your free time. They really get you by the minute if you go overtime or have to roam.

Having used CellularOne for 10 months, I am grossly dissatisfied with and disappointed with my wireless phone. Needing a cellular phone due to the fact that I was the responsible party for three people in their nineties and in nursing homes, I signed on...

Pros: free calling, customer service
Cons: quality of digital phones, the phone heats up after talking for 1 hour

When my husband decided we should have a cell phone he searched around and found Cellular One to have the best plan. We received our phone from them and were pleased. We began to have problems with the phone itself. They ended up replacing the digital...

Pros: Easy to understand plans, low costs, excellent customer service
Cons: roaming charges, inconvenient locations

If you are like me, you are totally and utterly confused by cellular phone plans. I mean, you've gotta worry about WHERE you can call without being charged a fortune, WHEN you can call w/o busting the bank, WHAT the termination fee is if you completely...

Pros: Sign up was a breeze
Cons: Horrible customer service

I chose Cellular One because of a promotion. Phone worked...

However, they are not a company which likes to extend any type of service to a customer. Here are examples:

- Most interesting, the recent bad experience involved the...

Pros: Coverage Area and Free Long Distance
Cons: Everything else

I am currently an indirect dealer for Cellular One in Upstate NY and from what i've learned i've not been too please about it. I used too be a Cell One Customer since back in 1994 of course as anyone who lives around here knows our options at that time...

Pros: NONE
Cons: poor handling of customer complaints, customer satisfaction low priority, poor cell service

After conferring extensively with an authorized agent, I chose a 150 anytime minutes plan for 34.99 per month. The agent assured my that I would only pay for actual time used, and that calls would not be rounded up to the nearest minute. He also said...

Pros: Feeling of security.
Cons: It took me to the modern era.

This is an update on my review of my Cellular One cell phone service that I wrote on October 30, 2000.

My two-year contract was coming to an end and I discussed it with Mrs. RockyBug (being married to an economist, it is smart to talk to her...

Pros: Corporate office was helpful.
Cons: Rude Rude Rude

Did you know?
That if you buy an item from a CellularOne dealer,,,that you have to go back to the exact place of purchase to return it? Why yes you do!

I bought a cellphone for my son and he did not want the face plate...

Pros: None available.
Cons: Too numerous to mention.

Not only do they have the poorest service, the area coverage is not suitable. Way to high $ amount to discontinue service.
Going away from home even though we have the national plan, there are too many dead spots. When service is unacceptable, one should be able to discontinue service without a $1200. fee.

Pros: None
Cons: Very unethical business practices bordering on fraud!

I had service with Cellular One for 4 1/2 years until recently. A Cellular One rep lied to me recently, telling me that my coverage area included an area it really did not. The result? Hundreds of dollars in roaming charges, which has made me cancel all my Christmas plans this year.

And did they care? Aside from one rep whose hands were tied by her "superiors," they could not have cared less.

Their business practices border on fraud, so I would suggest to anyone who is looking for cellular service to look elsewhere. If I were to commit fraud against Cellular One, I would be in jail. When they do it, they get away with it. The only way to fight this is to steer as much business AWAY from them as possible!

Pros: none
Cons: run far way from them

Don't be fooled, sleazy car dealer will give you a better deal. I pay $140 a month for no service. When I complained, they say I can cancel but it will cost me $600 dollars. The ethics of the sales staff are the lowest. When I complained from day one about no service, they told me of a scheme to get an up graded phone from the insurance company. I regret ever doing it. I feel bad that I scooped to their level. The phones that we received were LG phones. In my opinion,the only thing they are good for is throwing them away. I'll give you some good advice, if you start to go into one of their stores, turn around and run far, far away. Alltel bought them out. I thought it would get better then. But Alltel still refers me to these idiots.

Phone-less in Nebraska

Pros: NONE
Cons: Terrible company

Service is very unreliable especially from 3 - 5 pm. Last Friday service was down for the entire state.

Received no help from customer service. Even their web site was non responsive