General Reviews of Cingular Wireless Customer Service

Pros: Good phone signal.
Cons: Bad business practices. Extremely rude customers service reps, including managers.

Well, here's my story. I have a prepaid phone which I activate once a year when my mom comes to visit me from Europe. I purchased the phone a year ago for about $90 and it came with about $30 - $50 worth of airtime at whatever the rate/minute was back ...

Pros: Inexpensive calling plans.
Cons: Poor coverage. Absolutely god-awful, rude, obnoxious Customer Service Reps

Several years ago, when I renewed my contract with Cingular (Boston), I received a new phone, specifically a Sony Ericsson T-60. From day one, the phone was terrible, and finally about 6 months ago it plain died. This is from usage of about 30 minutes ...

Pros: Friendly service, pretty good coverage, good features, GSM worldphones available, good packages.
Cons: Coverage worse than Verizon. A few bad experiences (see review). Fake taxes and fees.

I've been a Cingular customer since July 2001. I've had a few moderately bad experiences (listed below), but for the most part, I have been happy with the coverage, the call quality, the consistent availability of phone service, and the friendliness ...

Pros: the phones make very effective paperweights, doorstops, hockey pucks, decorative centerpieces and garlic presses.
Cons: Are not ideal for communicating between distances further than 20 feet.

You wont know the difference, trust me. Anyone using Cingular must have done something very bad in a past life. Very bad. I signed up for the family share thing (mistake #1) and got 4 phones in my husbands name (mistake #2). The salesman forogt to ...

Pros: Cheap rates, friendly people in the Manhattan store
Cons: Unimaginably awful customer service. Avoid these thieves at all costs!

I have now had a cingular wireless phone for exactly six months and I can easily say that this is the most imcompetent, hostile, rude company I have EVER dealt with. The nightmare began the first time I called customer service to complain about charges f ...

Pros: None now!
Cons: No 24-Hr Cust Serv, rude representatives, no service where we were told we would have!

Sept 18, 04 Since the review I wrote before about Cingular Wireless, I have completely changed my mind about them. Their customer service department treats customers extremely rude and they are unwilling to help. They lie about the areas they ...

Pros: None
Cons: Misleading, hard to read bills, unexplained calls on bill, bad customer service, shady business ethics.

Six months ago I switched from AT&T because their phones kept quitting on me and their customer service started going down hill. I had heard horror stories about Sprint so I decided to go with Cingular Wireless. My partner and I each got a phone with a r ...

Pros: There are no pros to Cingular.
Cons: Customer Support representatives are rude and incompetent. No service after the sale!

I recently switched cell phone plans from Sprint to Cingular, and I have regretted EVERY minute of it so far. We have had their "service" for less than 2 weeks, and they are completely unable to make the wireless Internet feature work on my phone. Th ...

Pros: i can not possibly think of one.
Cons: everything. run far far away!

their customer support is uninformed, ill qualified, and generally useless. i cancelled my cellphone with them after being trapped in my two year contract. the whole two years were filled with terrible service, crappy phones, and an internet website tha ...

Pros: Cheap, seemingly convenient plans.
Cons: Reception, customer service, defective phones, you name it, it's a problem.

I have had this service since May of this year (2003.) The offered great prices and a seemingly great plan. It all went download fairly quickly. Two days after I started my service my phone started to freeze. Also, if I spent more than 5 minutes on a ...

Pros: None.
Cons: The delayed billing nonsense, pathetic CS and hidden charges that are tough to even imagine.

I recently disconnected the service. A month after disconnecting I received the final bill with roaming charges of $81 plus the $29 tax for the monthly charge billed extra. Considering that I was well below my 250 min/month limit, this was painful. The re ...

Pros: Inexpensive, good area coverage
Cons: Customer Service and Tech Support are both lousy

I had my phone for about 6 months of a 2 year contract when suddenly it began losing calls. For a month now, I haven't been able to reliably place or receive calls. For every call I successfully place or receive, about 2-3 of them don't go through. I'v ...

Pros: Low hold times, Friendly service, Ability to solve all of your issues!
Cons: I haven't found any yet!

Cingular customer service has been wonderful to me! I am a new customer and have had to call with questions about 5 times! Hold Time: I never held more than 3-5 minutes. Demeanor of representatives: I had 5 different representatives and each one ...

Pros: Good selection of cool phones
Cons: Just about everything else

5 months later, still no rebate check for the $250 phone that we purchased. Have spent multiple hour ...

Pros: Inexpensive
Cons: Customer service are a bunch of bastards!

A synopsis of my customer service experience: Call 1 Called to upgrade plan after my first bill ...