General Reviews of Cingular Wireless Customer Service

Pros: Some times the phone works, usually get credit for over charges.
Cons: Bad service, constantly being over charged, roaming, long contracts

I am with the U.S. Army at Fort Hood, Texas. Just after arriving here in Oct 2000, I joined Cingular Wireless. This is my first experience with a cellular phone company and I wish I would have done my research before selecting Cingular. I should have...

Pros: Reasonable nationwide rate plans, good coverage area.
Cons: HORRENDOUS Customer Service!!!

I have been a loyal customer of Cingular Wireless (Originally Cellular One) for nine years. The first 7 years of service with them was in New York, and other than one or two minor problems, which they quickly resolved, the service was wonderful. BUT...

Pros: Nothing!
Cons: Customer Service is Appalling, service quality and area is horrible, website is pathetic, much more...

I read some of these other reviews, and believe me, no one trashing this company is exaggerating.

Have you noticed how much money Cingular pays for advertising? That's because they spend next to nothing on Customer Service, Technical...

Pros: Competitive plans, good TV advertising
Cons: Bad in reality - coverage, quality and especially customer service

Cingular Wireless has the most competitive plan around.
Especially the free unlimited nights and weekends option.
Other service providers like AT&T, Verizon and Sprint offer something similar but with a minute-limit (like $20 for 2000 off...

Pros: Friendly service, pretty good coverage, good features, GSM worldphones available, good packages.
Cons: Coverage worse than Verizon. A few bad experiences (see review). Fake taxes and fees.

I've been a Cingular customer since July 2001. I've had a few moderately bad experiences (listed below), but for the most part, I have been happy with the coverage, the call quality, the consistent availability of phone service, and the friendliness ...

Pros: Good deals on rates and phones
Cons: Poor coverage

This is a review for the Seattle and surrounding market areas.

I work in a cell phone store and recently Cingular has been introduced into this market. Their main competitor in this market is VoiceStream. Recently some representatives from...

Pros: There is nothing I know good about there customer service.
Cons: Customer Service reps, or professional con artist?

I have recently moved up in my job, I am on the road a lot. It is time for me to catch up with the rest of the world and get a cell phone. I look at the plans, I listen to the sales people, I compare prices. It looks like Cingular has everything I...

Pros: great rates, service, plans, reception
Cons: when you go over your minutes you get charged up the wazoo

When I unwrapped a cell phone for Christmas, a gift from my mommy, I was stoked and more. Not only would I no longer have to deal with missed phone calls when I was out because of my forgetful family, but I could be on the phone just about whenever I...

Pros: Haven't found any
Cons: Customer Service, fluctuating signal

They want me to express myself, where here I go.
I recently took a trip to Avon Colorado and two days after being there I lost my phone. I figured this happens regularly and I quickly went to their website to get the customer service phone number....

Pros: NONE.
Cons: No help to anyone at all.

Cingular is a good plan, as long as you don't have any problems and you don't need to change anything. If you never need to contact the service center and all you do is pay the Cingular bill, you won't have any problems at all.
But God help you if...

Pros: In the field of scamming customers, yep, their pros.
Cons: If not yet will be cons with their extortionary tactics in collecting payments.

One, Cingular creation
Southwestern Bell is hiding its' name.

One, Cingular notation
they think we're not on to their game.

The lies they'll tell to your face,
to get your name in place,
so they can charge you...

Pros: absolutely none
Cons: they don't listen and refuse to let you speak to a manager

I signed up for Cingular's service in March of 2005. In mid- June 2005, I called Cingular's customer service number because we had moved out of state and in the location I am in now, I cannot get a reliable signal and was told by many that Cingular ...

Pros: Good up until 2 years ago.
Cons: Customer service gone way down hill. Never get the same person twice.

I signed up for wireless with SNET (Southern New England Telephone) over 10 years ago. It was great. SBS now owns majority and like my SBS landline and the DSL I quit because it also stopped went slowly downhill like the cell service. I signed up ...

Pros: There are NONE.
Cons: Bad service De-activate accounts No viable options for anything

I bought a prepaid SIM card from Cingular Wireless. They deactivated my account for some reason or another, And I'd rung up the store that I bought it from, the person I got on the phone was SO rude and 100% unhelpful. So I called up customer service, ...

Pros: The phone works sometimes. They will remove stupid fees if you ask them to.
Cons: Crap phone, crap network, the advertisements are crap: "Raising the Bar" is crap.

I moved to Los Angeles in 2002 and needed a cell phone. My sister was with AT&T and liked it so I joined. She got a discount and I got a Nokia phone with TDMA technology. It worked well in many areas except Hancock Park. I even renewed my contract after ...