Cingular Mobile Phone Service in Los Angeles

Pros: Excellent customer service
Cons: Two year contracts are excessive

There's not a whole lot to love about any cell phone company. With all of the horror stories about various providers, I'm truly tickled to report that my four years as a Cingular Mobile Phone Service (formerly Pacific Bell) customer have been smoo ...

Pros: decent phone selection, largest client base after merger - free calls to AT&T/Cingular customers
Cons: fees for everything and NO free accessories. Horrendous customer service.

Let's face it, ALL cellular providers are terrible. The key is to find out which is the lesser of the evils. I was with Nextel for seven years, and while their signal strength comes and goes, they were the only provider to offer free incoming calls ...

Pros: The hypertension should only last two-three weeks after you end your contract.
Cons: Horrible customer service, spotty coverage, misleading and downright deceptive sales tactics

*Please note, I am actually writing the bulk of this review while holding for a Cingular customer se ...

Pros: Phone service isn't bad. Rollover plan is awesome.
Cons: Terrible, horrible, awful customer service.

I have been a customer of Cingular for about 8 years. Overall I am happy with the quality of my service. I have few dropped calls and my service lasts through Vegas and beyond with few to no problems. (I am in Ventura County)Their new rollover plan keeps ...

Pros: Customer Service has been helpful and polite to me.
Cons: My reception is not always predictable.

WHO: Cingular Mobile Phone Service MY EXPERIENCE: I have been a Cingular customer for about 2 years now in Los Angeles. I changed to Cingular after having AT&T for 2 years. The switch took place because my AT&T phone began having some major ...

Pros: No roaming, GSM 100% digital networks, nice phone selection, many options
Cons: Coverage past California suffers

I signed up for Pacific Bell wireless over one year ago. I was first attracted by the no-roaming concept of their service, it allows a PBW (PacBell Wireless) customer to go anywhere there is service in California and Nevada (mostly Las Vegas) and not...

Pros: PCS features, CA/NV free roaming, text messaging
Cons: System is too busy, lousy customer service

I decided to go with PacBell PCS because of their excellent free feature set:
Caller ID
Call Waiting
Voicemail
Paging
Call Forwarding
Three-way calling
Text Messaging

The free night and weekend...

Pros: None - I never even got a chance to find anything good about this company.
Cons: You name it... A company that truly does not care about new customers!!!

Those of you who have read any of my reviews know that I can be pretty long-winded at times. When I write about something, I spend all the time I can with the product and then make notes about the things I find most important or interesting about that...

Pros: Honestly none that I can recall... Not one...
Cons: Poor customer service and retention, Poor service, Expensive

A little over a year ago my mother got conned into a 1 year contract with Pacific Bell. The initial deal seemed ok, it involved 2 free Nokia phones and a decently priced plan but required a 1 year deal. At first, I thanked my mother because she new...

Pros: Free LD, Phone to Phone,
Cons: Coverage (Ca metro NV metro) Dropped calls

I am currently signed up with Pac Bell through the company I work for. I have been since May of 99 when my old analog Airtouch phone was stolen out of my car. Don’t get me started on them or the Motorola phone I had, you’ll never hear the end.

...

Pros: Free phone
Cons: Lack of a return policy, no free long distance

If you've read only one of my other reviews, chances are it's my review of Sprint PCS. And if you've read that review, you'll know that I'm desperately seeking a new wireless provider, because even if Sprint PCS fixes my problem, they've lost me as a...

Pros: NONE
Cons: Customer service so deceptive, it's criminal. Certified fraudulant business practice.

The following is a letter I sent regarding my Cingular Experience: Please read it and take it for what it is: THe honest-to-god truth. PLEASE BE WARNED

Please allow this letter to serve as a forum for my dispute of any and all charges that...

Pros: NONE
Cons: Rude/incompetent customer service. Terrible Web site. Price.

I signed on to Cingular in Feb. 2000 when it was still PacBell Wireless. I had no problems at all until they became Cingular a few months ago.

The first problem was that they changed my billing cycle without telling me, and in February I...

Pros: Competitive plans and service; helpful customer service; very reliable; free long distance. :)
Cons: Plenty of room to improve in coverage in some major areas.

Author's Note (01/01/02): With the new year comes a newly-revamped review. I have cleaned up this review and removed or changed references to now defunct service plans and other unnecessary things. Enjoy.

My dad and I have been...

Pros: Free telephone. No roaming fees.
Cons: Poor service. Does not resolve disputes. No allowance for dropped calls. Poor coverage. Proprietary chip.

Let me preface the discussion with the fact that I contracted with Cingular through Best Buy Stores, acting as agent for the service. To a degree, it was the lack of credibility on the part of Best Buy employees that led me down the path to receiving...