General Reviews of Sprint Customer Service

Pros: Easy To Sign Up For. Variety of Phones. Variety of Plans.
Cons: Poor Customer Service. No Fraud Department. Charge for CSR.

Finally I have a means of deterring others from purchasing a cell phone and placing a contract with ...

Pros: Good technical service and products
Cons: Horrible customer service and billing depts.

Let me first say that I love my cell phone. And I really like quality of equipment and technical service from SprintPCS. However, their customer service and billing departments could use a lot of work.

Up until last week there were two PCS...

Pros: That "we built the only national network from the ground up" clarity; Adequate nationwide coverage
Cons: Poor customer service; Hold times=infinity X pie.

My Angle

This review is written for my fellow American compatriots who may be considering signing on with Sprint PCS service. I became a customer within a few months of their roll-out in Orange County, CA back in 1997. I maintained my service...

Pros: Hard pressed to think of any
Cons: You name it!!

I run a small business with about 6 cellular phone lines. We do a lot of traveling all around the country and our small local cellular companies plans were a little pricey for Nationwide service. So I heard about this "great" Sprint PCS service that...

Pros: Clarity of calls, reasonable rate plans
Cons: Customer service horrible, they now charge you to talk to a human! Equipment quality questionable.

Judging from the reviews of other wireless providers that I've read here on epinions.com, Sprint is no better or worse than any of the others mentioned. They all seem to be pretty awful, and it's disheartening. I will admit, though, that I have only had...

Pros: Sprint PCS is a user-friendly, affordable service
Cons: The quality of customer service varies

When we signed up with Sprint PCS three and 1/2 years ago, the main selling point was the "no contract" feature. We really liked that. Unfortunately, that's no longer the case. In our are a one-year contract is now required., and I don't know which...

Pros: Great phone, great clarity
Cons: Complete lack of competency in Customer Care, the website, and store personnel

I purchased a Sprint PCS phone and plan approximately six months ago. I can not say enough about the quality of the phone and the quality of the Sprint PCS network. However, I could easily fill several pages about SprintPCS' customer service, web...

Pros: Getting to yell at someone
Cons: Having to yell at someone

Do not ever, ever sign up with Sprint. If they are the only provider in your town, use pay phones and walkie talkies.

Without a doubt the worst customer service experience of my life, concerning a $150 credit balance that they refuse to pay...

Pros: No hefty deposit if your credit isn't great.
Cons: Poor customer service, dropped calls, poor reception.

I have been a Sprint subscriber for three quarters of a year. I recently moved from Maryland to Massachusetts and discovered that Sprint doesn't provide service for the area I now live in. (I found this out by trying to pay my bill over the phone as...

Pros: There system has not gone down
Cons: everything else

In March of 2000 I signed up with Sprint PCS. They had an offer of frequent flyer miles, that made going with their service even more attractive. They offered 2500 initial miles, and 5 mile per each dollar you spend each month. I signed up, did...

Pros: price, reception
Cons: billing, dealing with changes of service, false advertising

In the rest of this article, I beat up on Sprint, so you may wonder why I'm recommending them. The answer is that most of my complaints are really against the industry, and Sprint is no worse than the others. In fact, for the things that matter to me,...

Pros: Nice phone selection, nice web site
Cons: Other cell systems as clear, Must pay separately for roaming off Sprint system.

I never considered Sprint in the NY Metro area because we have many good to excellent cell companies.

I decided to try them recently because I heard their service has improved with a wider coverage area. In addition, I discovered they had dual...

Pros: None
Cons: Not willing to listen

First of all let me say up front that dealing with the Sprint PCS customer service department was a nightmare. Up until last week I had 2 phones on the Sprint PCS plan, one was mine and the other was my wife's. On May 14th I lost my phone and called...

Pros: None
Cons: Horrible internal coordination.  Stupid customer service, in the most literal sense of stupid.

Sprint has the worst internal coordination I have ever experienced.  Their website, their in store representatives, and their customer service people can not agree on one thing.  This is a long story since I've fought a long hard struggle with ...

Pros: Polite customer service Fair & Flexible plans Good phone selection, some free Slick website
Cons: Disorganized, inefficient customer service Poor order tracking system Non-GSM network 65% political donations to Republicans

After completing a contract with AT&T, I was looking for a service plan that suited my tendency to go over my minutes. Sprint offers a "Fair & Flexible" plan allowing several 50 minute increments at $5 each over your stated plan. Sprint also offers some ...