General Reviews of Sprint Customer Service

Pros: Nothing is good about Sprint!
Cons: Poor phone reception/service, fraudulent billing, poor customer service.

Sprint Customer Service and its phone service is the worst I have ever used. I've been a cell phone owner/user for nearly 15 years. I had 4 different phones in 3 different states in the 6 years I was with Sprint. All were terrible for service in all 3 states. I had multiple dropped calls everyday, no service inside most buildings, and no service outside of a city. The customer service there is the worst of any company I've been with. The txt messaging service is absolutely horrible because it is not user friendly in any way. The online help is useless for resolving anything. The phone CSR's aren't much better. They are rude and fail to ever help a customer. Sprint's billing practices lack good business practice. For 6 months in a row I had to call and have them correct my bill. For example, I was being charged for two separate state taxes even though I lived and and the number was local in ONE state. The hand never knows what the fingers are doing with sprint.

Pros: None
Cons: long wait, incompetant, no desire to work things out, they donlt follow through

After Inquiring about phones from a Sprint Dealer, they fradulently signed me up for a sprint plan. the phones were sent in the mail, and I was sent a $2000 bill from sprint. I spent hours on the phone trying to get help. I was transferred from department to department of incompetent service reps. I had to tell the story over and over again, and then they would say, oh, you must have been transferred to the wrong department. I c? say it is a living hell, trying to get someone in sprint o help.

Pros: Better phones & service..coverage is as good as anyone's new Fair & Flexible America Plan...
Cons: Bad past rep...but they are over coming it...

I have had Sprint PCS service for 3 months now and no problems with coverage or customer service...Actually my coverage and service has been better than the last 2 years with Verizon whom I was with 6 1/2 years...I field test my PCS phone & coverage for 2 weeks comparing it to my Verizon...results neither dropped a call...Verizon would switch signals often as usual...Sprint PCS roamed 1 time for 2 miles on a country back road...the PCS phone was so much clear than the VZW and had better battery life...
I also called Sprint customer service 3 times emailed them 2 times...response time was great hold times less than VZW...email response days ahead of VZW...I found the Sprint CSR's to be friendy and helpful...oppose to the usual no and we can't help VZW...
Inconclusion I find Sprint PCS moving forward in coverage with the new Fair & Flexible America Plan...simular to VZW America Choice...also the Sprint PCS customer service is more user friendly than VZW these days...My pick...I switched too PCS...

Pros: Clear quality. Unlimited Vision
Cons: Coverage, customer service

I had Sprint for over 5 years with a very large contract (over $150/mo) Sprint not only couldn't fix a billing error that was part of a contract I signed, but refused to give me rebates. In addition to this, I kept losing connections. When I tried to cancel they claimed I had THREE (3) seperate contracts with that that I needed to pay a cancelation for. How do you get three contracts on one account and why do I have to pay a cancelation fee for a contract they wouldn't honor?

Pros: None. Does not repair or replace devices and insure that they are functional.
Cons: Poor customer service and in-store servicing.

I brought the treo 600 because I thought it would prove a good integration of phone and pda functions. I was wrong. The devices life was limited to about six months. Worse still, sprint's customer service does not respond to problems with the device. They paraphrase everything a customer says, make oral agreements which they have no intent of honoring. Going to customer service in an urban area guarantees a wait of 2 hours. My device was supposedly replaced after it had been found to be defective. However, when receiving the replacement it too was defective. Customer service in the store alleged that they did not have the equipment to test the functioning of the device. As a result, I received another defective device which like the first treo 600 only had a phone function and could not perform any pda related tasks. I cannot believe the arrogance and incompetence I encountered both in the store and with customer service.

Pros: Nothing positive to say about Sprint
Cons: Worst Customer Service phone lines for a Major Cell Phone Company

Worst Customer Service phone lines for a Major Cell Phone Company

Have you ever been placed on hold for an hour and 45 minutes?. Well, I redialed 4 times and was placed on hold forever. They always fail on the phone lines. They shouldn't be in service at all.

Isn't it something, I had to go to a Sprint store and use the phone service there and was able to get a customer service rep online. What is this gimmick, get the customer to the in-store and the customer lines actually work. Do they think about the gas spent, the time spent for customer to get to the store, and line up as well? No, No, they do not think about that at all. This is a selfish company. I am switching to Cingular. The terrible part about this as well, is sometimes I'll get some guy or gal from India and sorry, but I am not sure what English language they speak. It is quite difficult to communicate with them as well. It just doesn't get better does it? GOOD GOOD BYE SPRINT.

Pros: cheapest plans and sprint to sprint for only 5 dollars a month
Cons: Customer service is always rude... shaky singnals every where I go

Sprint has the worst customer service I have ever had and it stinks because I have a two year contract.... They always charge me for things I do not... have my billing statement has to be changed every month, I get other custormers bills instead of my own if i even get a statement in the mail. I have been hung up on for asking questions and treated even more rudely in the store. The person who sold me the phone didnt even know the product he had.... He told me I was getting a camera phone and when I asked him to show me how to use the camrea there was not one on the phone. I have been charged $5 for making an in store payment and $8 for making a over the phone credit card payment. There is nothing I love about this product.... and the funny thing is I dont even get a good singal in the sprint store!!!

Pros: Can't really think of anything.
Cons: The most incompetent cust service I have ever had to deal with. Seriously. Just terrible.

I went over my minutes last month and my girlfriend recommended that I sign up for unlimited Sprint to Sprint, which I did. I had several frustrating instances of dealing with Sprint's incompetent customer service in the past, so when I ordered the unlimited Sprint to Sprint plan, I kindly asked the customer service agent I spoke with to confirm that, as of that day, I was covered in that particular plan. She confirmed.

Yesterday, my phone service gets turned off. Why? Because I owe $260 for going over my minutes. I look at my online invoice and vast majority of these calls are with other Sprint lines. I call Sprint cust service and they say there is no record of me ordering unlimited Sprint to Sprint service. So, we get into a battle of my word against their word. Cust service agent says his supervisor will call me within 1 hr to discuss further. He never called. I had to pay the charges in order to turn my service on. Unfortunately, this is really just one of many extremely frustrating experiences I have had with Sprint's cust service.

Pros: BEST PHONE SERVICE AND GREAT PLANS
Cons: WORST IN THE WORLD CUSTOMER SERVICE, SO BAD THE STRESS ALONE COULD KILL YOU!!!

LISTEN TO ME EVERYONE, SPRINT IS GREAT BUT THE CUSTOMER SERVICE IS THE WORST IN THE WORLD, I SWEAR ITS AS IF THEY GET PAID TO TREAT YOU LIKE DIRT, AND I SWEAR THEY GET A BONUS TO KEEP YOU ON THE PHONE FOR HOURS AND THEN HANG UP ON YOU, I BEEN GOING THROUGH HELL AND BACK FOR ALMOST 2 YEARS WITH THEM, NOT WORTH IT, IF I HAD BETTER CREDIT I WOULD GO TO ANYONE ELSE BUT WITH SPRINT I ONLY HAD TO PAY 125. CASH DEPOSIT,

Pros: No pros available.
Cons: Make customer uncomfortable. Frequent roaming in your local service area.

I upgraded my PCS phone on 12/2004 when Sprint was having a promotion plan. The sprint store representatives input my information into their system to verify if I was qualified for the rebate. The answer from the system was I was qualified. So I bought the phone and got the rebate receipt. After I sent out the rebate to rebate center for 6 weeks, I did not receive any response. I checked the rebate status on-line. It shows my rebate status is invalid. I called the rebate center. They said I had to call the customer service. I called the rebate center and spoke to a rebate representative. She asked me to call the customer service. She said that she could not do anything for me and hanged up the phone. Do you call this kind of service is a customer service? If I was told in the store I was not qualified, I could have more options. Right now I could not return my phone since the purchase is over one month. This way to do business is like cheating on customers.

Pros: The product is good, good phones.
Cons: Ive been with verizon,bell south & now sprint. Wish I stayed with verizon.

Sprint customer service and billing is terrible. Over charges,run you back and forth into their store just to tell you the opposite of what was said on the phone or on line. Product is good but everything else is terrible.

Pros: nice cameras on their phones.
Cons: don't bother asking for help -- you will be ignored. very poor customer service.

every time i have needed support i have been disappointed.

just today i asked if they could do a warranty fix for me. but no luck. apparently they can't fix your phone if you scratched it. a scratch??? who DOESN'T have a scratch on their phone somewhere?? why would a cosmetic scratch on the phone affect the electronics??? seems like a cheap way to get out of an obligation to provide customer support.

another time i asked if they were planning to come out with a bluetooth phone. and they said "why do you need it? you don't need bluetooth. buy this phone here instead.". i could not believe they said that. i should have recorded it.

the problem is, they have the attitude that "everything is fine here, it must be your fault".

please stay away from sprint and avoid my fate. i'm waiting until my contract expires so i can switch. i hate sprint.

Pros: None, I can't even get an answer on where the phone was purchased or activated.
Cons: The CSR gave me my husbands SSN without even knowing who I was. WOW, scary!

They won't even turn off the phone that I never ordered. They must be paying commission to dot com companies that sign you up and you never know it because their email goes to your spam file. I got hit by whereismyorder.com. No phone, no service and Sprint pretty much told me to stop bothering them. I'll see what the FTC has to say...

Pros: THEY ARE QUICK TO REMIND YOU IF YOU ARE ONE DAY LATE IN PAYMENT.
Cons: POOR CUSTOMER SERVICE, DO NOT CARE ATTITUDE, MECHANICAL PERSON ANSWERS 800 HELP NUMBER, CLAIRE.

Their reps do not have training in customer service. They can not handle complaints and have the attitude if you do not like us then leave us!

I have had several bad episodes at their Mission Valley location in San Diego. I have a been a long time customer and paid my monthly bill of over $125.00 per month loyally. But I had enough.

I was promised a new TREO 650 phone to replace the TREO 600 (defective TREO 600 replaced 3 times in less than one year) and they reneged.

The local store referred me Claire (their infamous telephonic rep. I called Claire and spoke to some clerk ( no supervisor would come to the phone), I was told to return to the local store!

I am paying the penalty fee and leaving them within the next few days.

SPRINT IS HORRIBLE AND IT WILL BE A COLD DAY IN HELL BEFORE I DO BUSINESS WITH THEM AGAIN!

John Polanco
john212b@yahoo.com

Pros: If you find one let me know
Cons: Really bad customer service, awful signal, awful plan deals, etc, etc, etc

I have been with Sprint for 2 years and half. My contract will expire in October, because when day I needed to change my phone so without any notices SPRINT gave 6 more months in my contract.
I cannot wait to change companies!! I really need to talk on the phone with my family who is back in Costa Rica and guess what...I do not get service in my apartment since a year ago...What did Sprint Cust. Serv. said about that...well, maybe you can go out of your apartment and make the calls!!!!Believe it!! I have tried to cancel my contract 4 times: 3 by phone, 1 at the store. 3 times by phone they hanged out on me and 1 time at the store their "computer system was down" hhhhoooo, what a coincidence!!!
I think that the day that my contract expires (10 days from now) will be one of the happiest day of my life!!!