General Reviews of SunCom Customer Service

Pros: None that we've seen.
Cons: Customer service is neither customer-oriented, nor do they provide any actual service.

Having been with other major cellular carriers (Verizon, AT&T) while living in other parts of the U.S., we recently moved into the southeast U.S. and transferred our service to SunCom. For every day since that time, we have wished that we had picked any other carrier and waited anxiously for our contract to expire so that we could be done with this poorly-run, money-sucking excuse for a company. Spurious billing charges which elicit stonewalling responses from customer service reps, misleading coverage maps, poor value and competitiveness in their service plans are all things that we've experienced first-hand during our time as SunCom customers. I can't think of a single positive experience that we've had with SunCom. Please learn from our mistake -- pick any other cellular carrier than SunCom. You'll be glad that you did.

Pros: DECENT PLANS AT DECENT RATES
Cons: CUSTOMER SERVICE AGENTS AND BILLING ISSUES

ALL I HAVE TO SAY IS: THE CUSTOMER SERVICE IS LOUSY AND MOST OF THE TIME THE CUSTOMER SERVICE AGENTS ARE QUITE DEMEANING....AND ACT AS IF U ARE ASKING FOR SOMETHING FREE. I HAVE NEVER QUITE RECEIVED THAT SORT OF CUSTOMER SERVICE FROM A WIRELESS PROVIDER..I AM VERY UNHAPPY..AND CAN'T WAIT FOR MY CONTRACT TO END..IF I WAIT TIL THEN.