General Reviews of US Cellular Customer Service

Pros: Reasonably priced plans and very helpful sales staff. Good choices of Plans.
Cons: Some very good deals not advertised - have to pry them out of the company.

I have used service from US Cellular for the past three years. I have had 5 phones with them and used three different plans over time. I have also had service from other national providers. US Cellular has been the best of those I've used. They are...

Pros: Very Easy and Fast Setup of Service
Cons: none yet

I am soooo happy with the easy, fast setup of my service with U.S. Cellular!

I am on call at work to fix problems and have a strong need for a cell phone. After having an unsuccessful attempt at service with a competitor, I was desperate to...

Pros: Exceptional customer service...good local/regional coverage area...decent rates...true nights/weekend
Cons: Not available everywhere:( A little pricier than some plans.

I have used 3 different cellular services in the Madison, Wisconsin area. Hands down, US Cellular provides the best customer service, reasonable prices, variety of calling plans...and true nights and weekend minutes (as opposed to plans that start AFTER...

Pros: Great package, nice free Nokia, awesome customer service, can change plan without penalty.
Cons: I was too cheap for the $4.99 per/phone per/month insurance.

Have you ever waited for your birthday? At my age, waiting for your birthday is like waiting for the dentist to say, "You're next." However, this year was different. I literally counted the days until my 39th? Why? It happened on my 37th. It’s ...

Pros: EXCELLENT signal, great price for what you get
Cons: none yet

I have had Nextel... JUNK. Cingular which I thought would be better - JUNK. WORST reception ever! I was a bit leery with US Cellular, I didn't hear too many great things about them. 3 months ago I got the 1000 mins for $39.99 plus I pay the $5.99 for ...

Pros: Good coverage, good plans, good prices
Cons: sometimes not so good customer service

I have been using US Cellular for a couple of years now and they have surpassed all of my other dealings with cell phone providers. I got a good plan at a good price and a good phone to go with it! They also have the share-talk lines which helped me to...

Pros: CLEAR MESSAGES, EASY TO USE
Cons: IN 2 YEARS, THEY'VE CHANGED A LOT OT PRICING, AND I THINK I MISSED OUT

In Sept., of 2001, I needed a phone that was easy for me to use, to keep my son safe. I had neglected getting a cellular, as I hadn't paid that much attention to whom offered what, in services for the money. But, when my son's life was threatened, as he...

Pros: Good service, Good reception
Cons: The insurance plans

I was a customer of US Cellular from 1997 to 2002 at which time the area I was living in didn't have enough US Cellular towers, so I switched to Alltell for one year. It was the longest year of my life. I switched back to US Cellular two years ago and ...

Pros: Excellent coverage, clear signals, calls indistinguishable from landline calls, low prices
Cons: Can't really think of any now [updated 5/27/04).

I have had US Cellular service since December 1997. Originally, I signed up for analog, and then converted to digital in 1999. Their calling plans are excellent in that they offer local, regional and national plans (most carriers now offer only local ...

Pros: Good choice of plans and phones.
Cons: The voice mail is cumbersome.

WOW, great service. 700 minutes anytime minutes (local area) with free long distance,roaming and all nights and weekends free and all that cost me I.01 and this is total with tax! I have yet to use more then my 700 minutes but for $5 you can get 1100...

Pros: Good connections, no "problem areas", good price
Cons: Insurance plan for phones not a good deal

After being an unhappy Sprint customer for over a year and hearing good review from US Cellular, I decided to give them a shot. I’ve been a customer now for a year and a half, and the only complaint I have is on their insurance plan.

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Pros: Excellent Customer Service. Good phone service while in town. Many anytime minutes for the money.
Cons: Outlying coverage not as depicted on maps. Can't get voice mail on roaming.

I have had U.S. Cellular for nearly a year now, and I am mostly happy with it. Call made are for the most part clear with only occasional dropped calls or interference. I have found a strong signal throughout the Chicago area. Voice mails come in when ...

Pros: The best coverage in the Northeast. Many store locations.
Cons: Service isn't Necessarily cheap.

As many people should know, Cellular service is different all across the country. I've read a couple reviews about unsatisfied customers in the midwest, but I can only say that U.S. Cellular's service is the premier service available in the northeast ...

Pros: They are really good in your calling area and for long distance.
Cons: Roaming charges are bad, you get screwed on cancellation, they don't care about your situation.

I was a US Cellular customer for almost 2 years in Wisconsin. I needed a phone for long distance and it worked with the plan they had. The roaming killed you at times so you had to watch it. I had a plan for $44.99 a month I got 1000 anytime minutes, ...

Pros: None, as far as we're concerned
Cons: Numerous dropped calls and inability to use from our home in rural Illinois.

There are supposedly towers all around us, and we were told we'd have no problem with using from our ...