General Reviews of US Cellular Customer Service

Pros: Reception, fairly inexpensive
Cons: Customer service is horrible

A year ago I finally found myself ready for a cell phone. I popped into my local US Cellular store to get signed up for the easiest to understand plan.

I opted for the 750 mins for $45 bucks. So far it's been okay, except for one minor snafu. The customer service with US Cellular is sub par.I have found everyone I have ever spoken to regarding my phone or bill to be uninformed, confused about the plan they are supposed to be selling to people, and downright rude.

Other than that, my Nokia phone has been pretty reliable. The plan has worked well, reception is good, yadda yadda. I just think they need some customer service work.

Pros: NONE!
Cons: Bad Phone, Bad Signal, Terrible Customer Service, Dropped Calls, HUGE Rip-Off!

U.S. Cellular is the worst company I have had to deal with. My reception is HORRIBLE. I usually drop a call every time I am on the phone. How is that for reception? The customer service is just as bad. I brought my phone in several times to have it checked, and they said I would have to return to the city where I bought the phone to have it looked at, even though I had moved. When my phone finally stopped working all together, they gave me a crappy loaner phone and said I would get my original phone back in 4-6 WEEKS! They should call themselves U.S. Smellualr!!