General Reviews of Verizon Customer Service

Pros: Excellent pricing, great weekend minutes, service in Canada!
Cons: No problem so far!

Finally! Cellular service that allows me to call Canada on the same minutes (have family there) - for over a year, I've been calling cellular companies asking if they had plans for calling Canada, and they would act like I asked them if I could call...

Pros: Fast response to questions, great coverage
Cons: Few phone choices

This is my first epinion. I feel compelled to write because my experience with Verizon has been excellent, and I think it's important to give credit where it's due. Good service has become so rare...

I have been a Verizon customer for a year....

Pros: coverage, features, quality of service.
Cons: no totally unlimited plans

What can I say I am a loyal Verizon Customer. I have been with them throughout many an incarnation for about 7 years. Yes we have had our up's and down's but I have to say that the company has steadily improved EVERYTHING about what they do over the...

Pros: Very simple plans at a reasonable price
Cons: Need a tri-mode phone for Single Rate Plan.

I chose Verizon Wireless Single Rate service because I travel quite often outside my local calling area. Verizon's Single Rate Plan offers the ability to go to New York, Orlando, or San Diego and never pay roaming or long distance charges. I was amazed...

Pros: Competitively priced packages Talk to a Human, not a machine
Cons: Some arm twisting required to get what you want

Let me start this opinion first by saying, I AM an employee of Verizon in the CSSC in Upstate NY. And I am also a customer/consumer.

I enjoy my work at Verizon. I enjoy talking to customers. I DO NOT enjoy being sworn at, screamed at and...

Pros: Friendly, and I have to say they have improved!
Cons: Most of them are gone!

June 22,2001

I must say that since we first started our service with Verizon wireless, and now, there has been a 100% improvement. They not only know the answers, but are most helpful. Hope you enjoy reading about a company that really "got...

Pros: Call anywhere in the US with no long distance or roaming charges.
Cons: This only works if you're using the cellphone within the Northeast area.

Pros: Cheap and free calls, free phone with service, no dropped calls
Cons: Tones when going over minutes would be nice, No free time during day

Before I had Verizon cell phone service, I had the pay as you go plan on another service. Since I really only needed a cell phone for emergencies on the road and to call roadside assistance, the pay as you go plan seemed good enough for us. Once we moved ...

Pros: Very Friendly and Helpful
Cons: Messed up at first

I had some problems with my phone at first. The phone just wouldn't work it was "not in service." I called there customer Service and got direct help. They found the problem the person had activated the wrong phone number. So they changed it. Then the...

Pros: Great Service, reception, and CS!
Cons: What heck no!

I choose Verizon because i like their coverage which has grown a lot. I have prepaid right now and in my area for prepaid i usally only get 800mhz. LOL i still beat of of my friends service providers! My Boss has Sprint which i can never call him because...

Pros: more covered areas than other services
Cons: some uncovered areas, reps sometimes give conflicting information

I picked Airtouch years ago because when I quizzed all my friends with phones and took note of who's calls to me were often dropped Airtouch came out on top. They claimed they covered more areas than any other cell phone company and seemed to fulfill...

Pros: Professional Image, Wide area access
Cons: Very new to my area, still glitches in the system

I started using cellular services over 4 years ago, and over that time I've seen a lot of changes on the "B" band. All the while Cellular One has dominated the "A" band. Competition is good for pricing, but terrible for corporate takeovers and...

Pros: Good value on cheapest rate plan, around-the-clock phone support
Cons: Account errors are time consuming to remedy

Overall, I'm pleased with the service I've received from Verizon Wireless. I'm currently four months into a two year contract, so this preliminary satisfaction is a relief.

When I was shopping around for the perfect combination of the hardware...

Pros: Affordable, excellent coverage, goo customer service
Cons: Billing mistakes

In my household, we have 4 different cellular providers. Some of which you may read about in several other of my opinions. However, without a doubt, Verizon Wireless has the best combination of service, reliability, and affordability. For example, I...

Pros: Customer service, coverage area, calling plans
Cons: Horrible, horrible phone selection

I have been with Verizon since I got a mobile back in late August of 2000. Since then I have switched phones and plans several times, and lived in three different states, so I have a pretty wide perspective on their service. Overall, I am happy with ...