General Reviews of Verizon Customer Service

Pros: Strong signals.
Cons: Very poor customer service

Verizon can change its name again, but it cannot mask years of poor customers service. If you can understand your bill and aren't having any problems... okay. If you have a problem of any kind, good luck. You will wait forever to speak to a customer...

Pros: connection was fairly clear.
Cons: Hellish customer service

My boyfriend and I bought cell phones a little over a year ago. We chose a 2 for 1 deal with Verizon as our provider. I called to activate the phones and the rep who assisted me was not at all familiar with the model phones I had. This caused him a great...

Pros: Very Friendly and Helpful
Cons: Messed up at first

I had some problems with my phone at first. The phone just wouldn't work it was "not in service." I called there customer Service and got direct help. They found the problem the person had activated the wrong phone number. So they changed it. Then the...

Pros: Not sure if there are any???
Cons: High plans, many phone features not supported, not loyal to old customers, hidden charges.

These guys are awful. I wish we still had Cellular One. Being with CO for 6 years meant something. Verizon could care less about how long you've been with them. Verizon's customer service SUCKS. Call 5 times with the same question, you'll get 5...

Pros: There is no pros about this company.
Cons: Very poor customer service. Don't live up to contract. Over billings

The company said it would service our area. And it did not. Got calls on the bill that never were made.They said they would take the calls off and they never did. They said we were in there call area at the time of getting the phone and and we were not....

Pros: price
Cons: Hidden charges, customer service lacking

In December of 2001 I signed a two-year contract with Verizon. The plan sounded great, and the price was the the best around. When I got the first bill, it wasn't what I was told it would be--there were hidden charges everywhere, including a security ...

Pros: Great Service, reception, and CS!
Cons: What heck no!

I choose Verizon because i like their coverage which has grown a lot. I have prepaid right now and in my area for prepaid i usally only get 800mhz. LOL i still beat of of my friends service providers! My Boss has Sprint which i can never call him because...

Pros: None
Cons: Conduct Unbecoming a Business

Verizon and I had a dispute about faulty equipment with which they provided me. Because we could not resolve the dispute, I terminated and refused to pay the termination fee. I validly disputed the fee under the Fair Credit Reporting Act. Verizon...

Pros: Products and services worked (when available)
Cons: Customer service polite, but very clueless and unhelpfull

We were happy Verizon customers, for quite a while, until they called us, asking us to consolidate our billing under one name. We had accumulated local, long distance, cell and DSL services with them and had them split between my name and my wife's. In ...

Pros: NONE
Cons: Worst customer service, many dropped calls

We were customers for over 13 years, never had a problem until almost 2 years ago. Now we are biding our time until we can get out from under this horrible company. They are underhanded and have horrible customer service. They signed us up for a ...

Pros: Service across the midwest. Decent phones provided with minimum of 1 year contract.
Cons: They do not state how billing works up front. Shabby customer service.

Verizon prides Themselves on providing great coverage across the United States at good rates. This they do, however how they figure your cost leaves a lot to be desired. They can place a phone call on any bill up to three months after it is placed....

Pros: Fast response to questions, great coverage
Cons: Few phone choices

This is my first epinion. I feel compelled to write because my experience with Verizon has been excellent, and I think it's important to give credit where it's due. Good service has become so rare...

I have been a Verizon customer for a year....

Pros: None
Cons: Terrible customer service.

Verizon Service & Customer Service Suck! I hate Verizon. The service is terrible. I live 8 miles from downtown Sacramento & still can't get good service. Many dropped calls at my house. I called to complain several times. One of the calls - after being transferred & put on hold for over an hour, I finally got to a supposed tech. About a week later they leave me a message saying the cell site has been repaired. BS! They're too cheap to put in a new cell site, which would of solved the problem for me & thousands of others. My signal strength is still weak - one or two bars. I won't recommend Verizon. I'm still having problems.

Pros: nada
Cons: everything you could possibly think of a bad experience.

So many hidden charges, when they installed the box left a huge hole on my apartment wall used silicone to cover it up. Different foreign charges are on my bill for the company called USBI I never thought I was paying for it for 6 months 21.35 each month since dec! put a block on it but next month another charge went through from the same company! It would take HOURS!!!! for customer service! I wish I had not left optimum! HAte this company!!!! Bad bad bad! I was very stressed dealing with them!

Pros: there are none
Cons: everything about them

Verizon customer service-- the entire customer service infrastructure-- is the worst I have ever experienced. I consider them responsible for taking a few years off my life. Although you may talk to one or two people who are "nice," in general the system is a convoluted mess, run by people who are unaccountable, irresponsible, and careless-- because they can, they are a monopoly.

I hate Verizon with a passion and would do anything to avoid using their service.