Quicken Loans

Pros: Previous loan person from 2006 was good and knowledgeable
Cons: My current loan officer.

I applied at a web site to refinance my home to a lower interest rate.I decided to respond to a quicken loan specialist call. I was quite frightened to think how stupid he was....1. He first told me almost immediately that I would need to pay ...

Pros: I'll spend as much energy as possible to prevent Quicken from stealing from others.
Cons: They are dishonest and have no regard for your individual needs as a customer.

Quickens tactic of promising an interest rate for no additional fees and then dragging there feet to exceed the lock in deadline in order to charge the fees at the end of the process is blatantly corrupt and unethical. It was clearly the tactic. The ...

Pros: Excellent customer service
Great rates
Fast closing
Cons: Couldn't reach my "Client Care Specialist" very easily

I just completed a refinance of my home in Oregon with Quicken Loans and was so extremely pleased with the entire process that I just had to tell someone.  I'm exceptionally busy and normally wouldn't take the time to write a review like this. ...

Pros: Great organization, friendly and knowledgable people, flexible. Everything done via phone, fax and internet.
Cons: Not up front about all costs involved in escrow or closing process.

Quicken loans was the answer to our prayers! They said, "YES!" when everyone else had said, "NO!" Quicken Loans presented us with a 30 year fixed rate mortgage which was what we were looking for! They approved us very quickly and the process ...

Pros: Quick processing, great communications
Cons: Can't think of one.

I started to refinance our current mortgage in March 2009 with Wells Fargo, dazzling me with loan rates that seemed too good to be true.  By time August came around and they still didn't have my home appraisal scheduled I realized it was too good to ...

Pros: Great service.  Easy on-line process.  Great rate!
Cons: Only that we had to keep pinching ourselves to make sure we weren't dreaming.

When we first got calls from Quicken Loans offering to help us refinance our home, we were not interested.  We were in the process of trying to refinance with another company.  The representative from Quicken was very persistent and called us ...

Pros: We did get our interest rate lowered.
Cons: Clueless supervisors, inept appraisers, overworked and underpaid mortgage brokers, misinformed mortgage originators

When my husband and I decided to take advantage of lower interest rates to refinance our older home in a rural area, we went to Quicken Loans, as our prior experience with them and a previous refinance had been very positive. Our second time around was a ...

Pros: The online tools
Cons: ...nothing that was quicken fault

Getting a home mortgage is one of the most important financial decisions you’ll ever have to make. Finding the right home mortgage loan is going to take some effort and research on your part, there’s a lot you need to know before you get ...

Pros: Knowledgeable, thorough, fast and honest.  E-docs.
Cons: None

    I refinanced my mortgage to combat the declining market.  I had a very complex situation, but Chris was up to the task.  Great advice, flexibility and options.  My properties have declined in value over 25%, and ...

Pros: They found many ways to save us money. They were not pushy.
Cons: At times things seemed a little slow although they did answer questions.

My experience with Quicken loans and their employees was pleasant. The staff were very professional and educated, if we had a question they answered it quickly.They went out of their way to reassure us and found a few ways to save us money.  They ...

Pros: fast closing, closed in our own home, website with all loan information available 24/7
Cons: working with a new person on each step of the loan

When my husband and I were refinancing our home we checked with multiple banks and loan agencies.  We planned on refinancing with a local bank but when it came time to close they had to adjust our interest rate because it was never locked in.  ...

Pros: Received personal attention from the Quicken staff and a refi option tailored to meet needs.
Cons: Realities of the current housing and financial markets, made the process tedious and frustrating.

         We were looking to refinance an existing 15 yr.mortgage with a 30yr. mortgage to free much needed cash in order to finance our college and high school tuition responsibilities for our sons and daughter. We ...

Pros: See above
Cons: See above

We had a frustrating experience trying to consolidate our primary & secondary morgages and refinance our home. We started the process of refinancing our home in February 2009.  Within 48hours we were contacted by a representative from ...

Pros: Simple, quick process, good use of technology
Cons: Deceptive practices, do not deliver what they say, DON'T USE THEM!

This was my 2nd refinancing with Quicken Loans.  My first experience went very smoothly, using technology to complete the process quickly and easily.My 2nd experience again benefited from the use of technology and rapid processing of our ...

Pros: Quick responses, convenient paperwork, competitive costs and rates
Cons: It took too long for the loan to be transfered to an unknown servicer.

My representative at Quicken Loans was very easy to work with and always easy to contact.  When he needed to research something and get back with me, he always did so in a timely manner.  His working hours were conveniently shifted back in the ...