Quicken Loans

Pros: Fast, helpful, good online resources
Cons: There is a $750 good faith deposit, but you get it back at closing

I was looking to Refinance my current mortgage since rates were so low, but it seems everyone was trying to do the same. A few big name banks just took my name and number but no one ever got back to me. So finally I gave Quicken Loans a try (Thru Lending ...

Pros: Fast and easy.  Excellent communication. Good rates. Good website.
Cons: Could have offered the better rate up front and avoided the back and forth.

I applied to several places for a refinance loan on my mortgage.  Quicken Loans and Wells Fargo were the to two top competitors.The application process for Quicken was fast and easy on line.   The next day I received a call from ...

Pros: Very friendly service representatives.
Cons: You never get to meet face-to-face with the people being so helpful to you.

My husband and I decided in February to take advantage of the opportunity to refinance our home. After checking with local lenders and realizing most of them shopped their mortgages out-of-state anyway, we wondered if our own Internet search might be a ...

Pros: Responsive, prompt, knowledgeable, and friendly
Cons: closing costs were a little high but explained adequately

I had the privledge of working with Chris Dellorso of Quicken Loans on my refinancing. He was very knowledgeable, helpful, timely, and was wonderful to work with. He responded to my questions and issues promptly and kept me updated on the progress of the ...

Pros: you MIGHT get a decent loan
Cons: Bait and Switch, Used car salesman approach

If you read nothing else, read this: "TAPE RECORD ALL CONVERSATIONS WITH QUICKEN LOANS" This is quite possibly the most deceptive, underhanded, and dishonest company I have ever encountered. I was attempting to by an investment property (which I ...

Pros: You can do it from home, any time day or night.
Cons: You do get to meet them in person.

My husband and I were looking to see if we should refinance our house. I decided to go on line and see if it would be worth doing. We had three different companies reply back to us. So I got some quotes from all three and went over all the information ...

Pros: Timely updates, electronic signature process, online documentation.
Cons: Website for documentation could be optimized somewhat.

I completed a transaction for a a Home Mortgage through Quicken Loans.  This was a first experience for me, as well as for the Title Company.  The interest rate was comparable (as low as) the local rates.  The process was easy, as the ...

Pros: Knowledge in process, courteous and helpful staff, quick response time, competitve rates.
Cons: I have recommended to others, but you do not offer services for mobile homes.

My experience with Quicken Loans has been great.  My Representative, Chris Lau helped me every step on the loan process.  Through the Quicken loans web capabilities and email updates I was able to track my status throughout the entire process. ...

Pros: Great rates
Great bankers
Flexible and accommodating
They come to you for closing!
Cons: Halfway through the process our contact person changed
Closing was a week later than anticipated

Our overall experience refinancing with Quicken Loans was great.  They got us a great interest rate (1.5% lower than the one we got only one year ago).  They also did not try to talk us into paying a lot of points to get in even lower.  ...

Pros: Jeff was great in answering simple and complex questions in a comprehensive and respectful way.
Cons: Not enough notice on the types of documents required.  One complete list would be beneficial.

I had a very good experience with Quicken Loans.  Jeff Haar worked with me through the majority of the process and was great to work with.  I had the ability to call him anytime that I needed to ask and question and even had his cellphone ...

Pros: low rate, fairly smooth process, generally responsive
Cons: closing costs are not well defined, and probably higher than necessary

I requested a refinance of my home mortgage early this year (2009) using LendingTree.  I was contacted by Quicken Loans, who offered a very competitive rate.  They, however, required a lock-in refundable charge of $500 (whcih I did get back ...

Pros: Advertised quote rates on Bankrate.com are average for industry
Cons: Requesting a quote without an application is not allowed

I was contacted by Quicken Loans apparently in response to a request I made through LendingTree.com for "up to four free quotes". I submitted only my name, the location of the property, the amount I wished to refinance, the type of loan I wished to ...

Pros: nice reps, e-signatures, lots of communication
Cons: appraisal caused to deal to fall through, $300 down the drain

I decided to try Quicken after hearing about them on the radio and on this site. I had already gotten an appraisal and rates from my local broker. Quicken had a ton of flexible programs and their rep, Tom was very friendly and accomodating to the ton ...

Pros: Good rate.
Cons: Unnecessary surprises in closing documents.

We got an excellent rate but the approval process had a few snags that ultimately ended up costing us more than it should have.  First, our loan agent quoted us a rate with lower points that appeared on the original loan ...

Pros: Efficient, profeesionally trained personnel.
Well-guided instruction.
Honest, informative explanations and answers.
Cons: None.

We contacted QuickenLoans after having applied for refinancing with another company who seemed to have forgotten about our application.  After having quite a bit of experience with mortgages, we were a little hesitant to use a service that was ...