Quicken Loans

Pros: Fast friendly service, the best rates in the market, great follow up, excellent website
Cons: None that I can think of at this time

We worked with Bari Beckett at Quicken Loans and had a very pleasant experience.  The process was smooth and the loan closed quickly. She knew the market very well and was able to walk us through the process.  Not to mention that they ...

Pros: Excellent customer service, speedily returned phone calls, knowledgeable, kept promises, patient
Cons: None - they were great!

I recently closed a refinance/loan consolidation through Quicken Loans. I have to say that the customer service was excellent and the process could not have gone smoother. Michael Boven was my representative, and he answered my questions fully and ...

Pros: Rick was helpful, our home appraised for less and we still got the loan
Cons: My only complaint would be that there was another broker from quicken that called us

With interest rates so low we wanted to refinance and get rid of our forty year motgage. We went on line and applied to lending tree and quicken was the first to respond. Rick was patient with us as we wanted to hear from other brokers. In the end ...

Pros: Approved in 3-5 minutes
low costs
low rates
Cons: None

I must admit, at first I was a little nervous to apply for a loan through the telephone and Internet. Unlike other transactions I have done over the phone/Internet like QVC, E-Bay, and booking a 6 thousand dollar dream vacation for my husband and I, my ...

Pros: Easy to understand process.  I was able to do everything online.
Cons: None, they even sent a notary to my house to close on the refinance.

Initially I was somewhat hesitant to use Quicken Loans as it was online, and I wasn't sure if they were legitimate or not.  I did some online research and read some pretty good reviews so I thought I would try it.  Of the few bad reviews I ...

Pros: Fast process. Courteous, knowlegeable agents. Use online system to fill forms.
Cons: None.

Before we went to Quicken Loans, we tried our luck with Wachovia. Wachovia was awful - slow, demeaning, although rates were OK. We were asked to submit documents that were never required before.  We were told these are the new laws. After more than ...

Pros: very quick, organized, simple
Cons: Staff is either untrained( as I would like to think) or DISHONEST

I approached Quicken Loans to refinance my home.  I had no existing  mortgage but a home equity loan with a  zero balance.  When I called I asked if I would have to give up my home equity loan.  My wife is does not work ...

Pros: good rates
online system
estimates all accurate
fast time-frame
Cons: too many different people involved

I refinanced my mortgage through Quicken Loans recently and had a very positive experience.  I received a good interest rate compared to the other companies I inquired with and the entire process went smoothly and according to plan.  They ...

Pros: Quicken Loans didn't try to over sell us. We had our refinancing within days.
Cons: We had no negative experiences with Quicken Loans.

Excellent company. They did everything they said they would. No problems and no delays. They were on time for everything. We needed  a refinance and Quicken Loans was the best for us. They had great rates and they would refinance a loan that ...

Pros: Lowest rates. Friendly, knowledgeable, fast. They deliver what they promise. 
Cons:  Documentation requested turned out not to be needed. Problems faxing large amounts of material.

We applied to Quicken loans for a refinance of our existing mortgage. We had an interest only loan and wanted to convert to a  lower interest, fully amortized loan. We shopped for the lowest rates on line and found them at Quicken Loans. We ...

Pros: Electronically based forms, yet easy to access support by phone.
Cons: None that I can think of!

This was by far the easiest process I've experienced.  Everything was primarily web-based, which made it easy to review documents and sign them (electronically) at my own convenience.  When I needed to talk to someone, I never waited more than ...

Pros: Working within my time frame and coming to my house. 
Cons: I wish I had more time to review the paperwork.

This process with Quicken was as easy as pie. I couldn't understand why I couldn't qualify for a refinancing loan thinking that someone had stolen my identity. They explained to me that was happening (who knew it would be the loan is too small!) It was ...

Pros: The greatest pro to Quicken Loans was that almost everything was handled online.
Cons: The only con was that the closing did require a face-to-face meeting.

My experience with Quicken Loans was fabulous.  Without a doubt, Will Fowler has the most knowledge of any person in the entire mortgage business.  He had an outstanding personality and a work ethic that is second to none!  He could be ...

Pros: Quick
Efficient
Thorough
High degree of communication
Reasonable price
Electronic forms & communication
Cons: Borrower needs to do their part to make it work well

My WEB search of Quicken Loans produced a “mixed bag” or customer comments. However, many were extremely positive, so I elected to proceed. Having just closed on my loan with Quicken, and having been through four prior home loan closings ...

Pros: Great service, quick response time, able to do most of the paperwork online
Cons: none really

My husband and I purchased our home only a year ago. We knew it was early to refinance but with such low interest rates, it was silly to not at least look and see what our options were. A lot of other mortgage companies either refused to help us or just ...