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by cdosmann , Oct 06 '09
Pros: Pros include staff being knowledgeable and personable and the proces being user friendly.
Cons: Process took longer than expected. Insufficient communication regarding first/last mortgage payment.
My experience with Quicken Loans was acceptable. The people assign to my loan were accessible and helpful. The proces took longer than I had hoped but that was partly due to returning forms slowly on my part. The one thing that upset me was being told ...
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by gholowko , Oct 10 '09
Pros: Excellent communications!
Attractive financing options.
Convenient application.
In home settlement.
Cons: Uncontrolled sporatic underwriting requests requiring immediate response to meet ratelock deadlines.
Communications were great, however, even though we were with solid credit scores, low debt to earnings ratios, and were seeking less than 50% loan to value, it was a frustrating experience. Frustration was NOT through our account contact(s), but, ...
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by stkeele , Oct 15 '09
Pros: Effecient
Online processes
Friendly
Great rate!
No pre-payment penalties
Cons: I experienced no negative items when working with Quicken Loans.
We used Quicken Loans to refinance our home loan. Emili Tang of Quicken Loans was great. The process included most steps online, including submitting of documents. Emili also helped in reducing a pre-payment penalty by our existing ...
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by somthintosay , Apr 30 '09
Pros: Done over the internet/phone no driving.
needed just 2 current pay stubs.
Cons: No face to face interaction when there is a problem, frustrating when emails/calls go unanswered.
First I should give a little background we were looking to refinance our home, no money out just a refi. We have excellent credit 789, money in the bank, 401K's etc, and no debt other than the mortgage. We were really impressed ...
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by rolonmascara , Apr 03 '09
Pros: Excellent, ongoing communication with your brokers and various team members. Smooth, transparent loan processing.
Cons: Dealing online with strangers. A fax machine is needed to expidite the loan process.
After an online search for rates and providers, a call to Quicken Loans put us on the road to a great refi rate with very low costs. Quicken Loans seems to have people who work as a team to make things happen and are in constant communication by phone ...
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by kkaeding , Mar 27 '09
Pros: Using Quicken Loans was easy, took little time and was convenient.
Cons: The upfront fee and no rate comparisons available on line, including terms.
I refinanced using Quicken Loans. It was easy with friendly folks on the phone who helped make it an easy process. I wish the information on loan rates and terms was more visible on-line like some other company's. That made me feel uneasy ...
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by scotthuling , Apr 04 '09
Pros: cheap. good rates
Cons: extra legwork. no support at closing. dishonest. Don't know who will buy your loan.
I was deceived and lied to from beginning to end. My main reason for refinancing was my deep dissatisfaction with countrywide. Everyone at Quicken agreed with me that COUNTRYWIDE's customer service was terrible. Each person I dealt with shared ...
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by kimcolasanti , Jul 07 '09
Pros: Ability to apply and process without taking time off work, including closing on a Saturday.
Cons: Contacting me when my husband was the contact point and I had no information.
Quicken Loans gave us a great rate and processed everything efficiently. As a two-worker household, we are both too busy to take time off of work to meet with loan and bank officers. Being able to close on a Saturday was an added ...
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by cmorson , Apr 04 '09
Pros: Close Quickly
Convienent
Competitive rate
Documented process well
Cons: They misquote prices
Additional closing costs.
I did a Quicken Loan because the sales person told me I would be able to close quickly. They offered a competitive rate and were able to provide service conveniently over the phone. I experienced issues with the quoting of closing ...
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by thorbear16 , Apr 26 '09
Pros: good rate, affordable costs. Willing to go lower than other companies.
Cons: Pushy.
Inconsiderate.
Overall, the process of using Quicken loans was tedious and psuedo un-professional. The loan "specialist" I delt with was obviously working for the close, and not for me. After threatening to not use the product, they continued to reduce the ...
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by stanabq , Jun 07 '09
Pros: Rapid responses; excellent use of today's technologies. Super and responsive professionals!
Cons: Couldn't find a billboard in Albuquerque for Quicken Loans.
We'd shopped around to find the best rates and, if possible, the least cumbersome refinancing process. Our existing mortgage holder chose not to respond to our online query. It was like we didn't exist. Our credit union referred us to a ...
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by being_frank , May 03 '09
Pros: Fast (2 weeks to finalize loan), most everything done over the computer.
Cons: High pressure sales. Know your house appraisal and credit score BEFORE calling. Terrible after-closing communications.
[ Update: May 14, 09 After the closing, I had a question. I a tough time getting a hold of Brad (at Quicken). When he did respond via email, the information was just a few words. Although he promised the worlds of after the closing communications ...
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by greg01234 , Feb 23 '09
Pros: Competitive 5% interest rate, docs easy online, People were courteous and friendly.
Cons: Promises may prove shallow, the writing is what matters. Read and educate yourself before hand.
We recently closed on an FHA loan with Quicken and had good results. Yes, after closing we had our $400 credited back to our credit card - and we did get the interest rate we expected.As a comparison my credit union would have charged $75 ...
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by johnny43615 , Feb 08 '06
Pros: Reasonable follow-up; Returned all calls except 1.
Cons: Misleading at best, unethical at worst when selling the idea of a re-appraisal.
I contacted Quicken Loans about a possible refinance of my home recently. I wanted to use my home's equity, and this was one of the reasons (along with wanting a shorter mortgage) I contacted them. They had reasonably favorable reviews on-line. My ...
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by madiver , Aug 27 '07
Pros: Fast, easy, good rates, and honest.
Cons: Had to prompt them for updates every couple of days
There’s quite a mix of reviews here about Quicken Loans, both good and bad. My experience was very positive. Here are a few facts about our loan that may help you determine the applicability to your situation: We stumbled across a house that we ...
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