My Ilo tv is a piece of garbage. The remote stopped working (it will only turn the tv on/off. We use our local cable company remote to control the volume(which doesn't go very high). Customer service is a joke!!!! Can't find a local tv repair (las vegas).I'm all for a Class Action Lawsuit.

I too have had the 32" CRT iLo Television for about 18 months. Then all of a sudden it just turned off. We tried waiting a couple of days then plugging it back in...but no luck. I have done some internet research and have noticed that $330 is just down the drain because I can never get my money back. I am an electronics Tech and am used to working on radar indicators and such...so I thought i would just take it apart to see what the problem was. Turns out it was just a small fuse on the circuit board. Went to the local Radio Shack and replaced it. Works just fine now...haven't had the problem with the channels though. I am going to research to see if they will just sell the circuit board. It seems to be an easy plug'n'play board.

CODE 0463 worked for my ILO 27 inch model DTV2784 with my Comcast remote. after many day/weeks of searching. My remote went out about 2 months ago. i bought a universal, but did not work. Many posts said try the Emerson codes with the Universal remoes, but still did not work for mine. Try having a 8 year, 11 year, and 13 year old boys with no way for them to play video games or watch DVD's lol. Hope this helps at least a few out in the "Bad bad world" of the ILO tv.

I purchase and ilo 23" HDTV and it would not turn on, the indicator light on the front would be red when off. Then green when on. But it begain to not respond to the off and on button at all, then it would come on after many tries of powering off and back on. Now it shows a yellow color, flickers about 4 times and stays yellow when powered on. When powered off small flash on the screen and sound of powering off from the speakers. Well i went to wal mart to see about and exchange but they did not have in stock, and wasn't sure if they could get one.So i asked why and they said that the ilo, was now YOU GOT IT THE NEW VIZIO BRAND TV GO FIGURE WITH ALL THE PROBLEMS THEY HAD TO CHANGE THE NAME.

I brought 32inch ilo tv and its defctive as vaule coustomer i trust that walmart prvide's good product i will take further action

Don't freak out...this is a little long, but stay with me!


I have been following this product dilemma for some time now through various consumer forums and many posts go back to early 2006. Until last month, I still saw ilo merchandise on the shelves of my local Wal-Mart. This is a product with countless problems, ones that were documented for 2+ years, caused innumerable instances of consumer and managerial grief and STILL, these less than acceptable products were continually ordered, shelved, and sold at Wal-Mart stores around the country. This has continued to occur despite adequate notification from consumers of the dramatic issues surrounding the ilo products.

You can think of an off-brand as sort of a "throw-away" attempt for a company to market new, and often cheaper goods. I say "throw-away" because if their name is spoiled, they can close the doors and fold up the company. Sort of like a bad ebay seller; after lots of bad feedback, they can close an account and re-register with a new name and a clean slate.

The brand name that is not disposable here is Wal-Mart. They are a powerhouse in selling consumer goods nationwide, yet they have sold and continue to sell BAD MERCHANDISE even following evidence of its unsatisfactory performance.

Furthermore, they have failed to live up to their self-made reputation of standing behind the consumer by accepting returns/exchanges on merchandise without a great deal of hassle. For problems of this magnitude to go unresolved by Wal-Mart is just not acceptable. I feel they (and/or ilo) need to be held accountable to the people who have suffered a significant financial loss due to a LACK OF ACTION after the problems presented themselves.

My degree is not in the laws and or ethics of commerce, however I am fairly certain that following proof of failed products, the continued production and sale of said goods is negligent and warrants action as well as penalties.

Relying on the theory of 6 degrees of separation, I ask you to contact me with the name of a representative and or information regarding HOW to proceed with such an action.

My e-mail address is as follows: ababstale@hotmail.com

Hi Mike here.. I share all your pain, but I took the OTHER ROAD.. I searched for OTHER OPTIONS then a class action suit,I just wanted the TV working again. Here's a trail of bread crumbs to lead the technical types here to their own repair IF YOU HAVE THE ABILITY TO DO A BOARD SWAP!And a source for other iLo TV bits.Good Luck
Mike

iLo 32 motherboards research

http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&rd=1&item=280198617648&ssPageName=STRK:MEWN:IT&ih=018
I have been dealing with Shop Jimmy.. and the service has been GREAT.. BUT.. the first board was the wrong model.. ( my fault ) the 2nd was was not 100%... but this is a good place for ILO parts Actually it's the only one I have found so far....

Ilo doesnt sell a service manual...

After the 3rd board that didn't work ( since they were orig iLo boards from broken, cust returns,warranty return TV's) Shop Jimmy gave me a FULL REFUND no Hassel's.. they are still a good source for power supplies & inverters (since these have a NORMAL FAILURE RATE) unlike the STOCK main board.

Mike
Comment by vigvette, posted on Feb 27, 2008

News update:ILO-32HD fix I was able to reach someone HELPFUL and KIND... Her name is RAYA @ ILO along with Remmy the tech guy. There is a new motherboard.. part # E22443 ( $176.99 ) This comes with a new remote RM 500
The deal is .. since I'm not a shop.. I buy the board.. it's mine! But I spoke with Remmy.. and this is the fix they do.
The total was $201.59 inc shipping & Arnold's cut from LaVerne CA to Valencia CA.
This is a better deal than shipping my unit $80 bucks, $149.99 for the tech to install the board + $170 for the board itself.
The remote is now using toshiba protocal's so it might be easier to to program your universal remote
Raya's number 1-909-392-5583 ( The voicemail system is a bit strange.. and you think your buying something from QVC.. but keep pressing the No I'm not function ( #2 ) and you will get to Tech support) The www.InitialDVD.com website is a joke & that number gets you to a not so helpful staff with I will not sell you a board,plus attitude. and they will NOT talk to you if you do not have your model # & serial number
( which WILL HELP dealing with Raya & Remmy)
I will keep you posted
Mike

Leap year evening
AND... ( drum roll please )
I recieved the new board today.. and I'm back 100% fully functional.So I suggest calling these guys for the SLAM DUNK FIX.The new board, looks much like the old board with some bodge ( Mod ) wires on the top & bottom.
This took me about a week to get here.. I hope it will help someone else!
Good luck

Mike

This problem seemed to have developed in the 2nd generation iLo LCDs. I have had an iLo 3200, the predecessor to the 32HD when these problems started, for quite some time. Here we are, purchased in 11/05 and the set still works. In early 2006 they phased out the models without tuners and replaced them with the 32HD and successor models, after which the problems developed. I remember at the time wishing I'd waited for the set with the HD tuner, now looking back I'm glad I didn't I probably wouldn't be watching this TV today if had.

These sets have an obvious problem, they should just recall them and fix the problems, don't know why they don't.

yes i guess i got a walmart ilo garbage too, thank heaven i got extended warranty called today. take 3 to 5 days to get someone to fix it. After reading all feedback on these tvs there should be a recall. People work hard for there money. Expect to get a good product when purchased and should be compensated for loss that is products defects.

ILO Service Center
1935 Puddingstone Drive
La Verne CA 91750
1-800-216-5156

Might refer customers to the above address

I've worked in the Wal-Mart electronics department for 3 years, and as time goes on I try to sway more and more customers away from Ilo products. Ilo is a Walmart house brand-another step towards trying to save the company money by selling supposed "quality" products for way less than other manufacturers. But as most find out, my 2 cents is worth more than whatever Ilo product they buy. I researched the brand when people started asking me who made them and I had no clue. As MORE time has gone on, I've noticed that many Ilo TV sets are set up exactly like numerous Emerson TV sets (i.e. the menus are exactly the same, etc.) I haven't found any info to back up my theory as to why the 2 brands are so similar, but I've owned a few Emerson products and have never had problems with them.

I am definitely intersted in a lawsuit with this, I have had nothing but problems with my TV and it's not even a year old, I call customer service and they are very rude and they make you hold for 1/2 or more. Now I have no TV again and I paid $600 for it 27 in and the 2 year warranty, but because I can't find the receipt they will not help me, otherwords TOTAL CRAP ILO!!!

look i know everyone is p.od at ilo, and so am i. i complained everyday to the supervisor of orion(they make ilo tvs) and after 2 weeks they extended my warrenty and are doing a full repair free of charge. my warrenty expired 6 monthes ago and because i wouldnt give up they finally gave in. they know they are crap. call the customer service number on the manual and ask to speak with the supervisor elaine. tell her about all the complaints online and nver give up and im sure she will do the same for you. i just want everyone that got screwed to do the same and show them jerks consumers are smarter than they are. im in a rush so excuse my spelling and ect. but dont give up. that is the worst thing you could ever do. that is what they want.but do not give it to them. elaine and i are on a first name basis and that is the way i want it. i dont think shell forget me needless to say. mamma didnt raise no fool. DONT GIVE UP!!!!!!!!!! oh and do not let them tell you that your the only one they will try everything to get away with it, but we know better. im not sure of the number i am on ocracoke on vacation and my tv is in the shop right now but on the owners manual of the tv call the costumer service number and straight away ask to speak to the supervisor elaine. shes a tough one but you be the top dog dont let her. you are not alone people!! i feel as though i have won this ilo war for now and it feels good!!!!!!!!! bye for know and i hope everyone does the same!!

screw walmart! go for ilo. they make the dang thing. youll get father there. well actually orion. DONT GIVE UP

its too bad you gave in. they will extend the warrenty. push them to. im getting mine repaired free of charge and the warrenty went out 6 monthes ago.

Had my ILO 42" LCD tv for 1 year and it goes non-responsive on my yesterday. Called ILO today and they try to tell me that its not their problem because the warranty ran out. I told them I have NEVER known a $1000 TV to go out in a year without it being DEFECTIVE. They didnt care. Tried to tell me that a lot of peoples tv's go out. So I'm down for a class action lawsuit. I still have my box and receipt. Gonna go talk to walmart tomorrow and tell them if they dont take it back Im goin to sit in front of their store with the tv and a sign saying 'I bought this crap here and it doesnt work...dont waste your money here'

I really believe Walmart should have recalled the iLo plasma tvs. We turned off our tv and it never came back on. I would love to see a class action suit and be apart of it. Let me know how to go about this. Thanks

I managed to get a number for the ilo tv situation. I bought a 27"wide screen LCD TV in Feb 2007. It is over a year old. I called the ilo number which is 1-800-289-2980. When I called this number the customer service person told me that my tv was not made by ilo but by Akai. I asked for a number for Akai. This number is 1-800=726-4405. The customer service representative was not very helpful. He would not give me the corporate office number nor the name of his boss. I paid over 600 dollars at Walmart for this tv, and I am outraged that it does not work now. Everyone seems to have the same problem as I do. Once you turn off this type of tv, it might not ever turn back on. I will not give up. I do not like to throw hard earned money out the door when it was the Akai corporation who should have done something for us. Please let me know if there are any suggestions out there for me. Outraged in NY..

I am an attorney investigating a class action suit against iLo. If you are interested in leading the suit and have had a problem with your television controls freezing AND have a receipt then send me an email:
mds@chimicles.com

My husband and I bought an ilo 32" about two years ago and have never had a problem with it. We love it.