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by rmennill , Jun 08 '03
Sent my order via the internet. A day later I received a call from Sam checking that everything was OK. As this is a replacement camera for the 5700 my young son lost,there was no way they were going to sell me any accessories. NO PROBLEM. NO PRESSURE....
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by aric_carney , Oct 13 '05
I was recently in the market for a new digital camera. After extensive research, I decided up a Casio EX-Z57 (great camera!). I ordered it from Butterfly Photo because they had the lowest price from an Epinions "trusted store." It wasn't until after I ...
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by electronicguy , Jan 18 '04
Damn it. I shouldn't have tried on-line shopping in the first place. I should have read the opinions and noticed red flags. Placed an order over a week ago for 3 day delivery. When II placed the order the web site said the item is stock. My ...
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by skylersk4448 , Sep 22 '03
butterfly photo is a great site to purchase from. After I placed my order I got a confirmation email ...
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by dcy73 , Aug 27 '03
There ad was for a Olympus C 750 and a 128XD card & in RED LETTERS (FREE ADDITIONAL 128XD CARD) $56 ...
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by flakeboy , Jul 11 '03
They were very fast and very courteous. I ordered on Monday and had the item in hand by Wednesday af ...
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by e_elle25 , Jun 25 '03
The delivery speed was faster than promised when I ordered! The link with FedEx works perfectly! The ...
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by bonmiller , Jul 21 '03
I placed my order for the Fuji Finepix S602 by phone on Monday night, regular ground shipping, and i ...
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by sagesa2854 , Sep 10 '03
Site is very easy to use and I did not have to call and finalize the order. Got package a few day la ...
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by ritchey , Sep 10 '03
I would have to say that this was one of my better shopping experiences by the virtue of how wonderf ...
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by andyrt , Jul 15 '05
I have an important event coming and I will need a good digital camera. I placed an order for the new PowerShot S2 IS on Fri 07/08/05 with a company called ButterflyPhoto.com. I called them up to make sure this the item was in stock. I was assured that ...
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by snuffpuff , Jul 05 '05
With great anticipation I waited for my order to be delivered for about 2 weeks. Finally I thought I will just call em up and see when it was shipped. I was on hold for 14:35 seconds. And if that wasn't enough to tick a person off moments later the guy ...
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by horus1207 , Mar 20 '06
I purchased a 40" LCD HDTV and have some pros and cons to say about this company. Pros: they did do a follow up call after the initial online purchase to sell me some of their additional products but once I said no they didn't bother me any further, the ...
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by aerphoto , Apr 13 '06
I was given a camera and accessories purchased at Butterfly Photo. It was not exactly what I wanted so I exchanged it. It took many phone calls on hold for 30 minutes to get this done. When I asked for help with choosing a camera they told me to "go to ...
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by bhajduk , Jan 10 '06
I ordered a digital camera (Minolta DimageZ6) on January 1st, 2006 and received one from them fairly quickly. After some test shots I decided to return it. In order to do that with Butterfly Photo you need to call them first and request authorization ...
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Jun 29 '04
No Problems. I was a bit irked that a salesman from the merchant phoned me before the order was shipped to try to persuade me to buy an adapter to make a filter that came as part of the accessory package work and to try to sell me an extended warranty. If the filter was part of the accessory package, anything necessary for it to work should have been included as well. If I wanted the extended warranty, I would have purchased it when I ordered the camera.
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Jun 29 '04
shopping experience was good and I would buy from you again
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Jun 29 '04
My first online purchase was at Butterfly Photo. Super easy, super price, super delivery. No high pressure follow up sales pitch for accessories. Will recommend Butterfly to friends and family. I hope all my online buying will be this good!
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Jun 29 '04
very pleased with service and pricing, wouldn't hesitate to use them again
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Jun 29 '04
Good prices and selection, but high pressure followup phone call after I placed my order. Sales person pressured me into buying unwanted add-ons. I purchased accessory pack with the initial order to avoid this tactic, but I guess it just wasn't enough to prevent the followup phone call. Initial satisfaction with the merchant was somewhat tarnished by this tactic.
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Jun 29 '04
If Butterfly Photo.com can provide the customer service in chinese or madrain launuage it will be great.
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Jun 29 '04
I was thoroughly pleased with the quick delivery of my item. When they say 7 - 10 days for ground shipping and it takes only 2, they are practically gold in my book! Their prices were the best that I saw and the rebate that was offered was amazing! Thank you so much!
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Jun 29 '04
I appreciate very much the low prices offered by this merchant and their website is EXCELLENT and so easy to navigate.
Thank you!
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Jun 29 '04
They shipped the product on time and it arrived in perfect shape, although Fedex delivered it to the wrong address (a neighbor's house) but that certainly wasn't the merchant's fault. Butterfly Photo made one phone call to verify my address and did not try to "hard sell" me anything. They are very professional and reliable.
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Jun 29 '04
excellent service
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Jun 28 '04
Customer support was excellent. Courteous, professional and available to answer any questions about the product.
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Jun 28 '04
After reading some of the bad reviews after I bought my camera, I was really nervous about what was going to happen. I was happy to have received my camera on time and with everything in good condition. The first time I put the order in, I didn't see on the website that it really was submitted. I called to check on it and they told me that it never went through and I'd have to put it in again. After I did that, a message came up telling me that since I wanted it mailed to an alternate address I'd have to call my CC company. I called Butterfly just to confirm that info and to confirm that the order actually took place. When I called they Customer service rep told me he was transferring me to the rep that was handling my order. It ended up being a very aggressive Sales guy who was pushing products on me and trying to get me to upgrade what I just purchased. I had to be pretty firm with him after my repeated "not Interested" comments didn't seem to phase him. After the call I was really worried that my order wasn't going to be right, because of this exchange and my fears only grew worse after reading more reviews on this company. Thankfully everything came in fine, but I'm not sure that I would recommend them to anyone because of this aggressive sales strategy that they use.
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Jun 28 '04
A day or so after I placed the order, I got a phone call trying to sell me more accessories. I hope that hard sell job didn't cost me a day on the delivery.
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Jun 28 '04
Delightful experience. I have already recommended this web site to friends.
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Jun 28 '04
No problems; very efficient website & followup by Butterfly Photo.
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