Do not use this so called company. My guess is they will go out of business soon with there poor customer service. My repeated attempts to call were always sent to a non-existent mailbox and I was cut off. When I finally got through and inquired about my order I was called a "dick" and hung up on. They will as the other review(s) state try to sell you other things that are unnecessary, but they can be very convincing. DO NOT USE YOUR CREDIT CARD!!!
stay away from from the Camera Addict Scam!!!!! by blueroom10 ,Nov 15 '07
camera addict used the bait and switch again... stay away from this company. They say call them to complete the order. they then try the hard up sale for overpriced add on's. Then when you don't buy the item you ordered is all of a sudden on back order...or even worse they wait a few days then send you a email saying you order that was supposed to be on it's way is now back ordered. I've wasted 4 days with this company for nothing please don't make the same mistake!!!!
Don't deal with this company. They offerred the cheapest price for a video camera (Panasonic SDR-H18). I purchased it. I was asked to call the next day via email, and once I did, I was told my order checked out and that they'll ship the camera soon.
The next day I received a second email that the camera is out of stock, and that they'll notify me once it's available. Eventhough their website still offerred it as available, for more than I purchased.
Now they're telling me, it'll take six weeks before it becomes avaialable.
They made me miss out on other deals out there.
They will send you an email requesting a verification call.
Reject their attempts at trying to sell you anything. You can get whatever accessory you need later. They will say you can't but I found out later that you can.
I wish I had read the reviews about this store before I ever ordered from them. They also required me to fax them a copy of a photo ID and the credit card I used otherwise they would not complete the order. They claimed it was for security reasons. I've never had to do this anywhere else and my credit is excellent.
HORRIBLE EXPERIENCE, THEIR WEBSITE LIES! by ju_jubean ,Mar 19 '08
DO NOT BUY ANYTHING FROM THESE SHYSTERS. I ordered a camera that said it would 'ship on order.' After 2 days I called to check the status and they told me it was no longer in stock. While they were verifying my credit card information, they sold MY CAMERA to another customer. When I asked to cancel my order, the customer service rep said, "Good luck finding that camera elsewhere." I told him I'd take my chances, especially since they didn't have it in stock anyway. The customer service rep was not polite and abruptly ended the call. Their website is a lie, they do not have items in stock when they promise. DO NO BUY FROM THEM!
Terrible - they charged $200 more on my credit card than I agreed to by jayemora ,Jul 11 '08
These people are as crooked as they come. I ordered two cameras, got a bait and switch phone call from the customer service department, and was given a new total for the cameras I ordered.
I never got a receipt for the new amount quoted over the phone, and the scum added another $200 above that amount onto my credit card.
NEVER buy from these people. I am going to handle the dispute through my credit card company.
Scandalous. Online pricing is baiting. by swexan ,Mar 25 '08
Placed an order online for an HDD Camcorder that was shown as being in stock. Called the next day to verify order and shipping and was told it was not available but they would sell me last years model for $100 more. Beware of their "bait and switch" tactics, announcing a low price online and then trying to sell you something else when you call. It became glaringly obvious that this is their tactic when online orders require you to call to finalize the order. When I did not want to buy last years model at the extra expense, I was quickly told that they were cancelling my order and hung up on me promptly. Had this very same experience at another low cost online provider. Potential customers: beware of these "bait and switch" tactics.
Camera Addict is a bait and switch rip off by kalyson1000 ,Sep 09 '07
These guys are thieves. They sell items for low prices then pressure you to add on extras. Example: They charged us about $75.00 for a battery charger that you can get on Amazon.com for only $12.00. I would NEVER buy from these scumbags again.
I bought a Sony LCD TV from Camera Addict. They advertised a price of $1349.00. By the time I got the set, the charges had been jacked up to $2629.99. They refused to answer my request for an accounting of the charges. BUYER BEWARE
DO NOT BUY!!!! GO ELSEWHERE> by birdie4me ,Dec 30 '08
I purchased a Nikon S60 for $267 on line. I called to confirm my order and inquire about shipping the next day. I was informed that I wasn't buying the US model and if I wanted the US model that it would cost $299. No where on their website does it indicate that I was buying a European camera(?). I asked about the difference and was told that it would not be in english, so I agreed to the $299 FOR THE US MODEL. I Declined the battery and memory card that they were hustling...... Now, after reading their SCREW THE CUSTOMER, policy on returns, defectives, etc., I agree that they are crooks. I called Nikon and their approved retailers have a minimum of 30 days to return or exchange a product. These crooks offer NOTHING but penalties for all who buy from them, as well as NO answer after calling FOUR numbers for them.
This was my worst on-line buying experience. by janen ,Apr 26 '08
Wish I had found this site before ordering from Camera Addict. Ordered on-line, no problem. Next day received an email telling me there was a problem verifying information, WRONG! and that I needed to call. This is just a ploy to try to get you to order accessories. Received the item in a timely manner, as well as an invoice for forty dollars more than advertised. This is when they fell off the face of the earth. If you get past the first three automated prompts, you are disconnected with a message that says something like " Unable to accept messages for mailbox 0" This happened no matter which dept. I tried. Finally gave up and called my credit card company who is very familiar with this seller and filed a dispute. DO YOURSELF A FAVOR AND DON'T BOTHER.
Horrible company, after you place an order they send you an email telling you that you need to call them. when you call them they try to sell you a bunch of junk you dont need. I was trying to buy a panasonic plasma tv, well once i sent my order in i got that email. i called them and they try to sell me crap i dont need, then they try to tell me well you bought the over seas version and it would cost about $300 more to get the american version. they are rude and pushy, i will be filing with the BBB. i have also filed with the State of Texas Attorney Generals office.
Worst shopping experience ever! by tm1975yeah ,Jun 26 '07
Most annoying online buying experience ever. Camera Addict is a fraud which tries to bait and switch. After enticing customers with low prices, the company requires "verification" over the phone. After listening to glam rock while on hold for 15 minutes, this "verification" is a high pressure sales job for various accessories. When one does not choose to purchase from this lame upgrade attempt, the Camera Addict employee then states that one has purchased the Japanese version of the product (not stated anywhere on website or receipt) and that the English version will come with an extra battery and cost an additional $90. The sketchy operator uses lines like "What, you only want to shoot for 15 minutes at a time?" when pushing the battery and "You want the Japanese version with no warranty?" Totally sketchy slimeball salesmen at Camera Addict.
Cancel order if you don't speak Japanese by ykirock ,Jun 26 '07
After having placed the order, you must call to "verify" it. I spent 15 minutes on hold, and then the representative came on to try and sell accessory after accessory. The last upsell was for only $50 you can get the user's manual in English. What!! Apparently the default is in Japanese and it does not state this on the website.
DON'T EVEN BOTHER with the scam tactics of Camera Addict. WORST SELLER EVER. by jtkirb ,May 07 '08
Searched the "lowest price" on a Garmin Zumo 550. Every authorized reseller had them for $635 or more. Camera Addict and Brodway Photo (web pages VERY similar) had them at $515. I ordered, had to call to confirm, declined all the other parts they offered (lots), and then the scam- Did I want this to work in the US? I had to buy the US maps for $119. I said the price and description (cut and paste from Garmin's page) said the US maps were loaded. Bottom line, Avoid Camera Addict. I cancelled my order and went to NavGuys. You can repeat the above conversation with Brodway photo as I tried them as well.
THE CUSTOMER SERVICE PERSON WAS KNOWLEDGEABLE ABOUT THE PRODUCT. HE WAS ABLE TO SUGGEST AN UPGRADED BULB THAT WILL LAST 4,000 HRS. LONGER FOR A SMALL AMOUNT MORE. Read more
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Jun 20 '07
I got the camcorder without the instruction manual so I called to tell them and they were so nice. They promised to send one out right away and they did. I just got it. Read more
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Jun 20 '07
Internet site was easy to use.. good information, lots of choices and low prices. Read more
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Jun 20 '07
The product was ordered yesterday so I have not rec'd it yet. There was a problem with their online catalog so I had to contact them to correct the order. The person who helped me was very knowlegeable, helpful and knew of/understood the problem. I also had to contact their billing becuase the price charged to the credit card doubled the shipping charge. I also had to talk with billing and notify my creit card company about an alternate shipping address - our winter home. While I appreciate the concern for security, I have purchased many expensive items without having my order held up becuase we were at our winter address. Everyone that I have dealt with at Camera Addict was knowledgeable, helpful and easy to understand, which in spite of the inconvenience associated with the need to contact due to the aforementioned situations, made the transaction a positive experience. Hopefully, the lens will be shipped today without further delay, will arrive in excellent condition and my account will be credited for the overcharge. Check in again in a week if you are interested in those results. I recommend that you modify your survey to handle the situation where a product has not been rec'd or wait to send out the survey to allow a reasonable time for porduct delivery. Read more
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Jun 20 '07
All went well, it was all fair priced. Order shipped on time but i wasnt home for the first delivery try.. not their fault. Read more
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Jun 20 '07
While Camera Addict's web site was easy to use, their prices were reasonable, and their shipping was fast and efficient, I would not purchase from them again because I found their phone tactics unacceptable. Camera Addict sent out an email, saying that they required my authorization to complete my credit card purchase. What they really wanted to do was get me on the phone so that they could attempt to sell me lots of accessories, only some of which were shown on their web site. I was really offended when they recommended to me that I should purchase a different "package"--suite of camera & accessories--that I could not view on their web site. It bordered on "bait & switch". Read more
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Jun 21 '07
First order was accepted, then I was requested to call on an 1800 number that can not be called from ourside US, and then they wanted another payment means than my standard Visa card, and sorry I do not intent to go out and apply for more credit cards to please a stu--- shop. There are other suppliers out there. Read more
its always a pleasure to shop online, but Camera Addict made it much easier with their kind salesman and quick shipping. Read more
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Jun 20 '07
When I spoke with a salesman they matched th best price on camera. It also was shipped to me very fast. Read more
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Jun 20 '07
After I had placed the order I had to call in per their request with them trying to do upsells and tell me they don't have have a black one in and would have to give me a silver one. Almost 2 weeks later I get an e-mail saying that they have to cancel my order because they don't have any in stock Read more
Their website was easy to navigate and their prices were very competitive. I will definitely remember them the next time I'm in the market for a new digital camcorder. Read more
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Jun 20 '07
The web site is false advertising. They request a phone confirmation, and when you call they push for additional purchase without even reviewing the order confirmation. They state that some parts are required in addition to the order. This so-called mandatory parts are not listed on the web site. They are not listed either on the manufacturer web site. When asked why they push for these parts, they come up with very vague reasons (parts are removed before shipping, the order referred to an import model without all parts (even if the manufacturer is US based, and there is no import model, and if their web site does not provide any of this information)). Very disapppointing. It also seems that CameraAddict.com is the same company as BroadwayPhoto, and both companies applies the same dis-honnest scams.
when you order on line, it seems legitimate. When you call you have no way to trust what they say, and it greatly underine the customer/buyer experience. Read more
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Jun 20 '07
One item was out of stock but they contacted me right away and let me know, which was very professional of them. The salesman really knew what he was talking about when I asked him what was similar to the camera I wanted. He helped me pick out a new one which I am so happy with ! Read more
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