ChitChatBaby.com

EXCELLENT SERVICE, quick shipment. Stroller was just what I ordered, in perfect condition.

I was slightly hesitant buying from a store that I had not heard before, but I decided to order from ChitChatBaby.com because they were the only ones I found to offer free shipping for only $50 or more (most others were $100+). Also, no sales tax, colors were in stock, and the price of their stroller was the lowest overall ($59.99).

Customer service very promptly replied to all my questions and gave friendly, courteous answers.

Shipping was UPS ground for free, which means usually like 8-12 business days or something like that, but I was pleasantly surprised when I checked the tracking in just 5 business days that my stroller would arrive only 1 week after I purchased it. Also, they immediately send email confirmations on the order as well as the shipment so I could track it and not wonder if my order was being processed or not.

I would definitely buy from them again, and recommend them to everyone I know. They are doing everything right to attract and keep satisfied customers!

On 6/21 I bought a stroller/car seat system and an extra base for the car. On 6/23 I received a shipping notice for the stroller/car seat system, but not the base. I called them right away to ask them to hold off shipping it, so that it could all be shipped together, but got a voice mail, so I left a message. The stroller/car seat system arrived by itself on 7/1. On 7/2 I tried to call them again, but got a "mailbox full" message, so I filled out the email form on their site and within less than an hour, I got a phone call. They told me that something was wrong with their phone system and also for some unknown reason they didn't send me a shipping notice for the base and that it should arrive that day, which it did (7/2). The person was very nice and apologetic. It took them 2-3 days to ship, which is very good and the shipping carrier took another week or so to deliver, which is also very good.

We found exactly what we were looking for at a great price. Free shipping made it even better. The site is easy to navigate and checking out was quick and easy. I was worried that we wouldn't get it in time for Christmas, but it arrived in only 3 working days. Free shipping, great prices and super fast delivery - I'll be back again and again.

Unbelievable! 2 times ordered and 2 times canceled my order without telling me AND charging my card WITH and e-mail saying "your order was shipped"!!!! After for 3 days ups status said "billing information received" I asked chitchatbaby.com when they are planning to send my stroller - they wrote back that it's gonna be available in a month - do I want to wait or cancel???
I just lost my speech for a second...
Customer service - the worst I've ever encountered. Seems like they don't know English very well. and how to be polite in order to keep their customers.

horrible phone system/customer service system. left 3 messages and still waiting for someone to call me back. contacted them via email, and if i do not hear back i am canceling my order.

The product I'd received was not what I'd ordered and was told that the wrong item description was attached to the online photo of the product. Poor follow-up , the worst I've ever experienced. I have made 11 phone calls to date and have not received a refund on my item. Will be contacting the Better Business Bureau.