Dreamtime Baby

Wrong representation of what is actually "in stock". I ordered a carseat that was suppose to be "in stock" over a week ago, and they were suppose to shipout within 48 hours after ordering. I finally found out today they actually do not have the carseat in their warehouse, and they cannot tell me when they will receive it. And in the meantime, my credit card has been charged!!! Will not buy from them again unless I can confirm what they actually mean by "in stock".

I ordered my item back on March 12th and was later sent a confirmation of my order and told that it was on backorder until April 15th which was not a big deal. I emailed them on April 14th when I noticed the item no longer said on back order on their website. I received no response so I emailed again on April 19th when the item showed on back order until May 31st. I've emailed two more times and tried calling their 800 number twice -- still no response. I truly don't mind it being on back order until May 31st but I would have liked to have received a notification of it being a longer wait and I would love to have someone there answer my emails and phone calls!

I am not happy at all!!! I ordered 7 items May 23, 2006, they charged my credit card 2 days later. I still haven't received 4 of my items. I have e-mailed and called and when I finally get a response they tell me the rest of my order will be shipped at the end of the week but I never receive it. I hope this will prevent someone else from getting into the mess I did.

This is a horrible company, I can't believe that there are actually positive reviews about Dreamtime baby. I wish I saw this website before ordering, because I would never have wasted my time. I ordered a simple light switch plate almost 6 weeks ago and I still haven't received it. I sent an email that I only got an autoresponse from, they never bothered to write me back. I called three weeks ago and was told it would be shipped that week and I would get an email for tracking my package. Wow, nothing yet. I'm going to call and cancel my order, but I read another review where a guy who canceled is still waiting for his money to be returned, so I'm probably out of luck. STAY AWAY FROM DREAMTIME BABY!! Don't listen to the positive reviews.

Awful experience! The web site promised the item to be shipped in 48 hours. Called them 2 days later to learn that information on the website was not accurate. No word on when exactly it will ship and no way to cancel the order. No expression of guilt or just understanding from customer service. $10 savings is really not worth it. Scam!

The prices are great but don't buy anything you need soon! I ordered a car seat on March 5th, was told that it was likely to ship out within 48 hours. I hadn't heard anything in a few days, but my card was charged, so I emailed only to find out that it was back ordered until the 12th and I would receive a confirmation email upon shipping. No biggie, so I wait until the 12th, no email, so I email them, turns out now it's back ordered until the 20th. Okay, I can live with that, though I'm very disappointed, but the price is so good I hold out. Today is the 20th and I got an email saying now it's back ordered until April 15th! I have canceled my order of course by now, but I wanted to warn anyone who might order something they need anytime soon.

ABSOLUTELY TERRIBLE! I ordered a Britax Marathon car seat through the website on 3/5/07 and they charged my card the following day. Today is 3/20/07 and the car seat has not been shipped because it is backordered. I've spoken to customer service several times over the last couple of weeks and they continue to give different dates as to when the item will be in stock and now the item isn't scheduled to be in stock until 4/15/07. I finally cancelled my order and ordered from another company. I'm wondering how long it will take to credit my card. I will never order from dreamtime baby again!

FYI ... B4 U Buy! Check BBB. 80+ complaints filed. NO BUSINESS LICENSE! I will not buy from this store!

I helped my daughter look for the best price for the Graco ESL Snugride Metropolitan. I found Dreamtime Baby had the best price and showed that the item was IN STOCK. She ordered the carseat and expected to receive it in the specified time. When the order didn't arrive, she contacted the company. It was backordered for 2 more weeks even though they said it was IN STOCK. She was not notified of the delay in any way and her credit card was charged. She waited again with no results. Several calls to Customer Service got her nowhere and nothing but frustration---very inept. She finally called to cancel her order and was told her account would be credited in 2-3 days. After it wasn't credited, she had already ordered another carseat from a different company in California. She already has the car seat from them and still doesn't have her refund. Neither she nor I would ever recommend this company

Dreamtime baby has terrible customer service. I found a lower price on another site online and called for a price match since Dreamtime Baby offers a lowest price guarantee. I waited on hold for about an hour total time. When I finally spoke to a representative, she informed me that they will not match prices from walmart.com. This wasn't stated anywhere on their site in small print, so I feel it is false advertising since apparently they do not honor their "lowest price guarantee". I asked to speak to the supervisor but she had "just left for lunch". I will never consider buying anything from this website again, because I cannot even imagine the grief and difficulties I would have dealing with their customer service if there was a problem or mistake with my order.

Terrible company.
Do not trust them on refund policy!!!!
Pay more in any other store but see what You getting.
Quality of merchandise is not as described.
Amazon.com IT IS NOT
Not an honest company.
Rip Off

There is no contact through email. I had sent two email's asking the status of my order. I never received one response. By calling the company I had found my order did ship by FEDEX. 3 weeks after I placed my order. It does not take that long to fill and ship a order. The shipping charges are way to high. I paid a whopping $8.00 for two small items.