Ebuyer.com (US)

Have placed large computer-related office supply orders at EBUYER twice, one year apart. (printer cartridges, flash memory). I would conclude from my own experiences thus far, that dealing with EBUYER is a crap shoot - and your odds are 50/50 of ...

My experience with eBuyer is a little mixed. Normally whenever I buy anything from any web site, no sooner do you finish the transaction and you have a confirmation e-mail in your inbox immediately. With eBuyer.com (on my first purchase so far) I never ...

I needed a new external hard drive and decided on the Maxtor 250GB "One Touch". I did my usual shopping engine search and found the best price, $218.62, at a place I'd never heard of before eBuyer. The reviews for eBuyer were all over the map, from ...

These people are UNBELIEVABLE! I have been shopping online for over 5 years now and I have never ordered anything from a more UNCARING about customers company, as this one. I ordered an Iomega zip drive and although the order arrived rapidly; it was not ...

I discovered Ebuyer through Pricegrabber as I was shopping for a Canon i960. Ebuyer had good reviews and a good price. The $8.00 shipping charge was very resonable considering buy.com charged $26 to ship the same item. Even with the $8 shipping ...

I ordered two 128MB Kingston brand Compact Flash cards ($14 each) and one aluminum CF card case ($6). Ebuyer's Live Stock showed they only had four left in stock so I was a little worried thinking I would get placed on back order. The price was ...

Ordered an APC Netshelter rack, two APC rackmount battery backups, two APC rackmount extended batteries. I received all the backups and batteries via UPS ground. Each box weighs about 120lbs. UPS damaged all 4 units. Bent frames, broken parts. I ...

I was horrified by my experience with this company. As a business professional I am used to being treated fairly and with respect. Although my order was placed easily and I found the merchandise I needed at a good price, I had not received my order ...

Hmmmm, lowball electronics store that no one has ever heard of. I took a chance, because I was buying a name brand product and I was already familiar with the exact product I intended to buy. I noticed on epinions that this company had a, um, problem, ...

I was in need of a 1GB Memory Stick Pro for my digital camera. After doing a little bit of research, I was suprised to see that ebuyer.com not only had a SanDisk Memory Stick Pro 1GB in stock, but they had it at around $50-250 less than what most of the ...

Where to start...ok. Ordered a USB flash drive several months ago & signed up for their "eblast" emails. That product was ok, no complaints about tat. So today I get an "eblast" that lists a "SanDisk 512MB MP3 Player W/FM Tuner - Blue QuickFind: 155159" ...

I chose EBuyer.com when I was comparing prices for new LinkSysŪ wired router for my new house. Using Pricegrabber.com, Gateway was the cheapest. Unfortunately, it had absolutely horrible reviews and I decided not to test my luck.. So I went down the line ...

I ordered a Palm LifeDrive from Ebuyer last week, and although it was almost $90 below list and arrived promptly as promised, it was dead on arrival. It was only then that I discovered the abhorrent return policy and customer service of Ebuyer. I first ...

I use Ebuyer exclusively for all my IT-related purchasing. They use a profoundly more secure infras ...

If EBuyer's mailbox weren't "overquota" (causing my message to bounce back), they would have received the following, which is self-explanatory, except their request for a 3-way telephone call w/my bank is isn't specifically referenced: "I called back ...

Ordered on Monday received product on Tuesday!! Delivery in one day I was very surprised by this!!!- ...

A great company to deal with! I have placed 7 orders with them now, and all have been at the lowest prices on Yahoo Shopping, and have arrived promptly to my door, often quicker than promised. A 5 Star company... Highly ...

My picture card was billed on the 22nd of Sept. Tracking says here by the 1st of Oct. No tracking ...

I attempted to order 8 of a closeout PNY smart media unit from Ebuyer @ $6.29 each, along with a "1 ...

Dishonest people. Ordered 'ship same day' item, didn't ship until next 7 business days. I'm looking ...

This Seller Rocks!!!! They undercut everyone else's prices by $40+ , even Newegg. I ordered my monit ...

I placed my order with Ebuyer for media that I could have bought locally; however, it was approximat ...

Don't trust their "live stock update" system. From my experience & other reviews I've read it doesn' ...

I ordered a Logitech cordless quick cam on Friday afternoon. I wanted it for Saturday(today) so I pa ...

I researched inexpensive printers online and then ordered the printer on Monday. I received it on T ...

I searched Dealtime.com for Price Comparisons and found Ebuyer.com had the best price, as well as, F ...

another great purchase from Ebuyer. I found what I wanted quickly, purchased it easily, and it arrived before expected again. Great ...

Excellent service! I ordered a motherboard two days ago, and got this morning! They have the best pr ...

the best web buying experience ever. everthing from new customer registration to purchase process is ...

When I placed the order, they claimed they had it in stock. Five days later I found out that they a ...

I have been ordering from Ebuyer for a couple months now. Everything has come perfect. Customer serv ...

I was very pleased with this company. They have a great site and they actually upgraded my shipping ...

Horrible customer service, stay away! On 5/14/05, i ordered 2 Lexar 2GB compact flash cards. Their website had 10 in stock. Confirmation of order received immediately but no tracking number for 4 days. I call, they say it shipped direct from their ...

I do alot of ordering on line. EBuyer is by far the best of the bunch. Great web ste,ordering could ...

Great price - easy to order - these guys are great !!!! Saw them on Grabber - great reviews there as ...

Ridiculous place. Within one month the following happened twice: my item was in stock - until I ordered. First time few days after they charged me they simply stated it's discontinued and refunded my money. Now it happened again: the item magically ...

Best price I could find, received it in two days with free ground shipping. Email verifications were ...

I am a first time buyer at Ebuyer and they have me hooked. Their customer service is excellent and you can't beat the prices. I received my tracking fast and it was a great experience!!! A++++

I LOVE my new Sony flat panel monitor. Ebuyer.com had the best price anywhere, and they gave an estimated delivery that was 10 days from purchase, however, it arrived only 5 days after purchase. YAY! Love it!

Searched the Web for the best price on a HP 7960 printer. Ebuyer had the best price, $253.89 with $8.85 shipping, total $262.74. Usually buy at Newegg. I gave Ebuyer a shot. Ordered on 4/21/04, received order confirmation the same day. Received confirmation that printer had shipped the next day, 04/22/04 with shipping tracking. Received the printer the next day, 04/23/04, and this was standard ground shipping, FedEx ground. Printer was packaged in manufacturers standard box. Hats off to Ebuyer. Printer is excellant. It's a real pleasure to do business with a firm like this. I give Ebuyer a 10 in all areas, price, ordering, communication and speed in shipping.

Extremely fast service. I ordered ground shipping and it was delivered the very next day. I am very pleased to say the least!

WARNING!!! Many items are sold "as is", even new ones. You cannot return them, even if unopened. I am very disappointed in Ebuyer they need to be more clear about their policies warn consumers. They are a dis-service to the internet, as from now on I am more inclined to buy from local stores, where I know I can return products.

We recv'd our order much faster than we expected, but I wouldn't expect warm-fuzzies.

We wrote in asking about one of their warranty packages and recv'd no response.

Also, just FYI, the price on Epinions was a little less than what was showing at their site. When I inquired about it, they said that the price at the site was the correct one, but then they changed it the next day. ?? Well, the change was in the consumers' favor, so that was all right!

First class from start to finish. Prompt delivery, correct product, delivery tracking, I don't know what more I could ask for.

Ebuyer worked out great for me. I was immediately sent an order acknowledgment email and then sent an order shipment confirmation the next day. Item was delivered sooner than stated. I have nothing but good things to say about Ebuyer.

The minute I received my order confirmation, I saw I had ordered the wrong item. Immediately I attempted to cancel the order. You can phone them after you have received your order and not before. You can use their E Notes to contact them, but you have to log in before you can do that. At this point, they had sent 2 order confirmations to my email address, and yet it was not recognized by them as a correct log in! After trying to log on for over 24-hours, I finally got through. I explained what had happened, and their reply was that after I placed the order, I had 1 to 2 hours to cancel. I explained again that I couldn't get through but they didn't care.
Do yourself a favor. Save yourself the frustration. TAKE YOUR MONEY ELSEWHERE!!

AWESOME PLACE TO BUY FROM!

One of the best! Almost as good as newegg, but NO SALES TAX! Californian's should shop here! Quick delivery since they're close, but no sales tax since they're not located in California like everyone else!!

I've purchased over $1000 in merchandise from eBuyer within the last 2-3 months & so far I couldn't be happier with everything from selection to service & some of the best prices!

They're a Godsend since most other great online stores located in California must charge Sales Tax & East cost stores can take 5 days or longer for delivery because they're 4000 miles away.

Extremely quick delivery, good tracking notification. Best overall prices including shipping. I highly recommend ebuyer. I purchased a wireless microsoft router and an hp printer on a Wednesday and received the router on Friday (printer was shipped on Thursday so I expect it Monday.

Quick, fast & easy! No problems what so ever. I was skeptical at first reading some of the bad reviews, but it was a great price so I had to try. I ordered a Sony Clie on Tuesday and it arrived Thursday by UPS. The site provided a step by step ladder of where your order is at any given time. After it was marked shipped they provided a tracking number so I could monitor the status. I would definitely shop here again and would recommend it to anyone who asks!

I am an occasional shopper and go for price all else equal.

Ebuyer is on my list after two successful purchases...a wireless mouse and a router...no hitches and best price Shipping tax combination

I placed an order with Ebuyer.com and was later informed by automated email that my credit card charge was not approved, no specific explanation given. My credit card account is active and in good standing. I went to "my account" on the Ebuyer.com website and substituted info on another credit card. Ebuyer.com's site proclaimed that the charge would be approved or not within the hour. I also left an "e-note", Ebuyer's preferred communication tool, asking why my first card had been declined, and when my order would ship. 18 hours later, my second card had not yet been cleared--still in progress. Same with the e-note--not yet read by Ebuyer.com staff. Fed up, I canceled my order. If I can't communicate effectively with Ebuyer.com regarding complications while ordering, what kind of luck would I have afterward, if the product was not delivered or it was faulty? Life is too short for this!

EXCELLENT, 100% recommended.

I ordered a Sony VAIO backpack, the PCGACCP2. Payed half the price for it. shipping was supposed to take 3 to 4 days, got it the 2nd day.

Accurate, fast and easy.

I ordered a Canon MP780 Printer from them. My address information with my credit card company is correct, and always has been.

They emailed me a week later informing me that my item did not ship because they could not verify the address I provided for my credit card, and wanted the 800# on the back of the card.

I called my bank's customer service to ensure that I was providing the correct address to the merchant. It was correct down to punctualization and capitalization, as I read it to them. I have also used almost 20 other websites to order products from with no glitches.

I gave them the 800# and then they emailed me again saying that they needed the customer service number, (which was NOT the 800# on the back of the card)

By the time I got it all sorted out my bank was closed for the day, and they instructed me to try again tomorrow. After this, I decided to go through a different store.

I'll pay a dollar extra to avoid this kind of stress. Avoid at all costs.

Bought a Sandisk Ultra II Compact Flash Card and everything went very smoothly. I was impressed that once I placed my order their stock number reflected that real time on the website. I would definitely buy from them again. Rated their customer service average since I didn't need to call them or speak with a person and there is no N/A selection available

Awful. Do Not Do Business With This Group. First, we never received confirmation of our order via e-mail (we should have known then). The only way to get an update was to go to the EBuyer web-site (takes time). I went to the site a week later and learned that our order was to be received a few days later. After it didn't arrive, I went back to the web-site and learned that the order had been canceled; although our credit card was charged. THERE IS NO TELEPHONE TO CALL. You are at their mercy. They never sent us an e-mail.

We've placed plenty of internet orders ... and have never experience anything so irresponsible.

I ordered a Sony Media Stick on 12/19 and received it on 12/23, paying $1.50 for shipping. I received a new item as ordered at about the cheapest price that I've seen, including Ebay. I would use Ebuyer.com again without hesitation.

Until a few months ago, I've used Ebuyer.com (US)for the last 4 years and have never had a problem with them. Normally the items will shipped sooner than advertised and they have great selection of inventory.

Ortder is fine and I've only once had a the experience of the item being out of stock as soon as placed my order (2 yrs ago), but I ended with better and current product from the same manufacturer.

I will continue to shop there as long as they maintain their high ratings.

I have ordered a camera case from Ebuyer.com which was due to arrive in a week. When the item I'd bought didn't arrive, I tried to check the status of my order. Although I have an e-mail from Ebuyer with the details of my order, there appears to be no sign of it whatsoever, i.e. it is as if my order does not exist. I am still waiting for an answer for an e-note I have sent to them (it's been 3 days already) and until this one is closed (if ever)there is no other way of contacting them since their expensive phone line is always busy.After reading so many complaints about them on online forums and review sites, I am surprised this company is still allowed to trade. Definitely to be avoided!

Ordered a product from Ebuyer via their Web site on a Thursday afternoon. Their inventory claimed six in stock. Paid $14.75 extra for what they called Priority Overnite shipping. Thursday evening I tracked status of shipment and they stated that package would arrive Monday! Four days later is not priority overnight no matter how they spell it.

I canceled the order Friday afternoon. It still had not shipped.

Order on late friday for 2 day shipping and after more than a week later I still have not received the item. I called on thursday, the reps said they just received the item from the manufacture and promised to send it that day, but yet to recived it. I will not buy from this store again.

This is the first time that I bought a TV online and it was a PERFECT experience. The ebuyer website was easy to use and they sent me numerous emails updating me on the status of my shipment. Also, my TV arrived 5 DAYS EARLIER than they promised.
I had a question about a feature of my flat screen Sammy so I called the 800 number and their customer support was extremely helpful and polite.
I cannot wait to shop there again.
I recommend Ebuyer to everyone.

Ebuyer not only shipped a 97 pound laser printer to the wrong address, they refused refund the $72.71 shipping charge or help it get it shipped to the correct address, and offered me $20 credit for in "inconvenience!"

BAD BAD BAD Refund response. Denied my refund request for a product that would not perform because it was 1 day past 30 from the ship date even though I did not receive it for several days after the ship date. Talked nice on the phone but kept delaying a response until the CE "NO" got around to it. The supervisor was probably a BOBBLEhead like on the commercial.

I would never buy another product from them and will tell everyone I know that buys on line to avoid them.

I have ordered several products and am very happy with the products and their service is great. They answer the phone quickly and are very helpful. I will continue to shop at ebuyer.com and tell all my friends about them also.

I Ordered a flat panel monitor, Samsung Syncmaster 191T silver on Monday afternoon. It arrived at my home in Southern California on Thursday and I am very happy with the product and with Ebuyer.

I called their support line first to ask about the availability of the product and they were very quick and helpful. After purchasing the product online they are extremely quick to respond by email and their site is very easy to track the shipment progress of your package. Probably one of the most comfortable and impressive purchases I have made online. I will be back to purchase again.

I had a great experience with ebuyer. Friendly service and speedy devivery. I ordered sony headphones for $157 almost half other merchants. And no out of stock if you don't buy add ons like at starlight camera and others.

I was so happy to see their extremely low prices at first. I wasted half a day at ebuyer.com and thought I found good deals. I sent them price quotes since I wanted to buy in quantity. TO MY BIG SURPRISE, I HAVE TO PAY LITERALLY OVER $2,900 SHIPPING FOR AN ORDER OF $585. I then tried to order another item priced at $23.07 and the shipping cost to get the order was $10. Their prices are totally misleading. It's just a waste of time. Don't be fooled.

I purchase a Lexar Jump Drive from ebuyer. Their price was the lowest I could find, the website is easy to navigate, and delivery was quick and cheap! I will definitely shop here again.

Excellent. Had best price by far. Easy ordering, arrived mint condition super quick, well packed. Brand new sealed in box, as advertised.
Highly recommend!

Ebuyer has a great site. It was very easy to navigate and the shipping was very fast. Will shop here again for sure.

Best price and extremely fast delivery. I bought a Cannon Imageclass 320 copier on Friday, January 23 the approximate delivery date was the first week of February (I went for the cheapest delivery method) and received it on Tuesday January 27 in a snowstorm. I will definitely use Ebuyer again. As far as the copier, it was easy to set up and very light weight. It has been easy to use as well. This replaced a 10 year old Cannon that was a real workhorse in my home office. I will stay with Cannon for my workplace.

No problems. Ordered Sony battery over weekend, received item on Wednesday. Item is correct, new, and name brand (not no-name replacement). The only sites with better pricing had terrible reputations, so, price was good. I'd use them again.

I placed an order for my Zen Micro at 5:00 Monday afternoon. I paid the $5.00 difference for 2 day shipping. By 3:00 on Wednesday I had my Zen. It was well boxed and came in the original shrink-wrapped packaging (definitely brand new).

I've read several negative feedback comments regarding shipping, customer service, etc. However, my experience has been nothing but pleasant so far. I haven't had reason to use their customer service department yet, so I can't comment on that.

I would suggest that you write down your order confirmation number and print it out as well because the promised order confirmation e-mail never came (although since you've already registered your order information is stored in their system so this is really not a problem).

Ebuyer definitely had, and still has, the lowest overall price around. Just check out their site directly, the prices are actually lower than what you'll see on Shopping.com.

I would DEFINITELY buy from them again.

Have used this company for years and apart from the odd glitch always found their service acceptable. As of now I wouldn't recommend this company if it was the last company trading. Accepted my order, took payment, emailed me to say it was shipped. Emailed me a couple of hours later to say, whoops we couldn't fill your order, so we've canceled that order and created a new order for you, but you can cancel if you want?
After waiting 5 days for the items to be shipped this isn't what I expected from ebuyer, but sadly it now seems to be their norm from what I can see from other posts here and elsewhere?

Where did it all go wrong ebuyer, you used to be reliable?
I've now got to try and get the bits I ordered locally as they are needed for a job i'm doing.
Until Ebuyers sorts itself out, avoid like the plague.

Poor show all round from a company that should lead the way!

Horrible! Low class operation. Orders a $400 item Dec 23rd, Delivery scheduled for Jan 5th. They send an email on Jan 5th stating its cancelled for 1 of 4 reasons? What good does that do me? Ever heard of the telephone people. They dont even have a phone number to call them on their site!! Good luck trying to navigate their slow website also. I couldnt even log in!

Third experience buying here, and have had ABSOLUTELY NO PROBLEMS. Their prices are consistently the LOWEST ON THE INTERNET. Sure the website's a bit tedious, they don't have a wide range of products in each category, and product information is usually a sentence or two copied from the manufacturer...BUT: they ship lightning fast, shipping charges are rock bottom, and their prices are the LOWEST ON THE INTERNET. What more could you want?
I have bought a CF memory card, a 19-inch CRT monitor, and now an mp3 player from eBuyer, and each transaction has been flawless. Best to use a credit card that bills to your shipping (home) address, and be careful ordering when they only have one or two of an item left in stock. Also, track their price on an item for a few weeks...if they have plenty of an item, prices do tend to drop. Watch for rebates and/or free shipping on some items.
My experiences with this e-tailer have been excellent and I recommend them without reservation if they have what you want, and you want to pay the lowest price and very reasonable (or free) shipping.

This is a well-run company - I will definitely shop here again. Great prices, accurate estimated shipping date, great transaction!

Wow! Got what I wanted, got it fast at a good price. Still shop there and look for their Logo when shopping Dealtime. I would recommend them anytime. Oh yea I just made my third purchase through them.

Actual shipping is 2.5X what they quote. Quoted $5.11, at checkout it's $12.20. This is called "bait & switch" which is illegal in every state in the Union. I wouldn't trust them any farther than I can throw them. And no, I'm not confusing this with taxes.

---- Update -----

I tried to contact EBuyer.com about this issue by email, I added a narrative about this in "Comments" because this is an "Express Review".

(Thanks Freak369, I didn't notice the "Update" option)

The ordering is a breeze, no hassle, straightforward and easy to complete. The delivery is two days earlier than the expected date, so it's pretty awesome. The package comes as expected- brand new. My overall satisfaction is a high 9

When I placed the order (Friday), the item was in stock.
When they processed the order (Monday-Tuesday), they were out of stock, and automatically cancelled my order.
Two days later (Thursday) I find out on their site that the product is in stock, yet shipment price is almost doubled.
Don't think that's a proper way of making business.

I purchased the Kodak Printer Dock for the 4000 series cameras. Not only did they had the best price, but when I ordered it, the shipping was supposed to take 5 days to arrive. I received it the next day! It was super fast! A very easy transaction. I would definitely recommend ebuyer.com!

Extremely fast service, merchandise as ordered--excellent pricing. They advertise "We Ship Via UPS", which requires a signature, but they have twice used FedEx, which leaves shipments sitting vulnerable on my porch without a signature.

This is the third item that I have purchased from eBuyer in the past year (Samsung 19" CRT monitor 997DF, 2 128MB Sony memory sticks and Belkin surge protector F9A1033-12) and I have to say all three times my item was shipped fast and it arrived undamaged.

I never had to use their customer support (thank God) so I can't compliment it or complain about it.

I had the same problem as someone else below. I placed my order, and never received a tracking #. I checked my credit card statement online, and they charged my credit card the day I ordered. I called a full week later and nothing had shipped yet but they fully charged me:

"We do not charge your account until the item is shipped."

Well ... I guess that's a blatant outright lie.

I'm still waiting. No order. No Tracking #. Customer Service said they'd call the warehouse, but no one called me back or emailed me back

Excellent Buying Experience! I ordered late on a Thursday evening and I received a new one the next Monday morning. Perfect! Great Screen, Great Price. I lucked out and got a great deal and super quick delivery. Hope the same for you!

I ordered a printer and was expecting it 3 days later. After 3 days I called only to get voice mail. I kept calling and leaving messages. Finally after 5 days they said the order was shipped. It was in stock and there was no reason for the delay.

Buyer protect yourself at all times. These bozo's advertised $6.09 shipping costs when in fact it was $12.39. Customer Service response was that "...you selected UPS Ground" and that is why the extra cost. When I responded with Ground as opposed to what, I did not receive a response. I'm not sure what was a $6.09 shipping method as no other cheaper method was an available selection. Also, it took them two days to ship the product. This is after they told me it would take 10 business days to get my product. Anywhere in the US is no more than 6 business days via Ground. I'm told I'll have a 20% restocking fee if I return it. They screw up and I get to pay for it. What a great deal. Snotty Customer Service on top of all that. I'm going back to ebay.

these folks are repeatedly wonderful. great prices, fast processing and early shipment arrivals. Best on the web, I always shop here first.

My experiences with Ebuyer have been great. I have purchased three things from them, and all have been received on or before the projected date they told me. They also have such reasonable prices that I will continue to use their services whenever possible.

I ordered a product. Like many people, my billing address and shipping address are different. My credit card is billed to our Post Office box, but Ebuyer only ships via UPS, and UPS doesn’t deliver to a Post Office box. Anyway, their website says that if you are shipping to any address other than your billing address, you have to contact them and advise.

I sent them the requested email and gave whatever information they wanted. I got my product very quickly, and there really wasn’t any problem. My only concern is having to take extra time to send emails because of shipping and billing address differences. On their website, it says they will only ship to your billing address, unless the shipping address is registered with the credit card company as a secondary address. It all seems confusing and stupid. I’ve purchased many things online, but never have I had a company what that type of policy.

I spent much time and effort researching the product I wished to purchase and send as a gift to my out-of-state in-laws, who are too elderly to shop for themselves. After going through the entire online process of registering, ordering, etc., I found that this seller WILL NOT ship to any address except that of the person placing the order.

What a ridiculous policy!

I ordered a Pioneer home theater system from this Ebuyer. Good price and no sales tax. The receiver was defective right out of the box. I find out after the fact that Ebuyer has no return policy on home theater systems and I'm stuck with it even though it's brand new and it's defective. I was told that I have to deal with the manufacturer for returns and of course, I can't return it, I have to get it repaired. It makes no sense to get a brand new item and have to get it repaired already. I would have been better off paying a little more and going to Best Buy.

LCD television arrived with defective on-off switch. Also, advertised by E-Buyer as being 17 inches (H) was actually 18+ inches and won't fit in area purchased for. E-Buyer refuses return of defective, mis-advertised product.

Just ordered from eBuyer for the first time and had a fantastic experience. I got a 5-disc Panasonic DVD player, model F87-Black for $115.52, which included tax and shipping. I ordered ground shipping, which was estimated to arrive on 1/4, but instead it is 12/23, and I just received my brand new player, one day after placing my order! The retail price of the player is $129.99, plus tax. I couldn't be more satisfied with this purchase.....great price, super fast delivery.

Ebuyer.com is great. They have good customer service. But what the really great feature is....They ship from all different warehouses in the U.S. I live in Chicago and they are in AZ I got my package the next day with ground shipping. I don't think you would receive your package unless it was back ordered in less then 2 or 3 days with ground shipping. On top of the shipping I had a billing ship-to address problem and the customer service cleared it up for me in a few minutes. Plus they have good prices.

Ordered a force feedback joystick at a VERY fair price. Received confirmation of shipping about a day and a half later. Told to expect delivery in 10 days, BUT THE ITEM ARRIVED the very next day! Checked to find out that the item was actually being drop shipped from my home town. A pleasant surprise just the same. Couldn't even find the item locally, due to the holidays. When I did find it, was much more money.

Had an extraordinarily good FIRST experience with this company. Prices were great for a peripheral I was buying and unbeatable for in-stock manufacturer accessories. My merchandise was received EIGHT DAYS before they predicted. I will go back again and hope my second experience is as satisfying. I am NOT an employee of this organization and AM a true veteran online purchaser for home and business.

BEWARE!!! RETURN POLICY NON EXISTENT TOUGH *#@% IF YOU ACCIDENTALLY ORDER WRONG THING. I OPENED ONE INK CARTRIDGE AND GOT STUCK PAYING FOR FOUR!! HUNDRED DOLLAR MISTAKE ON MY PART. GO ELSEWHERE

They have an excellent web page, fast shipping and cheap prices. A good new computer hardware warehouse on the net.

The absolute worst online buying transaction for me. EBuyer claims to have products in stock, but took 4 days to dispatch my order from their shipping source. Poor return policy--20% restocking fee on returned items. And additionally fees for returned memory products. My order shipped through FedEx. It has been almost 2 weeks. FedEx can't seem to locate my package and Ebuyer is of no assistance. Poor communications problem with Ebuyer. You can use your Member Name to log in, but not to send an Enote regarding customer relations issues. No email address to contact them.

My first time buying on line and yes very successful after to speaking with the customer support staff helping me log in away i went and bought my new lap top and delivered on time as they said GREAT.

Easily found toner I was looking for (at the lowest price I could find). Ordering was easy and Ebuyer provided excellent communication via email on the status of my order. Order received when promised and in good condition. Very pleased.

I bought a 19 inch BenQ LCD monitor from Ebuyer.com. I ordered it on Monday and received it on Friday. They had some problems with my credit card info and noticed me right away to verify if. For this purchase the shipping was free and there were no tax; an added bonus!

Bad experience got worse. I placed an order and THOUGHT that everything was going well. WRONG!!! Two week later, when the order didn't arrive by the specified date I inquired by calling them... NO ONE ANSWERED AFTER 5 MINUTES OF RINGING (no please hold or any of that). So then I sent an "enote", the only other way to communicate with this company. THEY LOST THE ORDER. So I decided to give them another chance. WRONG. It's two days later now and after multiple enotes trying to get the order processed, I suddenly get an email that they have CANCELLED the order.

Save yourself time and grief - STAY AWAY FROM EBUYER!

Fantastic selection - some of the lowest prices - lots of free shipping specials, and even when free shipping is not available, you are NOT gouged like other retailers.

Responsive customer service - asked for and charged for overnight but product shipped ground - emailed customer service and the difference credited to my card in the same day! Did the right thing when their error was pointed out - can't ask for anything more.

I clicked through to the website in order to purchase a copy machine. Instead of the $16.67 shipping shown, the shipping turned out to be $55.74. I did not order from them.

I purchased two cameras (D-link) at ebuyer. One of them was a 2nd day delivery and I paid extra for it but it arrived after 3 days. I hooked up the cameras and after a few days one of them stopped working. The manufacturer stated that it was defective. I had to ship it back to D-link and get a replacement after a couple of weeks.

Would not use again. E-notes system is useless and if you need to cancel an order (prior to shipping) they will not respond. No response to phone calls, either. Once canceled order was sent anyway. After canceled order was returned. I tried to use e-notes to let them know I was returning item to no avail. They kept writing emails saying they received the order but there was no return indicated in the enotes. After all of that they sent the order to me a second time....

I'm almost ready to report them to the Attorney General's office in their state of operation.

eBuyer does not stand behind its products. I bought a bluetooth adapter from them, which purported to work with Mac if you followed the link to the manufacturer's website. When I got it, and found it DID NOT work with Mac, they refused to refund my full purchase price. They demanded a 20% restocking fee, plus no return on shipping costs. I have appealed through my credit card, but I warn you. They weren't even pleasant about it.

Very professional and detail oriented.
Was very pleased to have received the items I ordered by their promised delivery date.
I certainly would buy from them again and I highly recommend them to anyone!

I ordered a Plexwriter Premium CDROM writer on a Tuesday and used regular shipping. It arrived already on Friday. The on-line ordering was easy and got completed very quickly. The product received was exactly what I ordered.

I received a defective stereo.
They would not allow for a return or replacement.
According to their "Customer Service", I must deal directly with Panasonic for a repair.
What a nightmare!!!
Shop here with caution. Never Again for me!!!

I went on epinions to search for the best price with a good seller. I'd chose EBuyer and my experience overall: very satisfied with my purchase. Easy & Fast transaction. It was delivered before my promise date. Bonus: GREAT PRICE.

This company appears to be a SHAM!!! false reviewers giving it a higher rating than it deserves. Buyer Beware! Read all of the reviews here carefully.

I order a surround sound system on Monday afternoon and received it on Friday afternoon. Not bad from California to Kentucky for $15!
I had no problems with them and would gladly use them again.

Fantastic !! That is my reaction to ebuyer.com. The recorder
was just what I needed and the delivery was FAST. I could not
want anything more from this organization. The only 'nit' that
I could have is that the Free dvd's included were -r's and
need to be + r's to work in the stand alone configuration.

This is a "bait and switch" company. They get you to look at the site by advertising a low-priced product, then they claim "out of stock" after you place your order with the low priced item.
Their web site has reliability problems.

Purchase of digital SD media was flawless, fast turnaround and I received what I ordered. I would consider this place again for sure.

They had the second lowest price with shipping on a small song mic I needed. I went with them after the first people (etronics) took over a week to tell me they didn't actually have it in stock despite what the site said. No such problems with Ebuyer; their webpage had real-time stock updates and the product shipped almost immediately. It came well packaged and works as expected.

I give a thumbs-up to Ebuyer .com. I purchased a Syntax LCD television and Ebuyer had the lowest price (and I searched everywhere, including Ebay). Delivery was real fast and yet I paid very little for shipping. The product is fantastic but I did have a problem with the manufacturers rebate. This is where I thought I would pay for not shopping locally but I was wrong. The rebate problem is too long of a story to tell so I'll just say I needed Ebuyer's help. I thought I would receive a sales-pitch as to why this was not their problem and instead I had a management member working with me. I was given his direct line (and I used it often). He stuck with me until the problem was resolved. Needless to say, I would buy again from Ebuyer and I strongly recommend them.

I ordered a Garmin GPS Unit on a Sunday. Had to call them on Tuesday to check up on the status of the order b/c their website still had it listed as "Security Check" which means "Your order is queued in our system and is waiting to be processed by our Order Management Team"... basically no one had gotten to my order after two business days. After calling, the status of the order moved to "Goods Allocated" which means "Some or all of your items have now been sourced from one or more of our available dispatch points. If all items have been allocated then a Confirmed Ship Date should follow shortly."... sounds good right? So then the status changes to "Payment Taken" which is obvious what this means, my credit card was charged. I now go into the site and the status is "Cancelled", and I get an email stating:

"Unfortunately the above product(s) is/are currently out of stock. Your card has been refunded and the item(s) removed from your order.
Regards
Ebuyer"

Well... thanks for the regards Ebuyer... It's funny how when I ordered the product 33 of them were in stock.

I just recieved my package about 5 mins ago. Opened the box and found that my item was brand new and well packaged. Site is slow at time. Shipping was good. Took 8 days to recive ( i live in Maryland ). Overall, i think the site is great! low prices, will shop again

I ordered an APC HS 500 UPS Friday afternoon and it was received via FEDEX the following Wednesday here in southern Illinois. The shipment tracking Ebuyer emailed links to the Ebuyer web site but it did not and does not provide any tracking information. The details are blank. I rate their performance as adequate.

Bought a 128 MB memory stick, it took 10 days to deliver, I could have walked to AZ and back to pick it up quicker than they delivered it.

I don't know about those with good experiences but my experience has been unacceptable. Despite the fact that the web site said the unit was in stock, it took 5 days for the order to change to shipping.

I emailed them twice about problems and both times received a notice that they would respond in 4 hours. What a joke! They finally responded to the first one after I complained and didn't tell me any more than I already knew. They still haven't replied to the second one.

I don't intend to use this company again. Their pricing is decent but their customer service is below poor.

They deliver fast, but if you are one of the unfortunate and receive the wrong product you are out of luck. Look at their fine print on RMA's. Try to get some sort of response from anyone and you will find out for yourself what a terrible shopping experience can be. Do yourself a favor do a simple search on google and you will find sites dedicated to hating ebuyer. The sites hold merit.

Wonderful! I ordered a 256MB xD memory card on Sunday, it arrived on Thursday! Fast, cheap shipping and the lowest price (including shipping) on Epinions! I would definitely buy from them again.

Buyer beware! Look to their return policy before purchasing anything from these folks. On some items there is a twenty percent restocking fee. On many items there simply isn't one! Or more aptly put...on many items they are not interested in dealing with any returns. You will have to look to the manufacturer. I purchased a Palm handheld from these folks. I was not satisfied with the unit and wanted to return it. Guess what? Palm is on that list of...sorry you'll have to talk to the manufacturer. Again read their return policy before purchasing. You may find yourself paying a premium should you desire to return something and find yourself unable to. Buyer beware!

I ordered a lens kit from Ebuyer on Sunday night, they were about 30% lower than Sony who makes the kit. The kit was delivered on Thursday. Order was accurate and securely packaged. Great job.

Bought a $320 MP3 player, but they shipped me an EMPTY shipping box. TOTALLY EMPTY!

They wouldn't answer my emails (they call them eNotes) and after numerous phone conversations with an incredibly rude woman, she refused to ship me my merchandise AND refused to refund my money!

I disputed the charge with my credit card company, but eBuyer (via Paypal) re-charged my card!

After months of headaches, I'm giving up.

EBuyer is running a scam: they send empty boxes, and victims can't prove the packages are empty.

SCAMMERS! CRIMINALS! STAY AWAY!

Bought a Linksys adapter. They had the best price on the Web,delivery was fast (7 days before anticipated delivery date) and shipping was free. Product was as advertised. Customer service for returning an item is poor. Very unresponsive. I'd recommend ordering from them as long as you don't need to return anything.

I bought an iPod on 3 December 2005.

I gave it to my wife for Christmas, but was unable to set it up until 21 January 2006.

It has never worked.

I sent an "enote" to Ebuyer.com requesting an RMA. They closed the enote saying my product was not eligible to be returned.

I tried sending it to Apple for repair, twice.

Apple has refused to repair it because they say Ebuyer is not an authorized Apple reseller and that Ebuyer bought the iPod in July 2005.

It appears Ebuyer sold me a $236.45 iPod that has never worked and can not be repaired.

I purchased an 80GB La Cie external hard drive on Wednesday, it arrived on Monday. Great price, and it works great. I'm 100% satisfied.

"When I received a Monitor from them that was advertised as "New", it arrived in an open box missing some of the parts. I contacted them about obtaining the missing parts, and their first response was (quoting): "Yes you should Babel to git it from vewsonic just let them know what happened." It's not that they are illiterate, its that they shipped me an incomplete order then tried to pawn it off on ViewSonic. I called their 800 number to complain and they reassured me that it would be taken care of immediately. Over a month later, I received this response: "I am sorry but View sonic is not an item the Ebuyer can accept for returns. Please contact View sonic directly." The order is still incomplete and they are betting I won't do anything about it. I will never order anything from this company again. I would recommend that you find another company to do business with. "

They do not pay for shipping on defective items. If they send you a bad item, you have to pay the shipping cost to send it back to them. It's rather annoying.

If you are unlucky enough to receive a bad part, be prepared to shell out some $ to have it replaced or returned.

Awesome experience with e-buyer!!! Would definetly buy there again. Prices were top notch, as well as the customer service you get in return! The component I ordered was at my house within a few day's. Ebuyer in my book gets a 10+ rating.

Where I buy from is based on "CUSTOMER SERVICE". "A plus" here. I always call customer service as a 1st time buyer to a site. This is like extra insurance for me. This guy was helpful, informative on my product and on the company's procedures. I didn't feel rushed or brushed off the phone. We were done when I was done. To make sure this wasn't a fluke, I tried it again with another person. Again, she was also great. Oh yeah, the price of BENQ PB6200, was the best anywhere. The most popular sites didn't come close to their price. And I got free shipping.
This is a site I will always check out 1st.

The box that my purchased was shipped in was in the best shape I've ever seen come through shipping... however when I opened it the manufactures box looked like it was hit a few times with a baseball bat. What kind of company ships damaged items!? On top of that I had to pay for shipping the product back! Not to mention that it takes them another 10-12 business days to process your RMA and send you a hopefully intact product. I'm ticked to put it lightly and will never order from them again!!!!!

I ordered a Antec mid tower case from Ebuyer.com late Saturday afternoon.I come home from work Tuesday and its at my door.I had my product before i had a e-mail confirming dispatch.NOW thats fast.Good job Ebuyer.First time I used them and they have my vote.Ebuyer had the best price so I gave them a shot and I`m very happy I did.My case and its box was in excellent condition.

Once again a person who was shopping for the price and trusting a company to deliver. I simply purchased a computer bag and simply paid to have it mailer via Fed Ex. But oh not so simple. I track the package for 5 days and then find out it's lost. So I call Ebuyer to report the package never made it to it destination. The lady emails me a form and request me to sign it and they will investigate it. Now I have no bag, no refund and I'm NOT happy. I guess you can Sum it up with DO NOT BUY FROM EBUYER.

Good looking site and there it ends.........
Submitted card details and there was probably an error on the number which caused a payment authorisation to be denied. Tried to use the "Change payment" option to re-submit but I was continually looped back to the "View Order" page instead of re-newing the details. I continued to try through the next day and logged an E-Note to sales / order tracking to no avail.
Gave up and ordered elsewhere without problem and for less than 1.00UKP more.
Avoid the bad service and systems.

Put together an order worth $65 of computer accessories weighing 3 pounds. When i got to check out, they tried to charge $35 to ship via one-week ground delivery. I thought it was a bait-&-switch, but luckily called them. The customer service person was very nice, and said that their freight calculator gets buggy when you order lots of items and they then could come from all sorts of different warehouses (i had 5 small items). We did the order while she was on the phone with me and she manually changed it while i was still on the phone so my shipping was just $10.

Also, the site was very slow, but this was in part b/c they had just sent out an ad to 5 million customers. The prices were definitely lower than their competitors, and apparently they make a ridiculously thin profit margin. I'd believe it too.

Awful, unresponsive customer support, sold us Japanese market product, refused to exchange for US product or issue refund, even when product was unopened. This business is a SCAM. Run, don't walk, to another vendor.

same sort of problem. I ordered a plantronics headset and a lifter for the phone receiver. I received the headset and not the lifter. they want me to ship them the headset back then they will ship me the headset and the lifter. I figure after i ordered this headset it will be a month before i receive what i ordered. I asked them why dont you just send me the lifter and we will all be happy. they they said i could pay for another lifter then ship back the headset and they would credit my account when they received it. i said no you already screwed up my simple order i have no reason to trust you with multiple credits to my card.. All they had to do was ship me the lifter but they would not. I was planning on buying 9 of these for a total cost of 1989.00 but now i will pay more to get them from a company with integrity and a real customer service department.

BUY ELSEWHERE! Ordered Linksys wireless access point and bridge. Ebuyer shipped me a mouse instead. When I called customer service, Ebuyer claimed I was a liar as their superlative shipping procedures conclusively proves I am liar and the Linksys equipment was actually shipped. Ebuyer's baseless accusations are entirely false. I ordered $378 of Linksys wireless equipment and was shipped a $10 mouse! Supervisor threatened adverse legal action if I filed a fraud claim with VISA. This seller is a mess!

I bought a Compact Flash Card at Ebuyer. Not only were they the cheapest, but the delivery was super fast. I received my product two days only after purchase when it was scheduled to take a week and a half. Excellent experience!

I bought a Samsung SyncMaster 910T. It arrived within 2 days of placing the order with my choice of free ground shipping, so response was excellent.

Ebuyer's price was the best, shipping was free, and they did not charge me state taxes. However, their return policy for LCDs sucks (NO returns, you must deal with the manufacturer). If the monitor was DOA, they might deal with it, but my problem is that I thought this would be a great monitor but it is only OK and I'm not happy with my purchase--not Ebuyer's fault, but I'm stuck.

My recommendation is to make darn sure you want the item that you order from Ebuyer, because, even if they allow a return, they want a 20% restocking fee. This is pretty common among web vendors, but it is still a lousy return policy.

DO NOT SHOP AT THIS BUSINESS.

I PLACED AN ORDER FOR AN HP SCANJET AND PAID FOR NEXT DAY DELIVERY BECAUSE I NEEDED IT FOR MY BUSINESS. I WAS DEPENDING ON THE PROMISES MADE IN THE WEBSITE OF THIS VENDOR. THE VENDOR FAILED TO CONTACT ME AND FAILED TO EVEN PROCESS THE ORDER, WHICH LEFT ME WAITING WITH NO DOCUMENT SCANNER FOR MY BUSINESS. WHEN I CALLED THEM ASKING WHERE MY EQUIPMENT WAS, THEY SAID, THAT IT HAD NOT BEEN PROCESSED AND THEY HAD NO EXPLANATION. WHEN I TOLD THE SERVICE PERSON THAT THIS WAS UNACCEPTABLE BECAUSE I HAD PAID THE DELIVERY PRICE FOR NEXT-DAY DELIVERY, SHE TOLD ME "WELL, YOU HAVEN'T PAID ANYTHING YET, BECAUSE WE HAVEN'T CHARGED YOUR CREDIT CARD YET." WOW. THIS BUSINESS IS BAD. I IMMEDIATELY CANCELLED MY ORDER ADVISING THE SERVICE PERSON THAT I WOULD WRITE THEM A NEGATIVE REVIEW. PLEASE, DO NOT GIVE THIS VENDOR YOUR BUSINESS. TAKE YOUR BUSINESS ELSEWHERE.

I ordered a Creative Nomad MuVo2 for my husband for Christmas. The order was placed 12/5/04 and supposed to be delivered by 12/15/04. To my surprise I received it on 12/7/04. It's exactly what I ordered and they had the best price plus a $50.00 rebate. I haven't opened it yet since it's a Christmas present, but so far I'm pleased with the service.

My 1st complaint buying on the web.
1st: You can't order by phone.

2nd: I ordered 1 hr later (same date) something different from newegg.com
While eBuyer was still fiddling around with verifying the ship-to address; newegg already had the product shipped and delivered to my front door.

3rd: Customer service is just horrible. If u have a problem you can wait forever to get it solved.

4th: Just because the product is shown on their web site does not mean they have it in stock. You won't find out that the product is out of stock until you've ordered the product. That means you've wasted your time signing up and ordering.

5th: Took me over an hour to sign up because their web site is soooo slow. 2 to 5 minutes waiting until eBuyer.com responds to a click. [And I'm on fast cable too.]

Just a bad experience not worth the few dollars saved. Save your aggravation.

I ordered a Sony HVL-F32X flash, Sony ACC-CFM combo package of camera case, lens protector, and spare battery and also a SanDisk 256MB Memory Stick.

I found them at almost the lowest price of anyone, and although I received them a day later than I expected (after paying for 2-day FedEx) I got the merchandise I ordered as advertised with no problems whatsoever.

I will not purchase from Ebuyer again. Shipping was HORRIBLE, FedEx couldn't get my address correct (never mind the fact that I have lived there for 5 years). After MANY calls, false info, Ebuyer customer service hanging up on me twice & runarounds Fed Ex admitted the package was lost. E buyer refused to ship another product until an investigation can be made (excuse me I'm not the one who lost the package). They still have not credited my credit card the money.

With shipping included they had nearly the best price I could find on my item. Places with lower prices couldn't ship the part immediately. They were very fast to ship the product.

They do not follow through on rebate, status or re-submission. Cheated me out of a $25 rebate on an SMC router.

Easy to order.
Fast delivery.
Delivered wrong item.
Refused to reimburse my return shipping.
Were not going to refund the cost to ship the wrong item to me in the first place if I hadn't complained.
Withheld information that they would have paid return shipping if I had complained before I shipped.
This is a scam.
They must have very poor warehouse controls if they ship the wrong item to begin with.

I used the Froogle.com search engine to look for a specific computer case and video card. The best prices (including shipping) was from ebuyer. I felt a little uneasy ordering from ebuyer since I have never heard about them, but I went though with the order anyways. I recieved my video card 3 days after placing my order and I recieved my case 5 days after placing my order. Everything came in perfect condition and in a timely manner. I also did not have to pay tax since I live in California. I definitely recommend this site, but according to a lot of people, returning defective or unwanted products can be a hassel. Nevertheless, good service.

I have negative experience with Ebuyer.com.

Watch out for their return policy which will hit you with 20% restocking fee even if you never rip the shrink wrap off the package you get. Recently I ordered an Acer laptop but changed my mind two days after placing order (haven't even received the parcel). No dice to return the lappie -- 20% restocking fee made me stuck with Ebuyer's product. Extremelly dissapointed.

Never again I buy from them. Should have bought from NewEgg or Amazon...

Item was listed in stock. Order was placed on a Thursday got a confirmation email that my order will be processed. Did not get any response for a whole week regarding shipping of my order, then on Friday of following week received email that they are over sold and my order was canceled. Total waste of time, I don't think they have any item in stock, but will list it as in stock, so you will place your order.

Returning a broken item is a incredible hassle. I have never had to go through through such steps and communication ever before. They will make every attempt not to honor their guarantees. If you buy something. Keep every paper, every tag, all the packaging, every twist tie, and pray that it works consistently.

I will not purchase again solely due to their return policy.

On 5/15/04 I placed an order for a SD card. My Visa was charged and on their website it showed the order as "invoiced" with a USPS tracking number and a ship date of 12/31/1969. The USPS website stated that they were told to expect a package to ship but was never received. After 6 days and three e-mails (they keep saying it was shipped, still no indication on their site that it ever was) I was e-mailed a claim form to print out, sign and send snail-mail to their claims dept for investigation.

I have done a great deal of business on the net and have NEVER seen anything like this.

In my opinion this could be a sign of financial problems (possibly can't pay their suppliers?). I absolutely can NOT recommend using Ebuyer.

This was my experience Ebuyer.com I hope it helps.

Delivery speed was average
Order accuracy is Very Poor. Do not order from this site.
Customer Service is Poor.
My overall satisfaction with this site is terrible.

I ordered these two gamecube games from their company and they send me these 2nd grade computer software. How the hell can you screw up on the order? I don't know. I tried calling customer service and they wanted me to go through this tedious process of returning them back to UPS.

I don't drive and there's no UPS in my area. So now, I'm screwed with these two jumpstart software for 2nd graders. Do not shop at this site unless you want to go through the hassle of returning items and calling them.

Im a national newspaper journalist on technology with 12 years experience of IT, and it takes a lot for me to get frsutrated but....

EBUYER... Appalingly bad company (UK)

VERY bad customer care verging on total indifference.

Incorrect orders, cancelled orders ignored and money still taken. Purchase policies that contradict what the sales people say, and sales staff that contradict what your account info says.

Awkward cumbersome process to recover your money (Like getting blood out of a stone)

DONT BELIEVE the good reviews on this site.. Look how many of them have "strangely perfect" 100% ratings in each of the categories. I understand that they have employees writing good review to try and water down all the bad ones!!!

Amazing huh?

Order was canceled for no reason. Claimed out of stock. Live stock update showed 1 in stock when ordered. Stock status went to zero after placing order. Several times after placing order live stock update claimed it was in stock. But never shipped finally they canceled the order without any correspondence.

Horrifically incompetent.

IMO, they need to shut down and completely retool their store, if not their entire system. They sent me the incorrect item, which I had to then return, and I never was able to get the product at all. They did refund my money, and were reasonably courteous, but that's where the (semi) positives end.

I received several emails that were totally out of left field, including one including this gem: "Our website was incorrectly put on our website. We can only issue a refund at this time."

If that means they made a mistake by ever launching a website, I wholeheartedly concur.

Ordering was quick and painless, and product was delivered in excellent time. Happily, didn't need to contact customer service. Best price around for this item.

Great selection and prices. Actually got the item before it was expected to arrive. What else can you ask for from an online company?

Best Price, Selection and shipping charges. I got the right product for the right price right on time. Great online store!

I purchased a PSP from eBuyer for a Christmas present but it was defective out of the box. It has multiple pixels that constantly remain illuminated white--it's like playing games and watching movies in a snow storm! When I tried to return it, ebuyer told me it was classified as an "all sales final" purchase and they would not exchange it nor refund it. They claimed Sony would repair it under warranty but Sony says that pixels remaining illuminated is a "normal" issue with LCD screens and it is not covered under the warranty. eBuyer won't take it back; Sony won't fix it! So unless you want to get stuck with a broken device with no hope for exchange, repair or refund, avoid eBuyer like the plague!

I ordered flash from them and I received it in no working condition. They refused to exchange it. They said "contact Sony for repairing it". Never buy from them.

The Canon Scanner I purchased from Ebuyer arrived poorly packaged- flimsy box, no styrofoam or packing material. The brand new scanner, not suprisingly, was broken upon arrival. Ebuyer said that they would not replace it; I had to contact Canon; even though they are at fault,not Canon. They got the money, Canon has to replace it. What a crooked company. DO NOT PURCHASE ELECTRONICS FROM EBUYER!!!!

Purchased a Sony bluetooth headset DR-BT1 on 9-7-05. Ebuyer delivered within 7 days. Product arrived broken (mic broken off from earpiece) and unuseable. READ THE FINE PRINT from ebuyer on returns. SONY and most electronics manufacturers is an all sales final deal regardless of defective products or DOA conditions.

Ebuyer gave me a SONY number to call which turned out to be a roofing company in California!! I tracked down 4 other SONY numbers myself and no one knows who supports this product.

Ebuyer is NOT someone you want to do business with. Buy from Amazon, and be assured if you have a problem your vendor will take care of it.

Great Website Got my stuff fast and didn't have to pay for 2nd day or overnight and the product worked great no problems at all. If you need something to do with a computer this is your store.