Ebuyer.com (US)

Horrifically incompetent.

IMO, they need to shut down and completely retool their store, if not their entire system. They sent me the incorrect item, which I had to then return, and I never was able to get the product at all. They did refund my money, and were reasonably courteous, but that's where the (semi) positives end.

I received several emails that were totally out of left field, including one including this gem: "Our website was incorrectly put on our website. We can only issue a refund at this time."

If that means they made a mistake by ever launching a website, I wholeheartedly concur.

Ordering was quick and painless, and product was delivered in excellent time. Happily, didn't need to contact customer service. Best price around for this item.

Great selection and prices. Actually got the item before it was expected to arrive. What else can you ask for from an online company?

Best Price, Selection and shipping charges. I got the right product for the right price right on time. Great online store!

I purchased a PSP from eBuyer for a Christmas present but it was defective out of the box. It has multiple pixels that constantly remain illuminated white--it's like playing games and watching movies in a snow storm! When I tried to return it, ebuyer told me it was classified as an "all sales final" purchase and they would not exchange it nor refund it. They claimed Sony would repair it under warranty but Sony says that pixels remaining illuminated is a "normal" issue with LCD screens and it is not covered under the warranty. eBuyer won't take it back; Sony won't fix it! So unless you want to get stuck with a broken device with no hope for exchange, repair or refund, avoid eBuyer like the plague!

I ordered flash from them and I received it in no working condition. They refused to exchange it. They said "contact Sony for repairing it". Never buy from them.

The Canon Scanner I purchased from Ebuyer arrived poorly packaged- flimsy box, no styrofoam or packing material. The brand new scanner, not suprisingly, was broken upon arrival. Ebuyer said that they would not replace it; I had to contact Canon; even though they are at fault,not Canon. They got the money, Canon has to replace it. What a crooked company. DO NOT PURCHASE ELECTRONICS FROM EBUYER!!!!

Purchased a Sony bluetooth headset DR-BT1 on 9-7-05. Ebuyer delivered within 7 days. Product arrived broken (mic broken off from earpiece) and unuseable. READ THE FINE PRINT from ebuyer on returns. SONY and most electronics manufacturers is an all sales final deal regardless of defective products or DOA conditions.

Ebuyer gave me a SONY number to call which turned out to be a roofing company in California!! I tracked down 4 other SONY numbers myself and no one knows who supports this product.

Ebuyer is NOT someone you want to do business with. Buy from Amazon, and be assured if you have a problem your vendor will take care of it.

Great Website Got my stuff fast and didn't have to pay for 2nd day or overnight and the product worked great no problems at all. If you need something to do with a computer this is your store.