Very easy to order from the website. I was very excited that I found a game I had been interested in getting, and it was available at a very low price. Family Video confirmed then order and shipped the product very fast, however they sent the wrong ...
Terrible customer service and misrepresents stock by nod6328 ,Dec 12 '06
BUYER BEWARE! FALSE ADVERTISER. They list items as “IN STOCK: This product usually ships within 1 Business Day.” But they are not in stock. Once you order they take 5 days to email a notice that the item is on back order. At the same time they still list it on the site as IN STOCK. Ted at the orders number says they update the site daily. This means they intentionally list items as in stock. This generates sales but falsely. All they will do for you is apologize but they won't accurately update the site. After they waste a week of you time. You can't trust them to fulfill their obligations. The price may look good but that's worthless if they can't provide the product. It's a sales scam.
Like I said, I don't have any experience of store until now, thats good enough. by lilman565301 ,Jun 30 '06
I don't have an experience from this store, but now I know that I should of, because the shipping and tax prices are better than some of the stores or sites I'v gone to, and I would say that good enough to write something even with no experience.
No tracking no's for my order. by myshipments ,Nov 26 '06
Ordered Cars DVD Widescreen version for $11. Actually pre ordered dvd got a $5 coupon and there price was the cheapest anywhere which I ended up paying $11. Seems like a good service but as of November 24th still have not received the dvd and the DVD shipped according to them on Nov 4th. There is no tracking number which to me is a big no no with any online service. I guess this is cheaper for them but how many movies are lost in the mail. They have replied to my one email telling me to wait at least 15 business days and then reemail them and they did give me $2 off. I have sent them an email stating again today and hopefully hear from them tomorrow. At this point, the shipping part is why I can't use them anymore, the tracking # would have made this a short wait on both sides since we could verify what was going on with my order.
very satisfied with the product and the service. Read more
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Jun 17 '08
fast,easy, and reasonably priced with low shipping rates Read more
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Jan 06 '08
Great Prices, Great Selection, Great deal on shipping cost! Read more
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Jun 17 '08
it had dvds i wanted and they weren't expensive. overall i liked it. Read more
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Nov 22 '07
My order still has not shipped and it has now been 2-1/2 wks since I placed my order. The online status shows in fullfilment which apparently means on backorder til right before christmas Read more
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Nov 22 '07
No complaints. Very good selection and service. Shipping rate is great. Read more
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Dec 28 '07
In short, it's been two months and I havenn't recieved my order. The DVD was listed as in stock but after two weeks of no progress or reciept of product I contacted them and was told it was back-ordered. They could have at least notified me. Poor service adn poor communication with consumers. I do not recommend them. Read more
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Jan 16 '08
It took a month to get my video. I tried to contact by email and that did not work, I received no response. When I finally found a phone number to call and got someone to take care of what was called a "system gliche". Unfortunately I had to find the problem, not them. It would have been good business to give some incentive for a future purchase, but none was given. Read more
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Feb 12 '08
I have bought quite a few DVD's from Family video. I have found movies on their web site that I could not find on any web search and they were very reasonably price. I will always look on Family Video web site for movie that I want. Thank you! Read more
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Dec 26 '07
I tried to cancel my order and sent an email but heard nothing back from the company. I received my merchandise today and it is ready to be shipped back. We received one of what was ordered. Read more
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Feb 12 '08
They advertised shipment the next day, but shipped the first part of the order 5 days after reciept. The second part was backordered and took a few days longer, this I understsnd. The first part of the order taking 5 days is when 1 day is advertised, could be called false advertisement, but I simpley call it an utter Lie Read more
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Aug 23 '08
I am happy with the purchase I made and the service I received. The only problem is that this is a gift for my Granddaughter and her birthday isn't until the end of September and the return is only good for the next 30 days. Read more
I could have purchased and recieved this item quicker through other sites or gone to the store. It took 4 days just to process order beofre it was ever shipped. That time frame is just too long. Read more
Publication International Story Reader Thomas Video For use with the Publication International Story Reader Video+ (sold separately) Includes interactive book and cartridge Kids will love learning and p...
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, Nov 15 '08
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