FragranceX

I did not have a good experience with them. They had a low advertised price for the perfume they did not have in stock. I had to contact them after a week to find out they never shipped my order....

This is ridiculous. I ordered December 5 I have never had any shipment from the United States to Canada take more than two weeks. This has been three weeks. I am currently submitting an item not received claim through Paypal. They "guaranteed" ...

I placed my order on Friday, July 20th. I did expect for my order not to be processed until Monday so there was no problem to wait until then. On Monday afternoon I got an email requesting to confirm my international order by sending photo-copies of my ...

Customer Services is HORRIBLE!!! Today is 12/4/07 my order has not arrived at its destination.I tried to track the order via USPS tracking number listed on order but USPS didn't recognize it.Called customer service at FragranceX their tracking number ...

Great price, great communication, speedy delivery. Perfect product! Would recommend to anyone who loves perfume. Lowest prices I could find anywhere, in a size small enough to try for the first time. Love it!

Ordered 2 bottle of First by Van Cleef perfumes (200ml) and 1 bottle of Givenchy Gentlemen (200ml) aftershave. They sent me an email giving me the date of despatch and the items arrived within 2 weeks or so in perfect condition. Despite having a delivery charge of approx £9.50 for the 3 items and an unexpected customs charge of £12 they still worked out cheaper than buying of a UK firm. I have previously bought from Direct cosmetics but found this company to be cheaper but the delivery service does take much longer than a UK company.
Would use them again but watch for the customs charge can make them expensive. You will not know how much the custom charge is until they deliver the goods - BE CAREFUL!!!!!

Purchased an item from the UK.  It arrived 3 weeks later but carried a £12.50 customs charge.  I have now find the section on the website that warns you there may be a charge (no figures are quoted), but feel this should be mentioned at the time of order as Free Shipping to me was Free shipping.  The perfume has now cost me more than it would have done from the UK.

When I tried to email the support address my email was bounced back with the explanation that it was blocked.

Lousy customer service and lousy store. We never received our order and sent numerous emails. Finally today (28th) they sent a reply back. Said the item (Chanel No 5) had been damaged in shipment and they refunded our credit card. Well I will believe that when I see it.

Three weeks waiting for my wife February 14th gift.
THE ORDER NEVER WAS SHIPPED.
After telling me I should wait they told me they will cancel my order because they don't know when they will have available again the product.
I think is too much for a "trustee site"

I am an avid on-line shopper and found this to be one of the worst sites I have ever dealt with. Although I paid for express shipping, my order was sent ground and never made it in time for Christmas. Customer service emails went unanswered. There are many other fragrance websites with competitive prices that have MUCH better customer service!

I thought FragranceX.com was great when I first discovered the website. However, I ordered a product from them 5 weeks ago and I still haven't received it. It was shipped by air mail on 11 April 07, I think I will still be waiting for it in 2008. I will not shop from this website again and will also tell all of my shopping buddies the same.

Very slow. I ordered something a week ago and it still hasn't shipped, even though they emailed me that it would ship 2 days ago. Dissatisfied.

I made an international order for delivery to Kenya. I received an email saying the product had been sent, which included a USPS shipment log number. When I checked on the USPS site, the number did not exist.
I emailed fragranceX and they reassured me that it had been sent but must be held up in customs. I have emailed again, and got the same response. Don't really want to call, as the cost of the call will probably be more than the shipment.
That was two weeks ago, and still nothing. I think I have been cheated. Don't buy anything on-line from this company.

On august 28, I put an order on this company. Before putting the order, I called the sales person to assure that they have all the product I want to purchase. Soon I received an email that shows my order and a connection to check the status of this order. It seemed everything OK until today. One week passed, I haven't get anything from this company, even an email notification for shipping. So I decide to check the status of my order using the web connection. To my surprise, this company dropped half of my order, in addition to that, they charge my extra shipping fee!!!

When I tried to call them this evening, to my another surprise, they have sales person on line 24/7, but the customer support work very limited time. And the sale person reject to solve problem for you!

It sounds this company just want to get money from you, and they are trying their best to do that, no matter what method, even lying. Once they get your money, they don't care the customer.

Item ordered was not as described on website. Did some
detective work at Saks Fifth Avenue. Packaging and scent
were definitely not the same as product from FragranceX.com.