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GoVacuum

GoVacuum

Overall service rating:  Store Rating: 4.5
Reviewed by 1026 customers
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Overall Rating:Store Rating: 2.0
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Vacuum not available, it was missing a piece once one arrived. :(

by hchdeloye , Nov 17 '05
After much research, my husband and I finally decided to buy a vacuum for our hard wood floors. We looked for vendors mainly through epinions.com. We ordered a refurbished DC14 from their website, since on Epinions it was listed as "in stock". ...
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Overall Rating:Store Rating: 2.0
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Bad customer service

by skylla , Jun 11 '08
I placed an order for a 10-pack of vacuum bags. The order ships and I get a confirmation email. 3 weeks later, the order has not been received and the tracking number shows that the bags were last seen at the USPS. Mail can get lost, I accept that ...
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Overall Rating:Store Rating: 5.0
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Best Price and Fast Shipping!
by bchyspice ,Mar 20 '04
GoVacuum.com offered the Dyson at the lowest price on the net or anywhere in town. I loved the free shipping and additional savings on sales tax as well - total savings was around $100. I ordered my vacuum on a Sunday and received it on the following Friday. I was so pleased to get it so quickly! It arrived well packaged and was in perfect condition. I would highly recommend this merchant.
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Overall Rating:Store Rating: 5.0
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Great Service!
by jhmitch ,Apr 17 '04
Great service! I was extremely pleased by the free shipping and the price, plus, when the Dyson Animal was out of stock, they offered me an upgrade to the Dyson Full Gear vacuum at the price of the Animal. It arrived a day later. Very pleased!
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Overall Rating:Store Rating: 1.0
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Bait & switch is the tactic of this shoddy retailer.
by john_jennette ,Dec 08 '04
Bait and switch is the business of this shoddy retailer. The shopping.com advertised price is $50 less for the Hoover c-1830 vacuum than the price they were willing to sell for when you try to place the order. Also, they only answered 1 of 3 emails and customer service gets a recording most of the times I tried during the day. They would not give out contact info for the owner. NOT RECOMMENDED.
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Overall Rating:Store Rating: 1.0
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Horrible experience. False shipping notification, no cancellation confirmation. I do not recommend this store.
by rds7 ,May 14 '08
Horrible experience. Received shipping notification of items that *were not* shipped! Store made no attempts via email or phone to alert me of the error. I myself had to call them to verify the order. Turns out item was backordered, no other shipping notification would be issued (in their words "one was already sent"!! but items were not, ???, huh?) and no tracking number would be provided. I asked to cancel the order and they refused to provide me with an email confirmation of the cancellation. So right now, I am hoping my refund will actually come through. Oh yeah, I got "disconnected" after expressing I would rather have the cancellation...
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Overall Rating:Store Rating: 1.0
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Poor service, unreliable, rude!
by anony121 ,Oct 01 '07
VERY BAD! The item I ordered was not received within the time frame stated. When I called to inquire, the individual who received the call stated he would check into it and return my call the following day. He did not return my call, and when I called a second time I was told the item was no longer available. He then hung up on me. Very unreliable. Very rude. Poor service all the way around.
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Showing 1-7 of 7 reviews  

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Overall Rating:Store Rating: 1.0
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Aug 31 '03

Substituted an inferior replacement on their own initiative rather than lose a sale (Hoover G bag -- which appears to hold 1/3-1/4 as much). H bag is apparently discontinued but they shouldn't still advertise it on their site if they don't have it. Subsequently, vacuums24x7.com got me twice as many H bags for the same price by 2-day USPS.
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Overall Rating:Store Rating: 5.0
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Jan 30 '04

Received everything as ordered in a timely manner. Website easy to browse; check-out fast & simple. Will buy from again.
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Overall Rating:Store Rating: 4.0
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Jan 30 '04

i was pleasantly surprised with my search first of all to find the bags i needed and very pleased with the cost, shipment and speed of delivery.
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Overall Rating:Store Rating: 5.0
 
Apr 25 '08

Nice products, great shipping time!!
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Overall Rating:Store Rating: 5.0
 
Jul 04 '07

Web site was easy to navigate compared to other sellers. Very quick delivery.
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Overall Rating:Store Rating: 4.0
 
Jul 16 '07

After ordering the bags online, I thought they would be shipped within a few days. However, it was several weeks before they shipped the product. I ordered the bags on June 15th and received the bags in the middle of the week of July 4th. After calling customer service and inquiring about my order, they explained the situation that they only ship on a certain day and that I had to wait a few days before shipment. Overall, the experience was good - just took longer than I expected - though there wasn't really a desperate need to have the bags any sooner.
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Overall Rating:Store Rating: 4.0
 
Nov 09 '07

I've used this site before and I think I will again.
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Overall Rating:Store Rating: 4.0
 
Mar 10 '08

I chose to purchase from this merchant because of the reasonable shipping rates.
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Overall Rating:Store Rating: 5.0
 
Sep 21 '07

I will use them again in the future.
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Overall Rating:Store Rating: 5.0
 
Nov 06 '08

Exactly what I needed, sent exactly when they said it would be!
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Overall Rating:Store Rating: 2.0
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Aug 08 '03

The item was listed as in stock. When the order was placed, it was not clear that it was out of stock permanently (no longer being made). A follow-up e-mail yielded a promise to find some product, but nothing has materialized. The item is STILL listed on the web site as in stock.
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Overall Rating:Store Rating: 5.0
 
Jun 18 '08

Quick service, got what I ordered, no problems. Reliable merchant, I've used them before and will use them again.
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Overall Rating:Store Rating: 2.0
 
May 27 '07

I received an email confirmation tracking link. I went to it and it just had a copy of my order. There was no tracking. The order was place May 6,2007 it is now May 27th with no product and no way of findinng otu what is going on!!!
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Overall Rating:Store Rating: 5.0
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Mar 04 '04

Once I found a site that had the exact image and description of the part required, the purchase was easy. Delivery time was the next day - very satisfied with service
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Overall Rating:Store Rating: 4.0
 
Oct 20 '08

Generally good. Problem was with a promotion for orders over $150. I was supposed to get a hand vacuum free, and it was supposed to happen automatically. It didn't. The phone call to customer service was quick and solved the problem, though. They sent the hand vac, and I got it today, 10/20/08.
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Showing 1-15 of 1,019 surveys Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 ... 68 Next



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