GolfSmith

I ordered a Tommy Armour AyrTime 430cc Driver. The salesperson on the phone averred the item was in stock, but would ship three days later. The salesperson gave a confirmation order number, which can be used to track the item later. Three days passed and I queried their tracking web-page only to see this item was put on back-order. I then surfed over to their Home-page and displayed the item ordered and nowhere on that page displayed the item is either in stock, out of stock or back-ordered. However, if you click Add to Cart, then review Cart... it states: SHIP DATE five days later than the previously displayed ship date and this changes from week to week, implying to the customer we have it in stock, but we only ship on certain days. Golfsmith is very deceptive using this business pratice. DO NOT DO BUSINESS WITH Golfsmith. Use The Golfworks for all your club making items.

Terrible service, International customer one excuse after another, I would recommend carving some clubs out of anything you can find before ordering from here

My experience of shopping at GolfSmith could be described as nothing better than poor.  The lack of attention to details by the customer service representatives caused me to finally receive my customized clubs 2 months after I had ordered them!  I called the various representatives and each one gave me different answers.  The supply chain management / operations of this store needs to be completely reworked since it is currently very inefficient.  According to these posts, it seems that more than one person has received the same treatment as me, so future golf/tennis enthusiasts the only advice I have is to SHOP AT YOUR OWN RISK.

I purchased a pair of nike tennis shoes online and they arrived on time... but used! no like someone tried them out in the store.. but it as if someone had bought them, took them out side and played tennis in them. The sole was black, with creases and scuffs on the shoe. I was so surprised. So beware of getting used shoes as "new".

I was a bit shocked at how bad their customer service is.  I ordered an email gift certificate for father's day that didn't show up.  After waiting on hold for a while, they answered and fairly rudely said it takes 24 hours (which it had already been).  They said, "don't worry, it will process tonight at 8pm Central Time."  Are you sure I asked?  Absolutely, they replied.  After 48 hours it still hasn't processed and calls to their customer service line ring and then hang up... I've tried on both my land line and cell phone.  These people have truly lost it.

While on vacation I walked into the Parkmeadows store in Denver to find a bag and putter. Service help was spotty with 1 in 3 knowing or willing to help. I had to order a bag on their instore online computer myself and prepaid for birthday present. Deliver was supposed to be 7-10 days. 2 weeks later back from vacation still NO BAG?! 3 emails and 4 calls to customer service and finally a conversation to re-order the bag and re-start transaction. Delivery is promised in 3-4 days. Actual delivery is 7 days later. I called Michael Mason( management) to report this SNAFU, my disappointment and get a personal apology then he offers to send a dozen golfballs. Guess what I get, LIP SERVICE, a very late delivery and no golf balls. This is dismal service, disappointingly late product delivery, poor followup and cheap talk from customer management.

Don't buy online, they have sent me to collections for an order I never received. They keep telling they have credited my account yet it (the debt) has already been sold off to some third party collector. I am at a loss as to what to do about this...

Ordering from golfsmith has been the single worst experience ever. It basically took them 2 weeks to process the order and it might have been longer if I didn't pay attention to the status. When Icalled to see what was the status they never put the order in it just sat there in there system for two weeks. Would not use golfsmith again and don't recommend them to anyone. The customer service people don't know what they are doing and neither do their supposed managers

I will never buy from this online company. I Waited for a credit for 4 months from this online company. Had to get help from the golf club makers, which finally was resolved after a credit card complaint filed AND better business bureau inquiry. Do yourself a favor and please buy elsewhere!!!

Golfsmith is like a used car lot. People working there are either forced to sell badly or are just morons. Dont waste your time there.

What has happened to customer service at GolfSmith? I have found that there is none. I ordered a certain brand of golf ball, they shipped the wrong kind which I returned and now they refuse to correct their error. I have e-mailed customer service many times without getting a reply. I have asked for a refund of my purchase price and still they refuse to respond. This whole snafu has been going on for over a month. If I ever do get the golf balls that I ordered or a refund of my purchase, that will be the last dealing I will ever have with GolfSmith.

I would not buy ever again at this on line golf store. I cancelled an order, I was put on hold and then they said it was cancelled since they had to call one of their stores. So what happens a few days later the order is shipped. I called and again was put on hold and they said oh, the person at the store probably "didn't know what they were doing" and it was shipped. They said just refuse it from UPS. Also when I originally received what was advertised as a new driver from them, was obviously used in the store, it was not wrapped and when I called their customer service department(on hold for 15 minutes), they went on the defensive, like they were the customer. They over sell and under serve...never, never, never, buy from GolfSmith, they need to be reinvented and learn what it means to service customers.

product range good. But they too long to ship the items. Online order status format is very confusing. They don't bother to give the revised shipping schedule unless you chase them. However no complaints on packaging, quality and accuracy. Also i was told that the 115% price guarantee is not applicable to items drop-shipped from Manufacturer.

Golfsmith is a great place to everything you need for clubmaking. For the most part, my orders have been correct (the few troubles I've had have been quickly taken care of) and delivery time is quick as well.

-Rob

------------
Rob Anderson
http://www.totalcustomclubs.com

I ordered a five iron, the order sat in "being processed" for three business days before I contacted customer service and was told that the head was not in the warehouse and therefor the club could not be assembled.  The head was in a store.  They offered to send me the parts of the club for me to assemble.  Not what I expected to hear.  I asked how they can advertise this club as available?  The online chat representative did not answer the question.  This was my first contact with GolfSmith, and I will never use this store again.