Good service but compare against Overstock by rooster32 ,Apr 21 '07
Healthy Foundations toppers are made from the same group that makes the Overstock.com toppers out of Corona Ca. I found this out by buying one from HF and then later one from OS.
If your buying HF topper, look at Overstock. You might be able to save some money.
Extremely satisfied, priced right, great value. by tjordan981 ,May 09 '08
My wife & I have now slept on our king size mattress for 6 nights now; and, we are both extremely satisfied. My wife insists on a firm bed, but I like comfort....this mattress fits both requirements.
Excellent product, great service, knowledgeable and courteous staff. by ciaoeileen ,Aug 11 '06
This was a fantastic site I happened upon. The site had tons of information about memory foam matresses that made it easy for me to determine that theirs had the qualities that would be the most reliable and best quality. When I called to place my order, the person I spoke with was knowledgeable and friendly.
Excellence in handling customer service. Excellence in the quality of their product. by for5 ,Jul 24 '08
I would like to commend Healthy Foundations for their excellence in service. Through my own error, the wrong size mattress topper was ordered. The error was discussed with Brian in Customer Service. He worked with me to correct my error and the correct size was delivered. My wife and I love the new comfort of sleeping on our new topper. I would highly recommend the quality of their product and the quality of their Customer Service.
Great product, great service!! by themartianlady ,May 06 '08
Hi,
When the mattress topper arrived, I immediately put it on the bed, and by bedtime it was unrolled and seemed ready to use. The odor was minimal, and didn't bother either my husband or me (and I'm very sensitive to smells). By morning I knew I wanted a second one for our king-size bed, and that arrived yesterday. I'm delighted with both the toppers and the mattress covers, and your prompt service as well. Both products exceeded my expectations. There's no tossing and turning to find a comfortable position, and for someone with back problems that's great! My 11-year old grandson slept in the bed one night and declared it "awesome"...I agree. All the information contained on your web site was tremendously helpful and saved me a lot of time and travel; by the time I was done reading the information I felt very confident that this would be a good purchase. Thanks for a superior product and excellent service.
I must say that this is a most reputable company. If you are at all hesitant to do business on line, put your fears to rest with Healthy Foundations. There is always a real person to talk to about your questions. The warranty is iron clad. They completely stand by their 365 day promise. We had the queen size for 3 months before we decided to return it. I absolutely adored it, but it just didn’t work out for my husband. They couldn’t have made the return process any easier. They thanked me for my business and wished me good luck. What company does that?
I received my California King 3'' mattress topper on September 7th. As long as the pad holds up for as long as they say it should (3 or 4 years) then its worth the price I paid. I am a bit suspect that it will hold up only because I am 6'6'' and weigh about 210 lbs, but so far so good. I would suggest to anyone buying a new mattress to buy a cheaper mattress and put the money you save toward the topper. I think as long as your mattress is firm, you don't need a high dollar mattress when you have the memory foam topper...its that comfortable!
Absolutely the world's best customer service. Try it! by zaksixteen ,Mar 07 '07
Just when I had decided that customer service was dead and I was doomed to wait for months for rebate checks,I purchased a mattress topper from Healthy Foundations.Three months later I decided it wasn't working out for me,so I checked their return policy--365 days and no questions asked.
It got better! I'd tossed the box the topper came in, but I was told I could buy a replacement from my shipper and the cost would be reimbursed.When I emailed the tracking number as requested(I AM NOT KIDDING!), I got an email back within hours telling me that the full purchase price and cost of the box had been refunded to my credit card. I don't think the shipment had even had time to leave the pickup location.
It just doesn't get any better than this.
fast, professional, and great value for the money by iwastired ,Feb 12 '08
I wanted to email you and let you know of my satisfaction with my
new mattress. It arrived in good order and within 7 days of placing the
order. It was easy to unpack and expanded rapidly to full size. I have
had two back surgeries and was having great difficulty sleeping with my
one year old conventional mattress, but the relief I have gotten from
the Healthy Foundations mattress has been amazing. I sleep much longer
and awake with no back ache at all. At first I was uncertain how I might
like it, as my first impression was that it was too firm, but it doesn't
take but a few minutes for the mattress to conform to me and all the
pressure points vanish. Now that my back doesn't hurt, I now can notice
that my pillows aren't up to snuff either... so I just ordered 2 of your
memory foam pillows as well ! Thanks for a wonderful product at a price
that real people can manage...
I survived my pregnancy with the help of a Healthy Foundations topper pad by jelizabethhast ,Aug 11 '06
After gaining over 50 lbs. during my second pregnancy, I was INCREDIBLY uncomfortable. My hips hurt so much that I woke up every half hour or so and since sleeping on my back (not recommended when pregnant) and stomach were not options, I was really frantic. I found the Healthy Foundations site, which had all kinds of information, and it sounded like a memory foam pad might be just the thing for me - if it worked. Fortunately the shipping was really fast and best of all - it totally worked! I woke up maybe once or twice in the night, switched sides and could sleep comfortably for several hours on each side. I don't know what I would have done without the Healthy Foundations pad during my pregnancy and I will never give it up, even now! Thanks!
Unparalleled customer service! by craigh444 ,Jan 06 '09
While during the long run the memory foam mattresses just didn't work out for me, I have never been as impressed with a company as I was with Healthy Foundations. Brian in Customer Service went above and beyond attempting to find a mattress that would work best for me. When I finally decided that memory foam just wouldn't work for me (I have severe back pain after several hours in bed) Brian cheerfully and immediately refunded my money. Shopping with Healthy Foundations is truly risk free, and reminds you of the days when the customer was always right. I'd heartily recommend them to anyone shopping for a foam-type mattress!
excellent service, excellent product by kcelts ,Jan 06 '09
I had been unable to get a 'good' nights sleep for years. I had tried premium brand mattresses, several versions of flotation mattresses and adjustable beds. In each case I would repeatable wake up with back, hip and or shoulder pain. When my husband told me that was purchasing a foam mattress for me I told him not to waste the money. Thank God that he did not listen to me. Since the first night that I slept on your 13" foam mattress I have slept through the night and have not experienced the problems that have been mine for years. I have already printed out your material and have recommended your product to others.
Excellent customer service and follows through with integrity even when not in their favor... by wakemangirl ,Sep 26 '08
I am very pleased with the service that I received from Healthy Foundations! From the originating phone call with questions, the order processing, an earlier-than-expected delivery, through an unfortunate need for a return when the mattress wasn't working out for my husband's back problem. Although I required a return from the master bedroom, I do have one in my guest room and there's never been a complaining guest. The beds are wonderful.
This company stands behind the product they sell and follow through with integrity even when it's not in their favor. I wouldn't hesitate to recommend doing business with this company. They have excellent customer service and it's so rare to find these days!
Miracle Bed with a Great Company by jjdunham102 ,Jun 14 '09
This is an amazing product and an amazing company to go with it. The service was prompt and excellent. I have had back problems for 3 years and have tried about half a dozen different beds - spending a fortune! Finally, after sleeping long enough on the HealthyFoundations mattress my back is doing much much better. Great mattress for a great price. I highly recommend this bed.
I took a chance and it paid off!! by callie41 ,Dec 23 '06
I love my new 10" memory foam mattress from Healthy Foundations. I looked at Tempurpedic but it was a little out of my price range. So I came across the Healthy Foundations website and decided to take a chance on a lower cost alternative without actually trying it out first. Boy am I glad I did!! It came in 9 days with no problems. Absolutely no smell when taken out of the package. To me it provides much better support than the Tempuredic. It is firm but at the same time makes you feel like you are sleeping on a cloud. I no longer have a stiff back in the morning. The down side is that I do not want to get out of bed in the morning and can't wait to get back in bed at night.
So if you are on the fence, I definitely think you should give this mattress a try. There is no reason to spend extra money for a Tempurpedic.
product received very quickly-excellent experience Read more
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Mar 12 '07
quality products quick shipping = highly recommended Read more
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Mar 31 '08
Very good product.I was lead to believe they ship DHL,I thought that ment DHL would deliver to my door.Wrong, to your local United States Post Office.I would have paid extra to have DHL deliver it to my home,instead I had to go to the local USPS to pick it up.
I called there Customer Service about the DHL issue three times in two days ,and didn't recieve a call for two days.
The product is very good,as promised.They dropped the ball on Customer Service. Mr.Michael LeClerc,Arizona Read more
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Jul 11 '07
Good product, exactly what I wanted. Comfortable. Price was acceptable. It arrived on the day predicted but though tracking said it was "out for delivery" from around 6 a.m., it didn't arrive until around 6 p.m. -- keeping me trapped at home waiting all day, with no hint of arrival time. Read more
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Jul 31 '07
Excellent service all the way from the order to the delivery keep up the good service Thanks impressed. Read more
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Aug 05 '08
On line info was informative and greatly affected my decision to use this company. On line correspondence from them was done in a timely manner and I remained informed of the progress of my delivery. A very satisfactory experience and I would definitely use them again or recommend them to others. Read more
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May 21 '09
Highly recommend this company. Will shop here exclusively for mattresses in future for kids, etc. Very very happy with the quality of materials and the comfort of the mattress. Read more
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Jul 01 '08
The website was very thorough in explaining why it had a good product. I thought it could've pushed the fact that foamex (which is known to be a great company) makes it's memory foam toppers.
The public reviews and no-hassle 1 year guarantee sold me. That promise of my satisfaction, backed by the good BBB rating and other positive factors strongly influenced my choice to buy.
The video on the site was good to help me connect with the proprietor on a personal level. Read more
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Nov 20 '07
Excellent experience. Had a few questions before I purchased and all were answered to my satisfaction - and promptly. Read more
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Jan 30 '07
Product MADE IN THE USA!!! Outstanding!!! Saw a recommendation for this company after doing a Google search and looking at some of the websites. Your website is easy to use. I really liked being able to read all the information. Product was shipped promptly and arrived promptly. I'm VERY happy with Healthy Foundations! Read more
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Jun 14 '08
The only thing lacking was they did not send me an email after I made the purchase on-line. This is helpful so the customer knows his purchase order was succesful. Read more
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Dec 07 '07
i was pleased with the information provided, the price for the product, and how very very quickly it arrived. Very good. Read more
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Apr 26 '08
The order process was easy.
There's a lot of good information on the site. Read more
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Apr 09 '07
Good product information for research, product arrived as advertised, in clean, factory sealed condition. Product aired out for 8 hours, no discernable smell as in other high density foam products. Disappointed that I wasn't offered any incentives such as high density foam pillows or such. Read more
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Feb 20 '08
I found the information they provided about their products to be very helpful in making my purchase decisions. Read more
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